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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 181-190 of 590 reviews
Mar 15, 2025
edriejk
5 out of 5 stars review

Verified Purchase

Comfortable and affordable

This chair is more comfortable than my last one which had suddenly collapsed, for 3 reasons: it is more cushiony, the back extends up far enough to be a headrest, and the seat length is adequate (unlike my last chair, which had an adjustable seat that always wound up with the shortest seat position, no matter how many times I extended it). And the price was good. I just got it, so I can't say how long it will last, but if it lasts as long as my last one, I'd buy it again.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback about our Serta Mid-Back Office Chair. Our goal is to provide a quality product and an excellent experience, so it is amazing to hear that your chair has been a complete upgrade form your last one in terms of comfort and support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 31, 2024
paintednightsky
1 out of 5 stars review

Stitching split in 4 months

And the return policy is only 90 days. I am by no means overweight and have never had a chair before where the seam just split open on the chair pad like this.in my life. Usually I only need to replace when they look worn down. Must be poor reinforcement stitching. The foam was all the way out and it just clear popped open wide.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jun 9, 2025
Sams cluber
2 out of 5 stars review

Solid chair, cheap material

It is good ... for about a year ... then the warranty is over. The only problem is the material is really cheap. It has good solid construction otherwise. The cost of replacing the arms (about $30 with shipping) and seat (about $35 with shipping) is almost what a new chair costs. If I had it to do over, I think I would select a different chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are sorry to hear about the condition of your chair and that it is not the best fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 27, 2026
CANDACE
4 out of 5 stars review

This is a well made quality chair. BUT put together it’s huge. The arms which are integral to its stability make it near impossible to push under a table or desk. If it’s lowered completely it will partially fit. The big problem for me is the pitch of the seat. It angles down in front which makes me constantly scooting back in. Problem could just be me. I’m a 5’ 4” senior woman weighing 175 with short legs. The seat itself is just way too wide. Another problem for me is the seat gets too warm. I’ve been using a ventilated car seat thin cushion which helps. BUT it is a very nice chair; no complaint on the quality. I’m going to return; just way too big.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the dimensions of the chair. We are very sorry to hear that this chair was a not a good fit for you but are glad that you appreciated the quality, nonetheless. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 14, 2025
Veast
2 out of 5 stars review

Fabric is terrible!

The chair is very comfortable, but like most of the other reviews, the material is falling apart on the chair after just a couple months' of use in an office setting. Most of the chair's material is solid, but some of the decorative material is not even as thick as a piece of paper and is quickly getting torn apart.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like a chance to assist. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 25, 2024
lm
3 out of 5 stars review

Great at first, 6 mo later, not so good

Great at first, 6 mo later, not so good. Arms are made with this thin fake leather that has split with time. So when I put my arms on the rest, it's is sharp/scratchy, not comfortable and distracting. Actual seat is still firm and comfortable. The chair itself wobbles a bit but didn't when I first got it.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience of Serta Mid- Back Office Chair. We are sorry to hear that your arm rests are not holding up as expected. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement to be sent to you. We look forward to getting your chair in great condition.

Sep 9, 2024
AW10101010
1 out of 5 stars review

Run away from this chair!

I've had this chair for about two years now. In the first year the fake leather cracked around the armrests and I returned it for another one. The second chair did hte exact same thing in the first year of owning that chair and I could not get Sam's Club to take it back. I'm now on year 2 of this same chair and the base seating area is also having the same issue. I cannot for the life of me figure out why there are so many positive reviews. These chairs should be banned as e-waste because they do not last very long and have to go to the landfill. Terrible, terrible, terrible quality. Run do not walk away from this chair!

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Apr 9, 2025
BB
4 out of 5 stars review

Verified Purchase

Office Chair

not bad for the $$ but wish the seat had more padding.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We will take in your suggestion for more padding into consideration. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 20, 2024
Rusty Cole Realtor
5 out of 5 stars review

Verified Purchase

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Perferct chair for an office setting

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your positive review of the Serta Mid-Back Office Chair, Rusty. We're glad to hear that it's the perfect chair for your office setting. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you again for your feedback!

Sep 13, 2024
Oldcoastie
5 out of 5 stars review

Verified Purchase

Very good chair

This chair is perfect for my computer room in my Home.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.