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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.5 out of 5 stars
stars
1,952 ratings754 reviews
  1. 5 stars75% (1,465)
  2. 4 stars14% (281)
  3. 3 stars5% (88)
  4. 2 stars2% (46)
  5. 1 star4% (72)

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Showing 741-750 of 754 reviews
Apr 26, 2024
KaylaV
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice Chair!

Well built chair. Easy to put together.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Aug 28, 2024
blueeyes
1 out of 5 stars
1 out of 5 stars review

I bought this 6 months ago and stitching in seat has broken.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Aug 3, 2025
Nana L
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Office Upgrade

Easy to assemble and quite comfortable.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are so glad that this chair has been an upgrade from your last one. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 15, 2025
KatS
1 out of 5 stars
1 out of 5 stars review

Beware

Not for short people. I'm 5' 1". After sitting in this chair for a year I finally realized it is what was causing my hips to ache. I gave it away.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We’re sorry to hear that the chair didn’t meet your needs and caused discomfort over time. Your feedback is valuable, and we’ll use it to improve our designs to better accommodate a variety of users. If there’s anything we can do to assist you, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review when reaching out.

Oct 28, 2024
TnT
3 out of 5 stars
3 out of 5 stars review

Mediocre

The seat is not deep enough. Make furniture for all sizes Great video to help out it together https://youtu.be/c0M47a5R4kU?si=dyJZvJviAyIMHwZq

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. We appreciate the helpful review, and we know other customers will appreciate your opinions. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Apr 4, 2025
JT
3 out of 5 stars
3 out of 5 stars review

Has a toxic smell

Chair is food but has the common toxic smell with PVC, for the price point you cant ask for more but the padding is good

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the odor of your chair upon arrival. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST

Jul 15, 2025
Jackson
5 out of 5 stars
5 out of 5 stars review

Best Chair on the Market!

This is the best chair I have ever purchased, very comfy and adjustable. I have purchased twice.

Helpful?2VORESHV2JMC13599671235
Jul 25, 2025
Maynor
5 out of 5 stars
5 out of 5 stars review

Good Quality Office Chair

Very Comfortable. I am happy with my purchase. Easy assembly.

Helpful?2VORESHV2JMC13599671235
May 6, 2025
Manny
2 out of 5 stars
2 out of 5 stars review

disappointing

After 2 years & 2 months the chair is coming apart at the seems. I wouldn't recommend this chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like to help. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 20, 2024
DrKcmae
5 out of 5 stars
5 out of 5 stars review

Worth every dime!

Great chair and SUPER easy to assemble!!! Love it.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that you found the chair comfortable and easy to assemble. Our team is always working hard to provide our customers with a quality product that meets their needs and expectations. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thanks again for your review and we look forward to serving you in the future.