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Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. for
Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.
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4.4 out of 5 stars
stars
811 ratings371 reviews
  1. 5 stars73% (589)
  2. 4 stars12% (94)
  3. 3 stars3% (28)
  4. 2 stars3% (23)
  5. 1 star9% (77)

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Showing 31-40 of 371 reviews
Jul 11, 2024
Reviewer name: Theresa H
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Such a great deal I bought 2

I needed to get a new touchless garbage can as my other one was losing its power even after replacing batteries. The added bonus of a smaller one for the bathroom & it was on sale was sale. I just couldn’t pass up this deal. When I received it I was really impressed. I decided to order another set.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Theresa H, Thank you so much for your kind words! We're thrilled to hear that you're enjoying your automatic trash can and that it's making life a little easier. 😊 We designed it to be both convenient and hygienic, so it’s great to know it's hitting the mark for you. If you ever have any questions or need support in the future, we’re just a message away at info@ninestarsusa.com. Thanks again for choosing us! -Nine Stars Group

Jun 25, 2021
Reviewer name: Mary
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Only 3 Stars for the Nine Stars

I purchased two of the 13.2 gallon cans with the smaller cans. The large cans are working great. One of the small cans worked for a few days then quit. The other small can never worked. I called the number listed for assistance, but got a recording and I never received a return call. I will try sending an email message. Hopefully I'll get a response from them.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi there,<br /><br />We are sorry to hear this. Please contact the manufacturer at www.ninestarsusa.com via the &#34;Contact Us&#34; form for troubleshooting/warranty information. Thank you.

Aug 26, 2019
Reviewer name: Apey
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great look and functionality

If this review was just for the big one, I would give it 5 stars. The tall garbage can works great and looks great. I love it. The small one looks great. It doesn’t do to well with the sensor. It stays open or won’t at all. Still works as a standard garbage cans.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info@ninestarsusa.com. <br />-Nine Stars Group

Sep 1, 2020
Reviewer name: MEPRE
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great purchase!

These trash cans are such a good deal. The 13-gallon trash can has a sensor that will allow you to keep the lid open while you peel eggs or do other tasks that require the lid to stay open. When you are finished, simply push the close button, and the lid will close. I love this feature and the retainer ring which keeps the bag in place. The small trash container also has a sensor and retainer ring and works great in the bathroom for hands-free operation. We have had these trash containers for several weeks, and the batteries are holding up just fine. We would definitely purchase these again!

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Sep 28, 2022
Reviewer name: genoman
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Like it

The large container is light activated meaning a change of light will cause the lid to open. That is activated by anyone walking close to it and that sensor can not be controlled by placing a light blockage on it. Also the container cannot be placed under a counter. However, knowing the limitations, the container works well. We like it better than an open container.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thank you for your review! We are excited that you are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com. -Nine Stars Customer Service

Apr 13, 2017
Reviewer name: impmprd
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good auto open can

For a sensor garbage can it's great. I keep my garbage can in the main walkway of my kitchen and it's enough annoying that it opens each time I go by that i keep it turn off most of the time. For my purposes, I should have just purchased a push pedal can.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Impmprd,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Oct 9, 2022
Reviewer name: jere
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Customer service is bad. Three attemps, no help.

The lid on the battery box was broken. I contacted them two weeks ago requesting a replacement. They still haven't sent it. I tried to call them and left two messages. If I don't here from this week, I'm going to return the trash cans to Sam's for a refund.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello, Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

Dec 27, 2016
Reviewer name: DRS1987
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy to operate

I love the no touch to open esp. in the kitchen while my hands are full. And I bought because I really wanted the small one for my bathroom. They both work very well and I would buy them again. Some of my holiday company saw them and they want one.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear DRS1987,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Oct 18, 2016
Reviewer name: nosub4944
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome trash can!

Have had this for a month now and this can by far is better then the one I replaced it with. The old sensor trash can was about 8 years old and had a small opening to throw stuff away with. This new Nine Star has wide mouth and much easier to dispose of stuff. Great purchase and value.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Oct 10, 2022
Reviewer name: Misao
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Touchless trash cans

It works well and will open as soon as you get close to it, but the maximum strength batteries will only lasts about 4-5 days. This is the only reason I’m giving it 4 instead of 5 stars because of the frequent amount of times you have to replace the batteries.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Misao, Thank you for your review! We are excited that you are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com. -Nine Stars Customer Service