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Customer reviews for Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal. for
Nine Stars Sensor Trash Cans, Stainless Steel 13.2 gal./3.2 gal.
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4.3 out of 5 stars
stars
810 ratings370 reviews
  1. 5 stars73% (588)
  2. 4 stars12% (94)
  3. 3 stars3% (28)
  4. 2 stars3% (23)
  5. 1 star10% (77)

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Showing 11-20 of 370 reviews
Feb 27, 2022
Lance
5 out of 5 stars review

Verified Purchase

Study and reliable

I liked them so much I ordered a second pair.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello Lance, Thank you for your review! We are so glad you’re enjoying your trash can! Thank you also for making another purchase! 😊 Should you need further assistance, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Mar 2, 2022
J Jeffords
5 out of 5 stars review

Verified Purchase

Wave Hand it is done

These trash cans are very Efficient and work very well

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear J Jeffords, Thank you for your review! We are excited that you are happy with this trash can! 😊 Should you ever have any questions, or concerns, please feel free to contact our customer service department at info@ninestarsusa.com. -Nine Stars Customer Service

Sep 3, 2021
Cr8zyMom
1 out of 5 stars review

Verified Purchase

Sucked

Quit working 3 days into using it - replaced two sets of batteries for no reason!!! Contacted customer service through the website and have yet to hear back!!

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello Cr8zyMom, Thank you for reaching out to us via your review. We are saddened to hear that there was an issue with your unit. We do appreciate your feedback. If there is anything we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

Jul 23, 2024
Cindy
1 out of 5 stars review

Verified Purchase

Did not work for me......

I received it 10 days ago and I've been calling the number on box as it says to do so because after i installed batteries i cannot get out to work I've been put on hold for long period of times and hung up on

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Cindy, First and foremost, I want to express my sincere apologies for the inconvenience and frustration this situation has caused you. I truly appreciate your patience and your commitment to our brand. I understand the importance of a timely resolution, and I share your disappointment that you have not yet received a response from us. Please feel free to reach out to us directly so we can rectify the situation and make things right. I look forward to hearing from you and hope you have a wonderful day!

Sep 24, 2022
Chris
2 out of 5 stars review

Verified Purchase

Dead on Arrival

I have bought several of these. Not because they break, but because I love them and give them as gifts. I needed to replace mine because the lid fell and bent, so it didn’t close all the way. The new one did not work at all. I will be returning. The small can worked,,but not the tall one.

Helpful?3KAR33X29Z4P13600362222
reply from Supplier Response

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info&#64;ninestarsusa.com. <br />-Nine Stars Group

Aug 20, 2020
Shopper
2 out of 5 stars review

Verified Purchase

Don’t Like

I don’t like these trash cans. The sensor on the tall kitchen can is placed just in front of the lid. When you hover over the sensor, the lid opens, hitting the trash item you’re holding in your hand. I tried to use the small can in the bathroom. I sat it under the vanity to keep it out of the way. This placement doesn’t work because the sensor to open the lid is activated by the shadow from the vanity. This causes the lid to remain open. I moved the smaller van to a different location and it works fine. However, the tall kitchen trash can is just poorly designed. Perhaps I’ll eventually get used to it. Additionally the can seems smaller than my old trash can.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your units. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just submit a "Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br />-Nine Stars Group

Jan 14, 2017
Ginger
3 out of 5 stars review

Verified Purchase

IT DOES WORK

Too sensitive, had to turn it off because it opens every minute when we're busy in the kitchen, even when we pass by it. Figure batteries can make it quite expensive in the long run. We decided we will just keep it open and turn it on when we have company. It is cute. Also very thin aluminum. Guess the free one made it not worth returning.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Dear Ginger, Thank you for your purchase and feedback. We are sorry to hear you were not satisfied with your trash can. All of the units are made to be durable. If you have any questions please contact us via email at info@ninestarsusa.com.-NineStars Customer Service

Jun 25, 2021
Mary
3 out of 5 stars review

Verified Purchase

Only 3 Stars for the Nine Stars

I purchased two of the 13.2 gallon cans with the smaller cans. The large cans are working great. One of the small cans worked for a few days then quit. The other small can never worked. I called the number listed for assistance, but got a recording and I never received a return call. I will try sending an email message. Hopefully I'll get a response from them.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi there,<br /><br />We are sorry to hear this. Please contact the manufacturer at www.ninestarsusa.com via the &#34;Contact Us&#34; form for troubleshooting/warranty information. Thank you.

Jun 25, 2024
Kansas Grammy
5 out of 5 stars review

Verified Purchase

No more food odors in the kitchen!

Great trash cans for the kitchen and laundry room. The motion activating feature to open the lids is especially helpful on the smaller trash can. The previous trash can had a foot operated pedal and the small trash can would slide on the tile floor. This trash can stays in place when opened.

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hello Kansas Grammy, Thank you for your review! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Aug 5, 2024
Meme C
5 out of 5 stars review

Verified Purchase

Puppy proof

Perfect set, nicely priced. We decided on these because our puppy won't stay out of the regular can with a regular lid. They have worked perfectly to deter that behavior because she's scared of it. Also a deciding factor was the batteries, this set actually takes the same size so we were able to buy em at Sam's in bulk. Other sets required different size batteries for each can

Helpful?3KAR33X29Z4P13600362222
reply from Nine Stars

Hi Customer , Thank you for your feedback and for taking the time to leave us a five-star review. We appreciate your business and hope to continue servicing your trash can needs. Thank you and have a wonderful day!