Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
Back to item details
4.6 out of 5 stars
stars
2,549 ratings1,008 reviews
  1. 5 stars75% (1,915)
  2. 4 stars16% (396)
  3. 3 stars4% (105)
  4. 2 stars2% (52)
  5. 1 star3% (81)

Member photos

  • +52 images
Sort by |
Showing 31-40 of 1,008 reviews
Sep 13, 2025
Reviewer name: Karina De La Rosa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I work from home and this chair is a need

I finally splurged on a new computer chair, and my back is already thanking me! 🤩 This thing is like sitting on a cloud; the lumbar support is a game changer. the armrests are also fantastic, making it perfect for long work sessions. 💻 I can now sit for hours without feeling any discomfort. Overall, it's the best investment for my home office setup! 🙌 #ComputerChair #HomeOffice #ComfortableLiving #DeskSetup #WorkFromHome

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. It is amazing to hear that it feels cloud-like to sit on and has been a wonderful addition to your workspace. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 30, 2025
Reviewer name: Coconuts
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poor Quality Polyurethane (P/U) Material!

Quality of the Polyurethane coated material used on this chair is very poor. Much of the polyurethane skin of the material peeled off and made a mess in my home. Tiny little pieces everywhere! I would avoid this one. Chair is fairly comfortable but is not very long lasting.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 22, 2026
Reviewer name: Ivo
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Chair

I recently purchased this Serta mid-back office chair and overall I’m very satisfied with it. The memory foam seat is comfortable and provides good support, especially during longer work sessions. The chair was also easy to assemble, and the instructions were straightforward. I like the design and mesh accents—it looks clean and professional in my workspace. The height adjustment and tilt functions work smoothly, making it easy to find a comfortable position. For the price, this chair offers great value. It may not have all the high-end ergonomic features of more expensive chairs, but it’s a solid, comfortable option for everyday use. I would definitely recommend it to anyone looking for a reliable office chair without spending too much.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. We are so pleased to hear just how much you enjoy the support of the cushions and affordability. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 15, 2025
Reviewer name: Mimi
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not made for adults!

Looked great, went together easy. But sat down and the seat did not even reach mid thigh & I’m not super tall only 5’9”. It barely went past the end of my butt. I felt like I was perched on the seat. Returned immediately! (should’ve been a warning when I bought mine that I had saw one sitting in returns)

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinions and are reviewing the problems you are describing. We are very sorry to hear that this chair was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 10, 2026
Reviewer name: Taylor
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great Value

Glides nicely on hard surface floor. Very comfortable with curved lower back support. The biggest problem is getting my cat to move.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 10, 2026
Reviewer name: Ted
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Uncomfortable and Cheap

Title says it. Sitting in chair for any length of time creates pain in back and sest.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of the chair. We are very sorry to hear that this chair was not a good fit for you and would like to assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 23, 2024
Reviewer name: Taylor
1 out of 5 stars
1 out of 5 stars review

Cheap material.

Awful quality of material. The fake leather tore underneath a slight pull of my trimmed finger nail as I was pulling the plastic wrapping off the seat back.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your review of Serta Mid-Back office chair. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. Please reach out to our customers service team at service@trueinnovations.com, or call (800) 379-9773. We would love to get your chair in great condition.

Feb 20, 2025
Reviewer name: Bill
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Glad I found this chair

WOW! A fantastically comfortable chair at an honestly affordable price. Rolls smoothly too!

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review for your chair. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you are beyond satisfied with the comfort of the cushions and smoothness of the casters. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 22, 2026
Reviewer name: Jimbobear
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great home office chair for the price

Comfortable, easy assembly, decent height and tilt adjustments, no separate lumbar or arm adjustments.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are delighted to hear that your chair was so easy to assemble. If you need additional service on it, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 10, 2024
Reviewer name: Woody
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

CP Rate is pretty high

99.99 is a good price, and it is easy to set up.

Helpful?2VORESHV2JMC13599671235