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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.6 out of 5 stars
stars
2,549 ratings1,008 reviews
  1. 5 stars75% (1,915)
  2. 4 stars16% (396)
  3. 3 stars4% (105)
  4. 2 stars2% (52)
  5. 1 star3% (81)

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Showing 11-20 of 1,008 reviews
Dec 19, 2025
Reviewer name: SVT
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not at all comfortable

I'm short and this chair fell short, the back of my knees didn't even hit the edge of the chair. The seat was too short, and my legs went numb after a short time. If you lean forward, the chair leans forward with you. Everything was secure, so it wasn't the way it was put together. I took it back to the store.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of the chair. We are sorry to hear it was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 30, 2025
Reviewer name: Lori Day
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Short back, hurts back, too stiff.

We should have ordered a high back chair. The mid-back was uncomfortable and the memory foam doesn't let you move in your chair. Because of that, the chair hurt our backs. We put it downstairs and bought a different one.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the back. We are sorry to hear that the chair you picked was not a great fit for what you needed. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 14, 2025
Reviewer name: SamsIsTrash
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Won't last more than a year. Cheap trash

Cheap trash, won't last more than a year. On par with most things these days, capitalism run amok. Everything is designed to break as quickly as possible so that way we buy more. We are trapped insanity. Definitely would not buy again

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and any inconvenience it has caused. We have a customer support team that would be more than happy to assist with fixing any issues with your chair. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST. You can even use this escalated email for faster service, please just be sure to reference your review so we have all the necessary information to assist, serviceescalations@trueinnovations.com.

Oct 30, 2024
Reviewer name: Kat
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Plush and comfy

Easy to put together, very comfortable

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that you found the chair comfortable and easy to assemble. Our team is always working hard to provide our customers with a quality product that meets their needs and expectations. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thanks again for your review and we look forward to serving you in the future.

Aug 17, 2026
Reviewer name: JUANITA
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good chair, just not what I wanted.

Decent chair. Not too big, which is what I wanted. Decided it did not lean back enough, it is pretty straight up with very little recline. Nice and comfortable, but not what I was looking for.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing the issue you experienced with the recline feature. This is something our customer support team can assist with. If you need additional service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 9, 2026
Reviewer name: Linda
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Cushion wear uneven

Comfort is just ok. Although I haven’t sat in it for too long, one side seems to be “deflating” a bit more. I’m not obese so not sure why that is.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seat cushion not retaining its shape. Please do not hesitate to reach out for further support since this is something our customer service team can assist with. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 23, 2026
Reviewer name: Ben
1 out of 5 stars
1 out of 5 stars review

comes apart in less then a year

didnt even make it a year of casual use before the steat seams started coming apart. i'm talking less then 10-20 hours a week use.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushions of your chair. This is something that our customer support team can assist with Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 29, 2024
Reviewer name: Sace
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good chair

Quality material is why I rated it at 4. Would have been higher, but the chair sits a little forward. Get what you pay for version, there aren't any levers to adjust it. All in all, good chair. Would buy again.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your review of Serta Mid-Back Office Chair, Sace. We are sorry to hear that the chair sits at an uncomfortable angle. Please feel free to contact our customer service department at 800-379-9773 or service@trueinnovations.com if you think you may need replacement parts to adjust the angle of the chair.

Mar 9, 2025
Reviewer name: Jillian
2 out of 5 stars
2 out of 5 stars review

Rips too easily

Chair is pretty comfortable but like other reviewers the quality is incredibly substandard. I've had the chair since September and a few weeks ago I noticed that it was coming apart at the seam of the top of the seat cushion. I wanted this chair to last so from the day I purchased it I have kept a rotating cover over the chair. I've used a blanket or a sheet every day to cover the chair. I was shocked to see that despite the care I've taken the chair is already falling apart.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We have a customer support team that would be more than happy to assist in this matter as we are very sorry the chair has not met your expectations. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 9, 2025
Reviewer name: Sams cluber
2 out of 5 stars
2 out of 5 stars review

Solid chair, cheap material

It is good ... for about a year ... then the warranty is over. The only problem is the material is really cheap. It has good solid construction otherwise. The cost of replacing the arms (about $30 with shipping) and seat (about $35 with shipping) is almost what a new chair costs. If I had it to do over, I think I would select a different chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are sorry to hear about the condition of your chair and that it is not the best fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.