Greetings! I can only imagine the frustration and disappointment of seeing it slip away so quickly. We are here to help. I have shared a Samsung link below to help with your experience with your microwave model. Samsung microwave is not working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148002602 to help our team pull up your information. Leo