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Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. for
Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.
4.4 out of 5 stars
stars809 ratings369 reviews
  1. 5 stars73% (588)
  2. 4 stars12% (94)
  3. 3 stars3% (28)
  4. 2 stars3% (23)
  5. 1 star9% (76)

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Showing 31-40 of 369 reviews
Sep 24, 2022
Chris
2 out of 5 stars review

Verified Purchase

Dead on Arrival

I have bought several of these. Not because they break, but because I love them and give them as gifts. I needed to replace mine because the lid fell and bent, so it didn’t close all the way. The new one did not work at all. I will be returning. The small can worked,,but not the tall one.

Helpful?3KAR33X29Z4P13600362222
reply from Supplier Response

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info&#64;ninestarsusa.com. <br />-Nine Stars Group

Jun 25, 2021
Mary
3 out of 5 stars review

Verified Purchase

Only 3 Stars for the Nine Stars

I purchased two of the 13.2 gallon cans with the smaller cans. The large cans are working great. One of the small cans worked for a few days then quit. The other small can never worked. I called the number listed for assistance, but got a recording and I never received a return call. I will try sending an email message. Hopefully I'll get a response from them.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi there,<br /><br />We are sorry to hear this. Please contact the manufacturer at www.ninestarsusa.com via the &#34;Contact Us&#34; form for troubleshooting/warranty information. Thank you.

Jun 18, 2019
Annie
5 out of 5 stars review

Verified Purchase

Trash cand

I’ve only had these for a couple weeks. So far I can say thT I do like them. They were just what I was looking for. Tall one is being used for garbage and smaller one I’m using for recycle of small paper products. That one is a bit small but they march so I’m going to empty often. They both fit nicely in pantry area and look good too.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! <br />-Nine Stars Group

Sep 1, 2020
MEPRE
5 out of 5 stars review

Verified Purchase

Great purchase!

These trash cans are such a good deal. The 13-gallon trash can has a sensor that will allow you to keep the lid open while you peel eggs or do other tasks that require the lid to stay open. When you are finished, simply push the close button, and the lid will close. I love this feature and the retainer ring which keeps the bag in place. The small trash container also has a sensor and retainer ring and works great in the bathroom for hands-free operation. We have had these trash containers for several weeks, and the batteries are holding up just fine. We would definitely purchase these again!

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Dec 27, 2016
CAB
4 out of 5 stars review

Verified Purchase

Great features!

I've been using this trashcan for about a month and I'm very pleased. So far I have not had any problems. Would highly recommend it. So easy to use when your hands are full. Just wave it over the sensor and it automatically opens. No fumbling with trying to find the footpedal or opening it with full hands. I'm anxious to see how long the battery and the actual mechanism last.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Aug 5, 2024
Meme C
5 out of 5 stars review

Verified Purchase

Puppy proof

Perfect set, nicely priced. We decided on these because our puppy won't stay out of the regular can with a regular lid. They have worked perfectly to deter that behavior because she's scared of it. Also a deciding factor was the batteries, this set actually takes the same size so we were able to buy em at Sam's in bulk. Other sets required different size batteries for each can

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Customer , Thank you for your feedback and for taking the time to leave us a five-star review. We appreciate your business and hope to continue servicing your trash can needs. Thank you and have a wonderful day!

Aug 19, 2020
SevenDogCitu
5 out of 5 stars review

Verified Purchase

Excellent product, great price!

I've been looking for this kind of trash can for a long time. Every time I found one I liked, the price was way too high. This set of TWO sensor trash cans was a great deal. Now that we have them, my family doesn't know how we lived without them for so long. They're definitely on our list of all-time favorite purchases. I thought I wouldn't even want the smaller one, but it turned out to be very useful as well. The sensors are just the right sensitivity so they don't open simply from someone walking past them. They're also super easy to clean and don't require any kind of special cleaner. These trash cans came packed more securely than anything I've ever bought before, including computers. I've been very impressed with this purchase so far. Hopefully, they're around for many years to come.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Dec 27, 2016
Kansas k
2 out of 5 stars review

Verified Purchase

Not as expected

Trash can arrived on time. First we were happy with it but afterward not so much. We realized you need to change the battery on those cans almost weekly and that is not good at all. So if you want the motion open and close function to work expect to pay $20 extra a month. Can size is fine.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Kansas,Thank you for your review and purchase. We are so sorry you are not satisfied with your trash can. The motion sensor is supposed to work,this is not normal. The unit includes a 2 year warranty and can be replaced. If you are interested in a replacement please contact us via email at info@ninestarsusa.com.-NineStars Customer Service

Aug 20, 2020
Shopper
2 out of 5 stars review

Verified Purchase

Don’t Like

I don’t like these trash cans. The sensor on the tall kitchen can is placed just in front of the lid. When you hover over the sensor, the lid opens, hitting the trash item you’re holding in your hand. I tried to use the small can in the bathroom. I sat it under the vanity to keep it out of the way. This placement doesn’t work because the sensor to open the lid is activated by the shadow from the vanity. This causes the lid to remain open. I moved the smaller van to a different location and it works fine. However, the tall kitchen trash can is just poorly designed. Perhaps I’ll eventually get used to it. Additionally the can seems smaller than my old trash can.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your units. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just submit a "Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br />-Nine Stars Group

Oct 26, 2023
Cathy
5 out of 5 stars review

Verified Purchase

Love it!

Very easy to assemble and clean and disinfect (with wipes). I like that it doesn't absorb odors like some plastic trash cans. I am caretaker for my 89 year old mother and it's really nice to not have to touch the lid every time i put trash in it. The little one is perfect in the bathroom and I love it for the same reasons as the 13 gallon.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thank you so much, Cathy. We’re really glad the cans are making things a little easier for you and your mother—that means a lot to us. Hygiene and convenience are exactly what we aim for, especially in caregiving situations. Wishing you both all the best, and we appreciate you taking the time to share!