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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.6 out of 5 stars
stars
2,549 ratings1,008 reviews
  1. 5 stars75% (1,915)
  2. 4 stars16% (396)
  3. 3 stars4% (105)
  4. 2 stars2% (52)
  5. 1 star3% (81)

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Showing 1-10 of 1,008 reviews
Aug 9, 2025
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best chair I ever bought for the price I paid.

Easy to assemble, comfortable for sitting long periods, suitable for husky guys, feels like it should be a 200 dollar chair vs. 80 I got it for on sale. The same company that warranties the chairs from Walmart the cheap ones is the same company that does these ones. I’ve already looked it up and so if you need replacement parts, you can get them cheap or they’ll be covered under warranty. Make sure to keep your receipt.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you get so much use out of it and it holds up for long periods of use like you wanted. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 20, 2024
Reviewer name: Locomotion13
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Superb Comfort.

Love the chair. I was replacing a previous older Serta model that it lasted years until the lift cylinder broke and i could not replace it. So I decided to buy this one. The price was a bargain, I love the aesthetics of the chair, the cushioning is excellent, it is so comfortable, a lot more comfortable than my previous one, i just wondered why i waited until the other one broke to upgrade. the difference is night and day.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and appearance. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please reach out to our service team at service@trueinnovations.com or 800-379-9773 if you need assistance with your chair.

Nov 26, 2023
Reviewer name: Sherman
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great budget chair!

This is a very comfortable, and affordable chair. Assembly was quick and easy. I am very happy with this purchase.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Feb 27, 2024
Reviewer name: Danielle
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Office Chair

This is such a good chair at this price point! It looks more expensive than it really is. It offers great support and the cushioning is provides is the best! It's adjustable and I'm just hoping it continues to hold up well! Was easy to assemble.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your positive review of the Serta Mid-Back Office Chair, Danielle. We're thrilled to hear that you find the chair to be of great value and that you are enjoying the cushioning and support. We designed the chair to be comfortable and easy to assemble, and we're happy to hear that you found it to be just that. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you for your feedback and for choosing our brand!

May 20, 2026
Reviewer name: Ryan R
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfy

I bought this chair as a gift for my neighbor, he loves it. He owns a business and is in the chair for 4 to 5 hours a day. He said the only problem is that it makes him want to take a nap.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that your neighbor likes the product. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 26, 2026
Reviewer name: Misty C
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Black Serta Mid-Back (2nd time purchasing)

I just got my new chair for my office. This is the same chair that I bought in 2021 for my home office and I really love that one. This one seems to be of a little lower quality material, so I took off one star. I'm not sure that it will hold up as well as the other, which still looks brand new, but time will tell. It was easy to assemble. (My 14 year old did it for me this time and I did last time.) I think it took him about 20-30 min.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestion regarding the quality of the chair. We are sorry to hear that it did not meet your expectations. If you need additional service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 1, 2026
Reviewer name: Samshopper
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Broken

Chair was broken, playing back and forth with company to replace arm

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re sorry to hear about the damaged arm on your chair. Please do not hesitate to reach out if you ever need further support as we would like to help make this right for you. You can reach us at serviceescalations@trueinnovations.com, or call 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 29, 2026
Reviewer name: dirk
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Seat Cushion Unacceptable

After I assembled this chair, my wife sat in it and complained of "leaning" to the right. I sat in it and noticed the same thing. I appears that the cushion has more support on the left than on the right. I took it back to Sam's and they immediately refunded the purchase price.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seat cushion. We are sorry to hear about the condition of your chair and would like to inform you that if you ever need assistance in the future with any of our items, we have a customer support team that can assist with issues such as the one you described. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 5, 2026
Reviewer name: Eswar
1 out of 5 stars
1 out of 5 stars review

Disappointment

After only one year of use, the office chair has begun peeling and the stitching has come undone. The cushion is uncomfortable, and the overall material quality is substandard. I am quite disappointed with this product.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing the issues you are describing regarding the material of the chair. We have a customer support team that can assist in this matter if you are interested, as we work with parts and warranty. If you require additional service on your chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 11, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Won't last more than 3 months

It is comfortable at first but it starts to break down a month or two in. Will attach a photo so you see how the cheap PU material breaks down and thins. Also had to duck tape the seams splitting for now. This is the 2nd chair that did this so unfortunately not a fluke. I am not heavy at 140 lbs so this chair should not be showing wear within 2 months. Also return at anytime is a lie. Guy at club said within 60 days and wouldn't take it back.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushions. We are very sorry to hear about the condition of your chair and would like to help. Please do not hesitate to reach out for further support as we have a customer service team that will be happy to assist with this issue. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.