Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
Back to item details
4.5 out of 5 stars
stars
1,473 ratings582 reviews
  1. 5 stars75% (1,100)
  2. 4 stars13% (195)
  3. 3 stars5% (67)
  4. 2 stars3% (42)
  5. 1 star5% (69)

Member photos

  • +51 images
Sort by |
Showing 11-20 of 582 reviews
Jul 25, 2025
Rick
5 out of 5 stars review

Verified Purchase

Serta Mid-Back Office Chair with Mesh Accents And

Seat is not as soft as I would like and the seat is a bit shorter than desired for full leg support (I'm over 6' tall), width is fine, other than that, this chair is a great bargain. It is replacing one I spent over $300 on at Office Max. So you would expect some features to be missing. Key reason the other chair was replaced was the material (which I thought was supposed to be leather) was flaking off the arms. It did give over 8 years of good service though. It also was made by Serta. Overall, based on the price I think this is a pretty good deal. Assembly was straight forward and took only a few minutes. All necessary tools are in the box and the instructions are straight forward.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very glad to hear how comfortable this chair is for you and that you found the perfect chair for your needs. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 22, 2026
Ivo
5 out of 5 stars review

Verified Purchase

Great Chair

I recently purchased this Serta mid-back office chair and overall I’m very satisfied with it. The memory foam seat is comfortable and provides good support, especially during longer work sessions. The chair was also easy to assemble, and the instructions were straightforward. I like the design and mesh accents—it looks clean and professional in my workspace. The height adjustment and tilt functions work smoothly, making it easy to find a comfortable position. For the price, this chair offers great value. It may not have all the high-end ergonomic features of more expensive chairs, but it’s a solid, comfortable option for everyday use. I would definitely recommend it to anyone looking for a reliable office chair without spending too much.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. We are so pleased to hear just how much you enjoy the support of the cushions and affordability. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 10, 2025
Sheryl
4 out of 5 stars review

Verified Purchase

Good for the cost

The chair is ok. It is not high quality. The stitching on the arms is not pleasant to touch. The base is very cheap, light-weight plastic and does not feel secure and the seat is very small from front to back, and I'm not a tall person. It is generous in the width but the support in the back pushes me forward and my thighs are not fulling supported. I only use the chair occasionally and it is fine for that, but I would not sit in it every day.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestions regarding the stitching, base, and support of the chair. We are sorry to hear it did not fully meet your expectations but are glad it is able to be used for what you need. If you need additional service on this chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 19, 2024
Travis
5 out of 5 stars review

Verified Purchase

Great value!

Very supportive comfortable chair. I’ve had one of the older versions for several years and it was time to replace it. So I went with the current model and it has gotten even better. This version is more supportive than the older version. I am 6’1” and 240 pounds for reference.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Mar 20, 2024
Locomotion13
5 out of 5 stars review

Verified Purchase

Superb Comfort.

Love the chair. I was replacing a previous older Serta model that it lasted years until the lift cylinder broke and i could not replace it. So I decided to buy this one. The price was a bargain, I love the aesthetics of the chair, the cushioning is excellent, it is so comfortable, a lot more comfortable than my previous one, i just wondered why i waited until the other one broke to upgrade. the difference is night and day.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and appearance. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please reach out to our service team at service@trueinnovations.com or 800-379-9773 if you need assistance with your chair.

Jun 28, 2026
Kathy
4 out of 5 stars review

Verified Purchase

Great value!

Very comfortable, but too large for my space. I will be returning it and getting a smaller task chair instead.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the size of the chair. We are very sorry to hear that the size of the chair is too large for your space but are glad it is very comfortable. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 9, 2026
Linda
2 out of 5 stars review

Verified Purchase

Cushion wear uneven

Comfort is just ok. Although I haven’t sat in it for too long, one side seems to be “deflating” a bit more. I’m not obese so not sure why that is.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seat cushion not retaining its shape. Please do not hesitate to reach out for further support since this is something our customer service team can assist with. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 4, 2026
Homerboy2u
5 out of 5 stars review

Verified Purchase

Really Good Serta Office Chair at a Steal Price

It is a really great chair very comfortable and has seating options that make it a multi positional executive chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re so pleased to hear that you love the comfort of this model. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 16, 2026
Shirley
5 out of 5 stars review

Verified Purchase

Excellent, no missing parts

Easy to put together Very comfortable to sit in.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are glad that your chair was a breeze to put together and that it is so comfortable for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 30, 2025
Brenda
5 out of 5 stars review

Verified Purchase

Serra Mid Back Office Chair

So very happy that I purchased this chair. It is so comfortable and easy to put together. Now that I have this chair I won’t fall off it because it has arms . It is made very well and looks great in my office. The price of this chair is great.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that your chair is very comfortable and works great in your office space. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.