Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the chair not holding up as intended. We have a customer support team that can assist in this matter if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for your review of Serta Mid-Back Office Chair, Barbara. We are thrilled to hear that you are happy with your purchase. Please contact our customer service team at 800-379-9773 or sevice@trueinnovations.com if you need assistance with your chair in the future.

Thank you for your feedback about this chair. Our goal is to provide a quality product and an excellent experience, so it really helps us to know what works and what doesn't. If this leaning issue persists, please consider reaching out to our customer support team as they might be able to troubleshoot this problem with you. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.