Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.4 out of 5 stars

stars1,101 ratings450 reviews

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Aug 9, 2025

Anonymous

5 out of 5 stars review

Verified Purchase

Best chair I ever bought for the price I paid.

Easy to assemble, comfortable for sitting long periods, suitable for husky guys, feels like it should be a 200 dollar chair vs. 80 I got it for on sale. The same company that warranties the chairs from Walmart the cheap ones is the same company that does these ones. I’ve already looked it up and so if you need replacement parts, you can get them cheap or they’ll be covered under warranty. Make sure to keep your receipt.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you get so much use out of it and it holds up for long periods of use like you wanted. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 20, 2024

Locomotion13

5 out of 5 stars review

Verified Purchase

Superb Comfort.

Love the chair. I was replacing a previous older Serta model that it lasted years until the lift cylinder broke and i could not replace it. So I decided to buy this one. The price was a bargain, I love the aesthetics of the chair, the cushioning is excellent, it is so comfortable, a lot more comfortable than my previous one, i just wondered why i waited until the other one broke to upgrade. the difference is night and day.

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and appearance. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please reach out to our service team at service@trueinnovations.com or 800-379-9773 if you need assistance with your chair.

Nov 26, 2023

Sherman

5 out of 5 stars review

Verified Purchase

Great budget chair!

This is a very comfortable, and affordable chair. Assembly was quick and easy. I am very happy with this purchase.

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Feb 27, 2024

Danielle

5 out of 5 stars review

Verified Purchase

Great Office Chair

This is such a good chair at this price point! It looks more expensive than it really is. It offers great support and the cushioning is provides is the best! It's adjustable and I'm just hoping it continues to hold up well! Was easy to assemble.

Helpful?

reply from True Customer Service

Thank you for your positive review of the Serta Mid-Back Office Chair, Danielle. We're thrilled to hear that you find the chair to be of great value and that you are enjoying the cushioning and support. We designed the chair to be comfortable and easy to assemble, and we're happy to hear that you found it to be just that. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you for your feedback and for choosing our brand!

Aug 11, 2025

Sheyla

5 out of 5 stars review

Verified Purchase

Super confortable

Easy to assemble, convenient, confortable.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are so happy to hear that it was east to assemble and very comfortable for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 9, 2025

Sams cluber

2 out of 5 stars review

Solid chair, cheap material

It is good ... for about a year ... then the warranty is over. The only problem is the material is really cheap. It has good solid construction otherwise. The cost of replacing the arms (about $30 with shipping) and seat (about $35 with shipping) is almost what a new chair costs. If I had it to do over, I think I would select a different chair.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are sorry to hear about the condition of your chair and that it is not the best fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 19, 2025

2 out of 5 stars review

Verified Purchase

Not comfortable at all

I have an older Serta chair from 2020 that it MUCH more comfortable. Concerning this one, the seat is way too firm and doesn’t cradle your buttocks. Instead of the cushion being concave, it is convex and you feel like you’re sitting on a mound. Plus there is the feeling of constantly falling forward. After sitting for an hour or two, my legs and buttocks are numb. Not happy at all with the ergonomics of this chair. Just so annoying to return it but I probably have to.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushioning. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 1, 2026

Samshopper

1 out of 5 stars review

Verified Purchase

Broken

Chair was broken, playing back and forth with company to replace arm

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re sorry to hear about the damaged arm on your chair. Please do not hesitate to reach out if you ever need further support as we would like to help make this right for you. You can reach us at serviceescalations@trueinnovations.com, or call 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 11, 2026

anonymous

1 out of 5 stars review

Won't last more than 3 months

It is comfortable at first but it starts to break down a month or two in. Will attach a photo so you see how the cheap PU material breaks down and thins. Also had to duck tape the seams splitting for now. This is the 2nd chair that did this so unfortunately not a fluke. I am not heavy at 140 lbs so this chair should not be showing wear within 2 months. Also return at anytime is a lie. Guy at club said within 60 days and wouldn't take it back.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushions. We are very sorry to hear about the condition of your chair and would like to help. Please do not hesitate to reach out for further support as we have a customer service team that will be happy to assist with this issue. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 5, 2026

Eswar

1 out of 5 stars review

Disappointment

After only one year of use, the office chair has begun peeling and the stitching has come undone. The cushion is uncomfortable, and the overall material quality is substandard. I am quite disappointed with this product.

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing the issues you are describing regarding the material of the chair. We have a customer support team that can assist in this matter if you are interested, as we work with parts and warranty. If you require additional service on your chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.