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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.4 out of 5 stars
stars1,101 ratings450 reviews
  1. 5 stars74% (814)
  2. 4 stars12% (132)
  3. 3 stars5% (51)
  4. 2 stars4% (39)
  5. 1 star6% (65)
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Showing 221-230 of 450 reviews
Apr 14, 2026
Jordan S
4 out of 5 stars review

Pretty solid chair

Took me a min to get the back screwed on properly and adjust the tilt. Pretty comfortable sit just wish the front was a bit wider

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Feb 8, 2026
Charlie
5 out of 5 stars review

Really nice chair

Really nice well built desk chair. Easy to assemble. I had it delivered from my local Sam’s Club and the guy who brought it to the house was really nice and even brought it into the house for me.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that it was a breeze for you to assemble and that the service was friendly and efficient. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 4, 2026
Phoebe
5 out of 5 stars review

Wow! Amazing chair!

This is the best office chair I have ever had. I can't believe the low price--I would have paid more. The brown is a beautiful, rich color. The chair is so comfortable! Every time I sit down I think how wonderful it is.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are so pleased to hear that this is the best chair you have ever used from the design to the comfort of the cushions. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 26, 2026
CHRISTINE
1 out of 5 stars review

Would not recommend

This chair was comfortable at first, but the fabric has not held up. The seat has ripped and peeled off. I tried to replace the seat but there is a waitlist. I wouldn't recommend this chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seat cushion material. We are very sorry to hear about the condition of your chair and understand your frustration of being the waitlist. Please contact us at serviceescalations@trueinnovations.com, and please include your review so we have all the necessary context to provide support. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 7, 2026
kilopapa101
1 out of 5 stars review

Pain and suffering

The most uncomfortable office chair I think I have ever sat in. It causes actual pain. It’s somewhat of a torture device. Save your money for something else.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the discomfort you are experiencing. We are very sorry to hear that and believe it would be helpful to understand what exactly was causing these issues so we can improve. If you ever wanted to reach out for further support, we might be able to assist. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 20, 2026
David P
5 out of 5 stars review

Comfy

Very comfortable especially the cushioned armrests. Great for those who spend lots of time studying the market.

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Sep 13, 2024
Kim
1 out of 5 stars review

Not too sure about this chair

Purchased this chair for my 12 year old son for his birthday. Within a short period of time (couple weeks) the frame of the chair broke. We thought this would be a good chair for him to sit while gaming. Not sure if this is a lemon or defective.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jun 23, 2025
pb
3 out of 5 stars review

sad this is the quality we get for $100

update- to the manufacturer's credit, they did offer replacement arm rests for cost of shipping. not holding up as i'd expect after 15 months. arm rest coming apart

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the arms. We have a customer support team that would like to assist. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 12, 2024
MichMatt
1 out of 5 stars review

Poor Craftsmanship

Stitching came apart on the seat. Tried to warranty it through Serta. They sent me to True Innovations who handle their warranty and so far just got the run around. Chair started falling apart about 6 months after purchase.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to share your experience. We’re very sorry to hear about the stitching issue and the challenges you've faced with the warranty process. Our support team has reached out to you to help resolve this matter and ensure your concerns are addressed. Please don't hesitate to contact us directly at ServiceEscalations@trueinnovations.com so that we can further assist you and work toward a solution. We appreciate your patience and the opportunity to make this right.

Nov 21, 2025
CLIFFORD
5 out of 5 stars review

This Chair is superior quality for the price. well made and worthy of the Serta name, especially for the price. Piping and stitching is superior, well padded. I hope it lasts because I really like it.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re pleased to hear that it lives up to your expectations in terms of quality and comfort. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.