Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.4 out of 5 stars

stars1,101 ratings450 reviews

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Oct 14, 2025

SamsIsTrash

1 out of 5 stars review

Verified Purchase

Won't last more than a year. Cheap trash

Cheap trash, won't last more than a year. On par with most things these days, capitalism run amok. Everything is designed to break as quickly as possible so that way we buy more. We are trapped insanity. Definitely would not buy again

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and any inconvenience it has caused. We have a customer support team that would be more than happy to assist with fixing any issues with your chair. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST. You can even use this escalated email for faster service, please just be sure to reference your review so we have all the necessary information to assist, serviceescalations@trueinnovations.com.

Aug 15, 2025

Mimi

1 out of 5 stars review

Verified Purchase

Not made for adults!

Looked great, went together easy. But sat down and the seat did not even reach mid thigh & I’m not super tall only 5’9”. It barely went past the end of my butt. I felt like I was perched on the seat. Returned immediately! (should’ve been a warning when I bought mine that I had saw one sitting in returns)

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinions and are reviewing the problems you are describing. We are very sorry to hear that this chair was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 25, 2025

Rick

5 out of 5 stars review

Verified Purchase

Serta Mid-Back Office Chair with Mesh Accents And

Seat is not as soft as I would like and the seat is a bit shorter than desired for full leg support (I'm over 6' tall), width is fine, other than that, this chair is a great bargain. It is replacing one I spent over $300 on at Office Max. So you would expect some features to be missing. Key reason the other chair was replaced was the material (which I thought was supposed to be leather) was flaking off the arms. It did give over 8 years of good service though. It also was made by Serta. Overall, based on the price I think this is a pretty good deal. Assembly was straight forward and took only a few minutes. All necessary tools are in the box and the instructions are straight forward.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very glad to hear how comfortable this chair is for you and that you found the perfect chair for your needs. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 13, 2025

Karina De La Rosa

5 out of 5 stars review

Verified Purchase

I work from home and this chair is a need

I finally splurged on a new computer chair, and my back is already thanking me! 🤩 This thing is like sitting on a cloud; the lumbar support is a game changer. the armrests are also fantastic, making it perfect for long work sessions. 💻 I can now sit for hours without feeling any discomfort. Overall, it's the best investment for my home office setup! 🙌 #ComputerChair #HomeOffice #ComfortableLiving #DeskSetup #WorkFromHome

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. It is amazing to hear that it feels cloud-like to sit on and has been a wonderful addition to your workspace. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 30, 2025

Coconuts

1 out of 5 stars review

Verified Purchase

Poor Quality Polyurethane (P/U) Material!

Quality of the Polyurethane coated material used on this chair is very poor. Much of the polyurethane skin of the material peeled off and made a mess in my home. Tiny little pieces everywhere! I would avoid this one. Chair is fairly comfortable but is not very long lasting.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 3, 2025

PAUL

1 out of 5 stars review

Poor Quality

I purchased this chair 14 months ago and the seat cushion has failed twice; both times at a seam. They replaced the cushion the first time under warranty, however, since it is now over a year old, they want me to pay for the second replacement. For what it's worth, I'm 5'10" and weight 170 pounds. I would think that I would not be that much of a challenge to support. I recommend you avoid this product.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 30, 2024

Kat

5 out of 5 stars review

Verified Purchase

Plush and comfy

Easy to put together, very comfortable

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that you found the chair comfortable and easy to assemble. Our team is always working hard to provide our customers with a quality product that meets their needs and expectations. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thanks again for your review and we look forward to serving you in the future.

Feb 29, 2024

Sace

4 out of 5 stars review

Verified Purchase

Good chair

Quality material is why I rated it at 4. Would have been higher, but the chair sits a little forward. Get what you pay for version, there aren't any levers to adjust it. All in all, good chair. Would buy again.

Helpful?

reply from True Customer Service

Thank you for your review of Serta Mid-Back Office Chair, Sace. We are sorry to hear that the chair sits at an uncomfortable angle. Please feel free to contact our customer service department at 800-379-9773 or service@trueinnovations.com if you think you may need replacement parts to adjust the angle of the chair.

Jan 20, 2026

BRENNA

2 out of 5 stars review

Does not hold up

I've only had the chair a little over a month and the center seam is already torn wide open.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 9, 2025

Jillian

2 out of 5 stars review

Rips too easily

Chair is pretty comfortable but like other reviewers the quality is incredibly substandard. I've had the chair since September and a few weeks ago I noticed that it was coming apart at the seam of the top of the seat cushion. I wanted this chair to last so from the day I purchased it I have kept a rotating cover over the chair. I've used a blanket or a sheet every day to cover the chair. I was shocked to see that despite the care I've taken the chair is already falling apart.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We have a customer support team that would be more than happy to assist in this matter as we are very sorry the chair has not met your expectations. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.