Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.4 out of 5 stars

stars1,101 ratings450 reviews

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Showing 171-180 of 450 reviews

Dec 20, 2024

Kandace

1 out of 5 stars review

Chair didn't hold up for me

I usually don't leave reviews, but some may need to be informed BEFORE buying this chair. IF you use this chair 8+ hours per day, don't expect it to last past 6 months. Upholstery coming off, chair leans to the left AND leans forward (almost feel like you're going to slide out of the front of the chair). There is NO way to adjust. It went to crap 6 months after purchase. Worst office chair I've EVER wasted my money on.....

Helpful?

reply from True Customer Service

We’re sorry to hear about your experience with the chair. We always strive to offer quality products, and we truly appreciate your feedback. If you'd like to discuss potential solutions, please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We’d be happy to assist you and see how we can make things right. Thank you for sharing your thoughts.

Sep 9, 2024

AW10101010

1 out of 5 stars review

Run away from this chair!

I've had this chair for about two years now. In the first year the fake leather cracked around the armrests and I returned it for another one. The second chair did hte exact same thing in the first year of owning that chair and I could not get Sam's Club to take it back. I'm now on year 2 of this same chair and the base seating area is also having the same issue. I cannot for the life of me figure out why there are so many positive reviews. These chairs should be banned as e-waste because they do not last very long and have to go to the landfill. Terrible, terrible, terrible quality. Run do not walk away from this chair!

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Nov 18, 2024

AngelMC

1 out of 5 stars review

Stitching on seat came apart

I purchased two of these chairs for each of my daughters this school year, as they are virtual students. The stitching on the seats have come apart after only 3 months of daily use, even with the use of seat covers (which were installed the day we assembled them). Their ages are 9 and 11, both are under 100 pounds. There is absolutely no excuse for the quality of these chairs to be this poor. I would not recommend these chairs.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chairs are having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Mar 15, 2025

edriejk

5 out of 5 stars review

Verified Purchase

Comfortable and affordable

This chair is more comfortable than my last one which had suddenly collapsed, for 3 reasons: it is more cushiony, the back extends up far enough to be a headrest, and the seat length is adequate (unlike my last chair, which had an adjustable seat that always wound up with the shortest seat position, no matter how many times I extended it). And the price was good. I just got it, so I can't say how long it will last, but if it lasts as long as my last one, I'd buy it again.

Helpful?

reply from True Customer Service

Thank you for your feedback about our Serta Mid-Back Office Chair. Our goal is to provide a quality product and an excellent experience, so it is amazing to hear that your chair has been a complete upgrade form your last one in terms of comfort and support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 20, 2024

Cindy Louhoo

5 out of 5 stars review

Verified Purchase

comfy office chair

Nice chair for the price.Very comfy too!!

Helpful?

reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled that you found our product to be of good quality at a reasonable price. If you have any future needs, please contact us at 800-379-9773 or service@trueinnovations.com.

Apr 9, 2025

4 out of 5 stars review

Verified Purchase

Office Chair

not bad for the $$ but wish the seat had more padding.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We will take in your suggestion for more padding into consideration. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 20, 2024

Rusty Cole Realtor

5 out of 5 stars review

Verified Purchase

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Perferct chair for an office setting

Helpful?

reply from True Customer Service

Thank you for your positive review of the Serta Mid-Back Office Chair, Rusty. We're glad to hear that it's the perfect chair for your office setting. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you again for your feedback!

Oct 4, 2024

Laura Castillo

5 out of 5 stars review

Verified Purchase

Easy to put together

Looks great , it's sturdy , comfortable and was very easy to put together

Helpful?

reply from True Customer Service

Thank you for taking the time to review your office chair. We are so happy to hear that the chair was easy to assemble and it is a good fit for your needs. We appreciate your positive feedback and are here if you need assistance. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com.

Sep 8, 2024

Jack

3 out of 5 stars review

Verified Purchase

Sit down

Its not worth more than i paid

Helpful?

reply from True Customer Service

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Nov 22, 2024

Brenda

5 out of 5 stars review

Verified Purchase

Love it

easy to put together and is very nice

Helpful?

reply from True Customer Service

Thank you for your review! We're glad to hear that assembly was a breeze and that you’re happy with the chair. If you have any questions or need assistance in the future, don’t hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We appreciate your feedback!