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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.6 out of 5 stars
stars
2,412 ratings951 reviews
  1. 5 stars75% (1,809)
  2. 4 stars15% (373)
  3. 3 stars4% (101)
  4. 2 stars2% (49)
  5. 1 star3% (80)

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Showing 1-10 of 951 reviews
May 20, 2026
Reviewer name: Ryan R
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfy

I bought this chair as a gift for my neighbor, he loves it. He owns a business and is in the chair for 4 to 5 hours a day. He said the only problem is that it makes him want to take a nap.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that your neighbor likes the product. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 13, 2025
Reviewer name: Karina De La Rosa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I work from home and this chair is a need

I finally splurged on a new computer chair, and my back is already thanking me! 🤩 This thing is like sitting on a cloud; the lumbar support is a game changer. the armrests are also fantastic, making it perfect for long work sessions. 💻 I can now sit for hours without feeling any discomfort. Overall, it's the best investment for my home office setup! 🙌 #ComputerChair #HomeOffice #ComfortableLiving #DeskSetup #WorkFromHome

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. It is amazing to hear that it feels cloud-like to sit on and has been a wonderful addition to your workspace. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 26, 2026
Reviewer name: Misty C
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Black Serta Mid-Back (2nd time purchasing)

I just got my new chair for my office. This is the same chair that I bought in 2021 for my home office and I really love that one. This one seems to be of a little lower quality material, so I took off one star. I'm not sure that it will hold up as well as the other, which still looks brand new, but time will tell. It was easy to assemble. (My 14 year old did it for me this time and I did last time.) I think it took him about 20-30 min.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestion regarding the quality of the chair. We are sorry to hear that it did not meet your expectations. If you need additional service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 19, 2025
Reviewer name: JC
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not comfortable at all

I have an older Serta chair from 2020 that it MUCH more comfortable. Concerning this one, the seat is way too firm and doesn’t cradle your buttocks. Instead of the cushion being concave, it is convex and you feel like you’re sitting on a mound. Plus there is the feeling of constantly falling forward. After sitting for an hour or two, my legs and buttocks are numb. Not happy at all with the ergonomics of this chair. Just so annoying to return it but I probably have to.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushioning. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 30, 2025
Reviewer name: Lori Day
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Short back, hurts back, too stiff.

We should have ordered a high back chair. The mid-back was uncomfortable and the memory foam doesn't let you move in your chair. Because of that, the chair hurt our backs. We put it downstairs and bought a different one.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the back. We are sorry to hear that the chair you picked was not a great fit for what you needed. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 9, 2026
Reviewer name: Linda
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Cushion wear uneven

Comfort is just ok. Although I haven’t sat in it for too long, one side seems to be “deflating” a bit more. I’m not obese so not sure why that is.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seat cushion not retaining its shape. Please do not hesitate to reach out for further support since this is something our customer service team can assist with. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 29, 2026
Reviewer name: dirk
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Seat Cushion Unacceptable

After I assembled this chair, my wife sat in it and complained of "leaning" to the right. I sat in it and noticed the same thing. I appears that the cushion has more support on the left than on the right. I took it back to Sam's and they immediately refunded the purchase price.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seat cushion. We are sorry to hear about the condition of your chair and would like to inform you that if you ever need assistance in the future with any of our items, we have a customer support team that can assist with issues such as the one you described. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 19, 2025
Reviewer name: SVT
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not at all comfortable

I'm short and this chair fell short, the back of my knees didn't even hit the edge of the chair. The seat was too short, and my legs went numb after a short time. If you lean forward, the chair leans forward with you. Everything was secure, so it wasn't the way it was put together. I took it back to the store.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of the chair. We are sorry to hear it was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 14, 2025
Reviewer name: SamsIsTrash
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Won't last more than a year. Cheap trash

Cheap trash, won't last more than a year. On par with most things these days, capitalism run amok. Everything is designed to break as quickly as possible so that way we buy more. We are trapped insanity. Definitely would not buy again

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and any inconvenience it has caused. We have a customer support team that would be more than happy to assist with fixing any issues with your chair. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST. You can even use this escalated email for faster service, please just be sure to reference your review so we have all the necessary information to assist, serviceescalations@trueinnovations.com.

Jan 11, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Won't last more than 3 months

It is comfortable at first but it starts to break down a month or two in. Will attach a photo so you see how the cheap PU material breaks down and thins. Also had to duck tape the seams splitting for now. This is the 2nd chair that did this so unfortunately not a fluke. I am not heavy at 140 lbs so this chair should not be showing wear within 2 months. Also return at anytime is a lie. Guy at club said within 60 days and wouldn't take it back.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushions. We are very sorry to hear about the condition of your chair and would like to help. Please do not hesitate to reach out for further support as we have a customer service team that will be happy to assist with this issue. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.