Customer reviews for Samsung 2.1 cu. ft. Over-the-Range Microwave forMember photos
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New Replacement Samsung Microwave Is Great!
[This review was collected as part of a promotion.] Our old LG microwave suddenly died one day and I went out and purchased a new Samsung microwave. I installed it myself with the help of a neighbor because it was installed in a tight space and heavy. We are very pleased with its performance and its a beautiful unit that matches our Samsung natural gas oven/range. I would highly recommend you investigate this particular unit as a replacement because I think you would be very happy with it. The Wi-Fi notification on any in-house internet/Smart TV device is a nice feature.
Amazing experience
[This review was collected as part of a promotion.] This microwave has truly exceeded my expectations with its impressive functionality. The even cooking performance ensures that my meals are always heated to perfection, providing a delicious outcome. Its sleek design seamlessly integrates into my kitchen, adding a touch of modern elegance. However, the standout feature is undoubtedly the app control, which allows convenient operation from anywhere. Overall, this microwave offers a user-friendly experience that I highly recommend.
A great machine that works as advertised
[This review was collected as part of a promotion.] I greatly appreciate the performence and capabilities of my new microwave. Bought as replacement for my 10-year-old device that quit suddenly, this is a fantastic step forward. It is more quiet, and it even flashes a "I'm done now" signal on my TV in another room! Easy to set up and quickly responsive, I am very happy with my purchase! Thanks!
Nice Microwave , but my main board blew 2 months
[This review was collected as part of a promotion.] The main board on this unit went bust within 2 months of the purchase. I have a whole home surge protector. The only redeeming thing was the warranty experience from Samsung, it was flawless. After the board was replaced the unit has been working as promised.
Hi there, \n\nThank you for sharing your experience with us. We’re glad to hear the warranty service went smoothly, and we appreciate your feedback regarding the main board issue. \n\nIf you have any further concerns or need additional support with your microwave, please don’t hesitate to contact us through the following channels so our team can assist you: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150954314) to help our team pull up your information. \n\nThank you. \n\n^Camille
Failed to install after full 2 attempts.
I do not bother to write reviews anymore just to get canned AI generated replies from vendors saying to contact them to get things "addressed". Samsung, RXO are a complete train wrack on the appliances. RXO failed to install twice blaming "design" from Samsung, Samsung says RXO is to blame. Sam's Club took the microwave back but I had to carry 70 pound giant box into the club... not sure what happened to Sam's choice of installers, hope they did not go to the lowest bidder only...
Hello there, <br /><br />Thank you for choosing Samsung for your microwave needs. We're sorry to hear that your microwave was not installed twice, which is why the microwave was taken back by the retailer. We would love to work with you in the future.<br /> <br />Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.<br /> <br />Have a great day.<br /> <br />^Camille
Connectivity Modern Marvel!
[This review was collected as part of a promotion.] I'm completely impressed with this microwave! The premium finish elevates my kitchen's look, and the technology is next-level. The bright LED lighting is a huge plus, and the powerful exhaust fan clears the air quickly. Plus, the Wi-Fi connectivity makes my life so much easier. Highly recommend for a smart, modern kitchen.
Nice oven but missing a key feature (for me).
[This review was collected as part of a promotion.] The microwave is nice, its quiet, looks good but lacks what we consider an essential feature: A timer that can be used regardless of what you are cooking! If you're cooking, you can't set the timer! If you are using the timer, you can't cook! This seems pretty essential to any appliance like this. We used our old microwave as a timer and could still cook. This unit does not support that, requiring us to use a separate timer. That may b e insignificant to many but to those that cook more than one thing at a time (e.g. on the stove and the microwave) it seems pretty significant when I need to cook, say, pasta on the stove for 11 minutes, if I set the timer, I cannot use the microwave oven for anything else until the timer finishes!. That's LAME.)
Hi, \n\nThank you for sharing your thoughtful feedback about your microwave. We understand how important multitasking features like an independent timer can be, especially when preparing multiple dishes at once, and we can see how this would impact your cooking experience. We truly appreciate you taking the time to let us know what features matter most to you. \n\nIf you'd like, we can help review the available functions of your model and explore alternative solutions that may work for your cooking routine. Please don’t hesitate to reach out to us through the following channels so we can assist you further: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150953902) to help our team pull up your information. \n\nHave a nice day. \n\n^Camille
Samsung microwaves are garbage
The microwave lasted 1 months, lost all power, and functionality. I called Samsung warranty department 2 weeks ago, in the last 2 weeks they have created 3 and currently creating the 4th ticket to have my microwave repaired. the 1st ticket they canceled. the 2nd ticket, even though a repair man never showed up from ARES LLC on the day and time they said they would, was closed as completed. the 3rd ticket was created 3 days ago, and no one from the expedited department bothered to call me to resolve the issue, now they are creating a 4th ticket for the same department to call me. go with a different brand!!!
Hi there, <br /><br />We understand how frustrating it must be to have your Samsung microwave lose power and functionality after just one month of use, and to experience repeated delays and confusion while trying to schedule repairs. It’s completely understandable to be concerned about the repeated tickets and lack of timely follow-up, and we appreciate you sharing these details so we can help you move forward with support. <br /><br />For assistance with your microwave and to help ensure a repair or care option is arranged, please reach us through the channels below: <br /><br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 <br />3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us <br /><br />When you message us, please provide us with this reference number (1151410764) to help our team pull up your information. <br /><br />Thank you. <br /><br />^Camille
Features and capacity
[This review was collected as part of a promotion.] I love how large it is! I can cook a family sized portion. The interior is easy to clean. There are many cooking and heating modes. I'm very happy with it with the design and would buy the brand again.
Pretty good so far...
[This review was collected as part of a promotion.] Works great, no issues so far in almost a year. Hoping it will last at least a decade or longer as older ones used to, guess we'll need to wait and see. Notifications popping up on screen of a Samsung TV or on phone using the app is nice. Backlighting for the buttons on the glass would be nice when it's very dark since layout isn't a standard keypad design, and can't use open door light to see keypad to side as would be on usual layouts. Only issue is cleaning the glass front panel. Hard to clean the keypad area, cleaning activates the buttons even if you turn display off it reactivates. White outsides not just white front glass panel would also blend better as a white appliance, and white based microwave grid for viewing area, not black. A very good deal if you can get it on sale for the features and style it offers.
