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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.5 out of 5 stars
stars
1,473 ratings582 reviews
  1. 5 stars75% (1,100)
  2. 4 stars13% (195)
  3. 3 stars5% (67)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 21-30 of 582 reviews
Apr 30, 2025
Brenda
5 out of 5 stars review

Verified Purchase

Serra Mid Back Office Chair

So very happy that I purchased this chair. It is so comfortable and easy to put together. Now that I have this chair I won’t fall off it because it has arms . It is made very well and looks great in my office. The price of this chair is great.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that your chair is very comfortable and works great in your office space. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 10, 2026
Ted
2 out of 5 stars review

Verified Purchase

Uncomfortable and Cheap

Title says it. Sitting in chair for any length of time creates pain in back and sest.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of the chair. We are very sorry to hear that this chair was not a good fit for you and would like to assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 28, 2026
Michael
4 out of 5 stars review

Verified Purchase

Executive desk chair

Easy to assemble. Very comfortable. Wheels glide well.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the way the chair glides and supports you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 29, 2024
Roy
4 out of 5 stars review

Verified Purchase

Serta Office Chair

Wife researched this online. Said it rated highest. Installation went smoothly. One screw failed to tighten completely, but snugged up sufficiently. Others tightened well. Rolls very well on concrete. Soft and comfortable. Would purchase again.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

We appreciate your positive feedback regarding our office chair. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773. Thank you for your purchase, we appreciate your business.

Mar 9, 2024
julie55522
5 out of 5 stars review

Verified Purchase

Office chair

This is the second Serta office chair, I have bought from Sam's. The first one I got was a couple years ago the a different style than this one. I prefer this office chair over then the last. It's very comfortable has the lumbar support, sleek in it's design. The adjustable height is very easy to do as well.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Hello Julie, thank you for review of Serta Mid-Back Office Chair. We are happy to hear that you like the chair so much you bought another Serta office chair. It's nice to hear that the chair has met your expectations in terms of comfort and design. Please let us know if you need assistance at 800-379-9773 or service@trueinnovations.com.

Aug 15, 2024
Michelle
1 out of 5 stars review

Verified Purchase

Uncomfortable

The chair was easy to assemble and looked very nice but very uncomfortable to sit on. The seat and back felt very hard and the depth of the seat itself seemed short. I am a tall person so that may have contributed, but I’ve never had this issue with any other desk chairs.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. We appreciate the helpful review, and we know other customers will appreciate your opinions. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Apr 24, 2026
BDMADSEN17
5 out of 5 stars review

Verified Purchase

All Around Great Chair

Quality chair with a very competitive price. Assembly instruction were well written and easy to follow. Assembly time was less than 30 minutes.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is wonderful to hear that the assembly was so easy for you and that you really enjoy the quality. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 21, 2025
Annie
1 out of 5 stars review

Verified Purchase

Parts don’t fit

Have not been able to assemble this chair

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are able to assist if you would like to contact us and we can address what needs to be arranged so that you may use your chair. Please refer to our escalated email, serviceescalations@trueinnovations.com, this way we can help as soon as possible. Please refer to your review so we have the necessary context to assist, thank you. You can also reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 22, 2025
Blue Ridge
1 out of 5 stars review

Verified Purchase

Disappointed

Ordered and wanted but was damaged before it got to my home.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing about the chair being damaged. We have a customer support team that would be happy to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 11, 2026
anonymous
1 out of 5 stars review

Won't last more than 3 months

It is comfortable at first but it starts to break down a month or two in. Will attach a photo so you see how the cheap PU material breaks down and thins. Also had to duck tape the seams splitting for now. This is the 2nd chair that did this so unfortunately not a fluke. I am not heavy at 140 lbs so this chair should not be showing wear within 2 months. Also return at anytime is a lie. Guy at club said within 60 days and wouldn't take it back.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushions. We are very sorry to hear about the condition of your chair and would like to help. Please do not hesitate to reach out for further support as we have a customer service team that will be happy to assist with this issue. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.