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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 211-220 of 590 reviews
Apr 6, 2024
Mike
3 out of 5 stars review

Verified Purchase

Comfortability

I thought it would be more comfortable than it was. I need to sit for hours at a time and sometimes it hurts to sit on

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for leaving a review of our Serta Mid-Back Office Chair, Mike. We're sorry to hear that the chair did not meet your expectations for comfort during longer periods of use. We appreciate your honesty and will take this feedback into consideration for future chair designs. If you have any other questions or concerns, please do not hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you for being a valued customer.

Mar 26, 2024
Beaver Beauty Academy
5 out of 5 stars review

Verified Purchase

I love Sam's online ordering & delivery

I love Sam's online ordering & delivery. The service allows me to stay on site and run my business and skip the lines and traffic. 5 Stars

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. We are happy that you are happy with the ordering and delivery service. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Mar 4, 2025
Glenn
4 out of 5 stars review

Verified Purchase

A great chair in most respects.

The chair is solid and well-made, but for some reason, the left side of the chair is not as stable as the right side.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about your chair not feeling as stable on one side and would like a chance to help solve this issue so you can fully enjoy your chair. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 2, 2026
Damion R
5 out of 5 stars review

This chair was with me through thick and thin

The last chair that I bought lasted me around six years. From being skinny in high school to being fat graduating college. That chair was there.

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Jan 20, 2026
BRENNA
2 out of 5 stars review

Does not hold up

I've only had the chair a little over a month and the center seam is already torn wide open.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 4, 2026
Michael H
4 out of 5 stars review

Satisfied

The chair was an excellent choice,we have purchased a couple prior to this and returned. My wife is very pleased with this one. Thank you!

Review from Living Style Group
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Jul 6, 2026
Lauren
2 out of 5 stars review

Comfy....but!

This chair is comfy BUT the seat came unraveled after only a few months of use and I had to get a new chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seat cushion. We are very sorry to hear about the condition of your haor and would like to let you know that we are here to help for matters such as this. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 13, 2026
Ramon G
5 out of 5 stars review

Nice comfortable chair.

This chair was a breeze to put together! It's super sturdy and incredibly comfy. ? #chair #assembly #comfort

Review from Living Style Group
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Feb 9, 2024
Ralph
5 out of 5 stars review

Verified Purchase

Easy to assemble and comfortable

Purchased for my daughter who works from home. She says that it's very comfortable. Easy to assemble.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please don't hesitate to contact us if you ever need assistance by calling us at 800-379-9773 or emailing service@trueinnovations.com.

Feb 2, 2025
Jbdrago
3 out of 5 stars review

Verified Purchase

Should have passed.

Already squeaking after first week. Comfortable but already feels like I have to very gentle with it.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST. so that we can further assist you with this issue.