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Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. for
Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.
4.3 out of 5 stars
stars
810 ratings370 reviews
  1. 5 stars73% (588)
  2. 4 stars12% (94)
  3. 3 stars3% (28)
  4. 2 stars3% (23)
  5. 1 star10% (77)

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Showing 31-40 of 370 reviews
Dec 27, 2016
Kansas k
2 out of 5 stars review

Verified Purchase

Not as expected

Trash can arrived on time. First we were happy with it but afterward not so much. We realized you need to change the battery on those cans almost weekly and that is not good at all. So if you want the motion open and close function to work expect to pay $20 extra a month. Can size is fine.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Kansas,Thank you for your review and purchase. We are so sorry you are not satisfied with your trash can. The motion sensor is supposed to work,this is not normal. The unit includes a 2 year warranty and can be replaced. If you are interested in a replacement please contact us via email at info@ninestarsusa.com.-NineStars Customer Service

Jun 18, 2019
Annie
5 out of 5 stars review

Verified Purchase

Trash cand

I’ve only had these for a couple weeks. So far I can say thT I do like them. They were just what I was looking for. Tall one is being used for garbage and smaller one I’m using for recycle of small paper products. That one is a bit small but they march so I’m going to empty often. They both fit nicely in pantry area and look good too.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! <br />-Nine Stars Group

Apr 13, 2017
impmprd
4 out of 5 stars review

Verified Purchase

Good auto open can

For a sensor garbage can it's great. I keep my garbage can in the main walkway of my kitchen and it's enough annoying that it opens each time I go by that i keep it turn off most of the time. For my purposes, I should have just purchased a push pedal can.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Impmprd,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Jun 21, 2024
Jerry
4 out of 5 stars review

Verified Purchase

Good sensor, convenient, large opening

Good sensor, opens quickly, easy bag removal and loading new one. Very convenient. Large opening. The small one uses the plastic bags from the supermarket, great for the bathroom. Uses 3 C batteries (2 in the small one), not supplied, pick some up brfore they arrive. Light weight, might not stand up in large or busy households. When my wife bakes or I BBQ/smoke we use it a lot, very convenient! I'd give it 5 stars, but, unfortunately the first one went bad in a few hours, Sam's Club replaced immediately, 2nd one going strong.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thanks so much, Jerry! Sounds like it’s fitting in perfectly with your home and kitchen routine — especially during BBQs and baking! Sorry to hear the first one had issues; we’re glad Sam’s Club took care of it quickly. If you ever run into another technical issue, feel free to reach out to us directly at info&#64;ninestarsusa.com — we’re always here to help and stand behind the tech.

Oct 2, 2022
GmaSue
3 out of 5 stars review

Verified Purchase

Motion sensor lid defective

This is a sturdy, attractive stainless steel trash can. I didn't realize when I ordered that it came with a waste basket sized as well. Quite the bonus. Both have motion sensor lids. However the motion sensor on the large kitchen size can didn't work. I am still working on getting a replacement lid. The Nine Stars Group wrote back directing me to try a factory reset. That didn't do anything. Now I am waiting for them to send a replacement lid.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thanks for sharing your thoughts! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

Oct 26, 2023
Cathy
5 out of 5 stars review

Verified Purchase

Love it!

Very easy to assemble and clean and disinfect (with wipes). I like that it doesn't absorb odors like some plastic trash cans. I am caretaker for my 89 year old mother and it's really nice to not have to touch the lid every time i put trash in it. The little one is perfect in the bathroom and I love it for the same reasons as the 13 gallon.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thank you so much, Cathy. We’re really glad the cans are making things a little easier for you and your mother—that means a lot to us. Hygiene and convenience are exactly what we aim for, especially in caregiving situations. Wishing you both all the best, and we appreciate you taking the time to share!

Dec 27, 2016
CAB
4 out of 5 stars review

Verified Purchase

Great features!

I've been using this trashcan for about a month and I'm very pleased. So far I have not had any problems. Would highly recommend it. So easy to use when your hands are full. Just wave it over the sensor and it automatically opens. No fumbling with trying to find the footpedal or opening it with full hands. I'm anxious to see how long the battery and the actual mechanism last.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Aug 26, 2019
Apey
4 out of 5 stars review

Verified Purchase

Great look and functionality

If this review was just for the big one, I would give it 5 stars. The tall garbage can works great and looks great. I love it. The small one looks great. It doesn’t do to well with the sensor. It stays open or won’t at all. Still works as a standard garbage cans.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info@ninestarsusa.com. <br />-Nine Stars Group

Aug 17, 2020
Anonymous
1 out of 5 stars review

Verified Purchase

Waste of money

I really wanted to love these, but the sensor is horrible. If you’re scraping your plate, or trying to throw something out and you take longer than a few seconds, the lid closes on you. This is a very poor design in my opinion compared to other similar smart cans. I’ve never had one that doesn’t detect that you’re still there before it tries to close.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Jul 20, 2024
Lynne
5 out of 5 stars review

Verified Purchase

Visually attractive and easy to use in the kitchen

I was tired of replacing our kitchen trash can and decided to look for a sturdier receptacle. I am very pleased with this one. It is attractive and with the automatic opening lid it is perfect for the kitchen. The smaller trash can that was included is a nice size for our extra bathroom.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello Lynne, Thank you for your review! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group