Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.4 out of 5 stars

stars1,101 ratings450 reviews

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Showing 31-40 of 450 reviews

Nov 24, 2025

Tyler

2 out of 5 stars review

Comfortable but not durable

Very comfortable and easy to assemble, but as of 11/24 it already has a tear in the seam from ordinary use. Purchased on May of this year, so it barely lasted 6 months without damage.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seam of one of the cushions. Please do not hesitate to reach out for further support as we have a customer support team that can assist for something like this. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 10, 2024

Woody

5 out of 5 stars review

Verified Purchase

CP Rate is pretty high

99.99 is a good price, and it is easy to set up.

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Feb 20, 2025

Bill

5 out of 5 stars review

Verified Purchase

Glad I found this chair

WOW! A fantastically comfortable chair at an honestly affordable price. Rolls smoothly too!

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review for your chair. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you are beyond satisfied with the comfort of the cushions and smoothness of the casters. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 30, 2025

Lori Day

2 out of 5 stars review

Verified Purchase

Short back, hurts back, too stiff.

We should have ordered a high back chair. The mid-back was uncomfortable and the memory foam doesn't let you move in your chair. Because of that, the chair hurt our backs. We put it downstairs and bought a different one.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the back. We are sorry to hear that the chair you picked was not a great fit for what you needed. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 13, 2026

existenttide

4 out of 5 stars review

Verified Purchase

Serta Office Chair

Bought this office chair for my home office, and it's comfortable! The only thing I wish it would have is the ability to lean back in. Other than that, it's a great value for the price.

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing the issue you are experiencing. This chair does have the ability to lean back, so maybe it would be necessary to troubleshoot with our customer support team. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 8, 2025

CHun

2 out of 5 stars review

Okay, but padded arm covering cracking after 6 mth

I bought this six months ago and it is a nice and comfortable chair. Unfortunately, after six months of light to moderate use, the material on the padded arms is already cracking. I assume it will continue to do so and will become too unsightly to keep before too long - because of that, I am thinking I will be returning it.

Helpful?

reply from True Customer Service

Thank you for your feedback, and we’re glad to hear you found the chair comfortable. We’re sorry to hear about the issue with the padded arms, and we understand your concern. This is certainly not the experience we want for our customers, and we appreciate you bringing it to our attention. Please contact our support team so we can assist you with your purchase. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 28, 2025

Dan

1 out of 5 stars review

Verified Purchase

Terrible

Terrible quality, frame bends

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the frame. We have a customer support team that would like to help if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 21, 2025

QuikCRV

1 out of 5 stars review

Verified Purchase

Not very comfortable, Gave it away after 1 use

Serta Mid-Back Office Chair

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear that this chair was not a good fit for you and that it did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 24, 2026

BDMADSEN17

5 out of 5 stars review

Verified Purchase

All Around Great Chair

Quality chair with a very competitive price. Assembly instruction were well written and easy to follow. Assembly time was less than 30 minutes.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is wonderful to hear that the assembly was so easy for you and that you really enjoy the quality. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 21, 2025

Jimmy69

1 out of 5 stars review

I do not recommend it

I bought this chair from Sam's Club about 9 months ago and this was a bad purchase. The arm rests are cracking and ripping.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Our customer support team would be glad to look into a solution for you as they can tell you about your chair's warranty and walk you through the process of getting this issue fixed. Please do not hesitate to reach out if you need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.