Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.

Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. for

Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.

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4.4 out of 5 stars

stars809 ratings369 reviews

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Showing 11-20 of 369 reviews

Feb 27, 2022

Lance

5 out of 5 stars review

Verified Purchase

Study and reliable

I liked them so much I ordered a second pair.

Helpful?

reply from Nine Stars

Hello Lance, Thank you for your review! We are so glad you’re enjoying your trash can! Thank you also for making another purchase! 😊 Should you need further assistance, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Mar 2, 2022

J Jeffords

5 out of 5 stars review

Verified Purchase

Wave Hand it is done

These trash cans are very Efficient and work very well

Helpful?

reply from Nine Stars

Dear J Jeffords, Thank you for your review! We are excited that you are happy with this trash can! 😊 Should you ever have any questions, or concerns, please feel free to contact our customer service department at info@ninestarsusa.com. -Nine Stars Customer Service

Sep 3, 2021

Cr8zyMom

1 out of 5 stars review

Verified Purchase

Sucked

Quit working 3 days into using it - replaced two sets of batteries for no reason!!! Contacted customer service through the website and have yet to hear back!!

Helpful?

reply from Nine Stars

Hello Cr8zyMom, Thank you for reaching out to us via your review. We are saddened to hear that there was an issue with your unit. We do appreciate your feedback. If there is anything we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

Jul 23, 2024

Cindy

1 out of 5 stars review

Verified Purchase

Did not work for me......

I received it 10 days ago and I've been calling the number on box as it says to do so because after i installed batteries i cannot get out to work I've been put on hold for long period of times and hung up on

Helpful?

reply from Nine Stars

Hi Cindy, First and foremost, I want to express my sincere apologies for the inconvenience and frustration this situation has caused you. I truly appreciate your patience and your commitment to our brand. I understand the importance of a timely resolution, and I share your disappointment that you have not yet received a response from us. Please feel free to reach out to us directly so we can rectify the situation and make things right. I look forward to hearing from you and hope you have a wonderful day!

Oct 18, 2016

nosub4944

5 out of 5 stars review

Verified Purchase

Awesome trash can!

Have had this for a month now and this can by far is better then the one I replaced it with. The old sensor trash can was about 8 years old and had a small opening to throw stuff away with. This new Nine Star has wide mouth and much easier to dispose of stuff. Great purchase and value.

Helpful?

reply from Nine Stars

Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Oct 2, 2022

GmaSue

3 out of 5 stars review

Verified Purchase

Motion sensor lid defective

This is a sturdy, attractive stainless steel trash can. I didn't realize when I ordered that it came with a waste basket sized as well. Quite the bonus. Both have motion sensor lids. However the motion sensor on the large kitchen size can didn't work. I am still working on getting a replacement lid. The Nine Stars Group wrote back directing me to try a factory reset. That didn't do anything. Now I am waiting for them to send a replacement lid.

Helpful?

reply from Nine Stars

Thanks for sharing your thoughts! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group

Aug 26, 2019

Apey

4 out of 5 stars review

Verified Purchase

Great look and functionality

If this review was just for the big one, I would give it 5 stars. The tall garbage can works great and looks great. I love it. The small one looks great. It doesn’t do to well with the sensor. It stays open or won’t at all. Still works as a standard garbage cans.

Helpful?

reply from Nine Stars

Hello, Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info@ninestarsusa.com. -Nine Stars Group

Sep 1, 2020

MEPRE

5 out of 5 stars review

Verified Purchase

Great purchase!

These trash cans are such a good deal. The 13-gallon trash can has a sensor that will allow you to keep the lid open while you peel eggs or do other tasks that require the lid to stay open. When you are finished, simply push the close button, and the lid will close. I love this feature and the retainer ring which keeps the bag in place. The small trash container also has a sensor and retainer ring and works great in the bathroom for hands-free operation. We have had these trash containers for several weeks, and the batteries are holding up just fine. We would definitely purchase these again!

Helpful?

reply from Nine Stars

Hi there, Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! -Nine Stars Group

Aug 17, 2020

Anonymous

1 out of 5 stars review

Verified Purchase

Waste of money

I really wanted to love these, but the sensor is horrible. If you’re scraping your plate, or trying to throw something out and you take longer than a few seconds, the lid closes on you. This is a very poor design in my opinion compared to other similar smart cans. I’ve never had one that doesn’t detect that you’re still there before it tries to close.

Helpful?

reply from Nine Stars

Hello, Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

Oct 10, 2022

Misao

4 out of 5 stars review

Verified Purchase

Touchless trash cans

It works well and will open as soon as you get close to it, but the maximum strength batteries will only lasts about 4-5 days. This is the only reason I’m giving it 4 instead of 5 stars because of the frequent amount of times you have to replace the batteries.

Helpful?

reply from Nine Stars

Dear Misao, Thank you for your review! We are excited that you are happy with this trash can! 😊 Should you ever have any questions, or concerns, please feel free to contact our customer service department at info@ninestarsusa.com. -Nine Stars Customer Service