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Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. for
Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.
4.3 out of 5 stars
stars
810 ratings370 reviews
  1. 5 stars73% (588)
  2. 4 stars12% (94)
  3. 3 stars3% (28)
  4. 2 stars3% (23)
  5. 1 star10% (77)

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Showing 21-30 of 370 reviews
Jun 25, 2021
Mary
3 out of 5 stars review

Verified Purchase

Only 3 Stars for the Nine Stars

I purchased two of the 13.2 gallon cans with the smaller cans. The large cans are working great. One of the small cans worked for a few days then quit. The other small can never worked. I called the number listed for assistance, but got a recording and I never received a return call. I will try sending an email message. Hopefully I'll get a response from them.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi there,<br /><br />We are sorry to hear this. Please contact the manufacturer at www.ninestarsusa.com via the &#34;Contact Us&#34; form for troubleshooting/warranty information. Thank you.

Aug 20, 2020
Shopper
2 out of 5 stars review

Verified Purchase

Don’t Like

I don’t like these trash cans. The sensor on the tall kitchen can is placed just in front of the lid. When you hover over the sensor, the lid opens, hitting the trash item you’re holding in your hand. I tried to use the small can in the bathroom. I sat it under the vanity to keep it out of the way. This placement doesn’t work because the sensor to open the lid is activated by the shadow from the vanity. This causes the lid to remain open. I moved the smaller van to a different location and it works fine. However, the tall kitchen trash can is just poorly designed. Perhaps I’ll eventually get used to it. Additionally the can seems smaller than my old trash can.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your units. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just submit a "Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br />-Nine Stars Group

Jan 14, 2017
Ginger
3 out of 5 stars review

Verified Purchase

IT DOES WORK

Too sensitive, had to turn it off because it opens every minute when we're busy in the kitchen, even when we pass by it. Figure batteries can make it quite expensive in the long run. We decided we will just keep it open and turn it on when we have company. It is cute. Also very thin aluminum. Guess the free one made it not worth returning.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Ginger, Thank you for your purchase and feedback. We are sorry to hear you were not satisfied with your trash can. All of the units are made to be durable. If you have any questions please contact us via email at info@ninestarsusa.com.-NineStars Customer Service

Jun 25, 2024
Kansas Grammy
5 out of 5 stars review

Verified Purchase

No more food odors in the kitchen!

Great trash cans for the kitchen and laundry room. The motion activating feature to open the lids is especially helpful on the smaller trash can. The previous trash can had a foot operated pedal and the small trash can would slide on the tile floor. This trash can stays in place when opened.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello Kansas Grammy, Thank you for your review! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Oct 10, 2022
Misao
4 out of 5 stars review

Verified Purchase

Touchless trash cans

It works well and will open as soon as you get close to it, but the maximum strength batteries will only lasts about 4-5 days. This is the only reason I’m giving it 4 instead of 5 stars because of the frequent amount of times you have to replace the batteries.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Misao, Thank you for your review! We are excited that you are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com. -Nine Stars Customer Service

Oct 18, 2016
nosub4944
5 out of 5 stars review

Verified Purchase

Awesome trash can!

Have had this for a month now and this can by far is better then the one I replaced it with. The old sensor trash can was about 8 years old and had a small opening to throw stuff away with. This new Nine Star has wide mouth and much easier to dispose of stuff. Great purchase and value.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Jul 11, 2024
Theresa H
5 out of 5 stars review

Verified Purchase

Such a great deal I bought 2

I needed to get a new touchless garbage can as my other one was losing its power even after replacing batteries. The added bonus of a smaller one for the bathroom & it was on sale was sale. I just couldn’t pass up this deal. When I received it I was really impressed. I decided to order another set.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Theresa H, Thank you so much for your kind words! We&#39;re thrilled to hear that you&#39;re enjoying your automatic trash can and that it&#39;s making life a little easier. &#x1f60a; We designed it to be both convenient and hygienic, so it’s great to know it&#39;s hitting the mark for you. If you ever have any questions or need support in the future, we’re just a message away at info&#64;ninestarsusa.com. Thanks again for choosing us! -Nine Stars Group

Aug 5, 2024
Meme C
5 out of 5 stars review

Verified Purchase

Puppy proof

Perfect set, nicely priced. We decided on these because our puppy won't stay out of the regular can with a regular lid. They have worked perfectly to deter that behavior because she's scared of it. Also a deciding factor was the batteries, this set actually takes the same size so we were able to buy em at Sam's in bulk. Other sets required different size batteries for each can

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Customer , Thank you for your feedback and for taking the time to leave us a five-star review. We appreciate your business and hope to continue servicing your trash can needs. Thank you and have a wonderful day!

Jan 6, 2024
Gabby505
5 out of 5 stars review

Verified Purchase

Nice trashcan and bonus small can

Large opening trash can. Bunus small trash can I used for a bathroom. The trashcan is perfect for out uses. It has encouraged my kids to use it more often as well. The bag holder on the larger trashcan is perfect to ensure you get maximum use out of the 13.2 gallon trash bag. I have throughly enjoyed this purchase. I went with this one over others because of the opening of the top of the trash can.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

So great to hear it’s working well for your whole family, Gabby! We love making trash cans that fit your needs and help keep things clean and easy. Thanks for sharing!

Aug 26, 2019
Stad
5 out of 5 stars review

Verified Purchase

Great waste baskets for a great price!

I had considered buying a single 13 gallon one but just wouldn’t pull the trigger. It was difficult to spend the money for a simple convenience. When this set came up I knew I was going to buy it. We use the small one for our half bath and it works great! No more dog snooping in the garbage . Now he gets a gentle “pop” in the nose when he tries. He makes this bathroom and the pantry look so much nicer.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! <br />-Nine Stars Group