Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.4 out of 5 stars

stars1,101 ratings450 reviews

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Mar 14, 2025

Mokhan

1 out of 5 stars review

Bad Chair, Arm rips

This is a bad chair. Dont buy it. The arms go bad. Its not leather and also not strong material for day to day use. The supplier is True Innovations and they won't help get the replacement part. They said to pay to get the part and also they don't have the same color. They should replace the whole chair if they don't have the part. The chair was purchased by my grandmother from Sams Club and gifted to me. True Innovations now want the receipt. My Grandmother is dead and I don't have the receipt so I guess I am out of luck.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We are very sorry to hear how this process in getting your chair fixed has been frustrating. Since you have already contacted our support team, I am giving you our escalated service email so that you can get this issue resolved if you are still interested. It is serviceescalations@trueinnovations.com. Please email us at that email and reference your review so that we can assist with the context you have provided. Thank you.

Aug 30, 2024

Serta Office Chair

2 out of 5 stars review

Quality seems great but lifespan is 18 months

I work from home 40+ hours a week and I am a fit but 6ft tall, 230lbs. Chair was great for the first 18 months. Then the arm broke off entirely and the seat stiching tore so much the padding came out. This happened both the same week. My previous chair lasted almost 8 years not less than 2. The quality seemed great at first but I am not confident this isn't just an overall long term quality issue.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jun 25, 2024

3 out of 5 stars review

Great at first, 6 mo later, not so good

Great at first, 6 mo later, not so good. Arms are made with this thin fake leather that has split with time. So when I put my arms on the rest, it's is sharp/scratchy, not comfortable and distracting. Actual seat is still firm and comfortable. The chair itself wobbles a bit but didn't when I first got it.

Helpful?

reply from True Customer Service

Thank you for sharing your experience of Serta Mid- Back Office Chair. We are sorry to hear that your arm rests are not holding up as expected. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement to be sent to you. We look forward to getting your chair in great condition.

Jan 2, 2025

Kristen01

1 out of 5 stars review

Cheap material that splits and frays very fast

I bought two of these chairs and they lasted less than a year of work-from-home use before the cushions completely fell apart. And the only resolution was for me to basically pay the cost of a new cushion which was about half of the total cost of the chair.

Helpful?

reply from True Customer Service

Thank you for sharing your feedback, and we're sorry to hear about the issues you've experienced with the cushions. We understand how disappointing this can be, and we want to make it right. Please email ServiceEscalations@trueinnovations.com so our management team can review your case and assist you further. Be sure to reference your posted review in your email, and we’ll do our best to find a resolution for you. Thank you for your patience!

Apr 9, 2025

AEWashington

5 out of 5 stars review

Verified Purchase

Perfect work chair!

Very nicely made and comfortable chair.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the comfort and design of your chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 22, 2026

Ivo

5 out of 5 stars review

Verified Purchase

Great Chair

I recently purchased this Serta mid-back office chair and overall I’m very satisfied with it. The memory foam seat is comfortable and provides good support, especially during longer work sessions. The chair was also easy to assemble, and the instructions were straightforward. I like the design and mesh accents—it looks clean and professional in my workspace. The height adjustment and tilt functions work smoothly, making it easy to find a comfortable position. For the price, this chair offers great value. It may not have all the high-end ergonomic features of more expensive chairs, but it’s a solid, comfortable option for everyday use. I would definitely recommend it to anyone looking for a reliable office chair without spending too much.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. We are so pleased to hear just how much you enjoy the support of the cushions and affordability. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 19, 2025

SVT

1 out of 5 stars review

Verified Purchase

Not at all comfortable

I'm short and this chair fell short, the back of my knees didn't even hit the edge of the chair. The seat was too short, and my legs went numb after a short time. If you lean forward, the chair leans forward with you. Everything was secure, so it wasn't the way it was put together. I took it back to the store.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of the chair. We are sorry to hear it was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 29, 2026

dirk

1 out of 5 stars review

Verified Purchase

Seat Cushion Unacceptable

After I assembled this chair, my wife sat in it and complained of "leaning" to the right. I sat in it and noticed the same thing. I appears that the cushion has more support on the left than on the right. I took it back to Sam's and they immediately refunded the purchase price.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seat cushion. We are sorry to hear about the condition of your chair and would like to inform you that if you ever need assistance in the future with any of our items, we have a customer support team that can assist with issues such as the one you described. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 31, 2025

Desiree

5 out of 5 stars review

Verified Purchase

Comfortable home & office chair

This is the second time I've purchased this chair. I got introduced to this chair at my nail salon. Its so comfortable, I thought to ask where they got it. I bought two one for my office and one for my home.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review about your experience. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you loved the chair so much your purchased more. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 23, 2024

Taylor

1 out of 5 stars review

Cheap material.

Awful quality of material. The fake leather tore underneath a slight pull of my trimmed finger nail as I was pulling the plastic wrapping off the seat back.

Helpful?

reply from True Customer Service

Thank you for your review of Serta Mid-Back office chair. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. Please reach out to our customers service team at service@trueinnovations.com, or call (800) 379-9773. We would love to get your chair in great condition.