Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

Member photos

  • +51 images
Sort by |
Showing 171-180 of 590 reviews
Jun 25, 2024
lm
3 out of 5 stars review

Great at first, 6 mo later, not so good

Great at first, 6 mo later, not so good. Arms are made with this thin fake leather that has split with time. So when I put my arms on the rest, it's is sharp/scratchy, not comfortable and distracting. Actual seat is still firm and comfortable. The chair itself wobbles a bit but didn't when I first got it.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience of Serta Mid- Back Office Chair. We are sorry to hear that your arm rests are not holding up as expected. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement to be sent to you. We look forward to getting your chair in great condition.

Jun 9, 2025
Sams cluber
2 out of 5 stars review

Solid chair, cheap material

It is good ... for about a year ... then the warranty is over. The only problem is the material is really cheap. It has good solid construction otherwise. The cost of replacing the arms (about $30 with shipping) and seat (about $35 with shipping) is almost what a new chair costs. If I had it to do over, I think I would select a different chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are sorry to hear about the condition of your chair and that it is not the best fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 31, 2024
paintednightsky
1 out of 5 stars review

Stitching split in 4 months

And the return policy is only 90 days. I am by no means overweight and have never had a chair before where the seam just split open on the chair pad like this.in my life. Usually I only need to replace when they look worn down. Must be poor reinforcement stitching. The foam was all the way out and it just clear popped open wide.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Mar 15, 2025
edriejk
5 out of 5 stars review

Verified Purchase

Comfortable and affordable

This chair is more comfortable than my last one which had suddenly collapsed, for 3 reasons: it is more cushiony, the back extends up far enough to be a headrest, and the seat length is adequate (unlike my last chair, which had an adjustable seat that always wound up with the shortest seat position, no matter how many times I extended it). And the price was good. I just got it, so I can't say how long it will last, but if it lasts as long as my last one, I'd buy it again.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback about our Serta Mid-Back Office Chair. Our goal is to provide a quality product and an excellent experience, so it is amazing to hear that your chair has been a complete upgrade form your last one in terms of comfort and support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 18, 2024
AngelMC
1 out of 5 stars review

Stitching on seat came apart

I purchased two of these chairs for each of my daughters this school year, as they are virtual students. The stitching on the seats have come apart after only 3 months of daily use, even with the use of seat covers (which were installed the day we assembled them). Their ages are 9 and 11, both are under 100 pounds. There is absolutely no excuse for the quality of these chairs to be this poor. I would not recommend these chairs.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chairs are having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jun 5, 2025
Ana
5 out of 5 stars review

Verified Purchase

Nice chair

Nice and comfortable

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that your chair is very comfortable for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 9, 2024
AW10101010
1 out of 5 stars review

Run away from this chair!

I've had this chair for about two years now. In the first year the fake leather cracked around the armrests and I returned it for another one. The second chair did hte exact same thing in the first year of owning that chair and I could not get Sam's Club to take it back. I'm now on year 2 of this same chair and the base seating area is also having the same issue. I cannot for the life of me figure out why there are so many positive reviews. These chairs should be banned as e-waste because they do not last very long and have to go to the landfill. Terrible, terrible, terrible quality. Run do not walk away from this chair!

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Dec 7, 2025
Christine
2 out of 5 stars review

Uncomfortable

I am returning this chair. The seat is too short and this is coming from someone that is short! I can only imagine how uncomfortable it would be for a taller person. It doesn't reach the back of my knees and my legs go numb. The seat back isn't very friendly either. My old chair is more comfortable that this one I have a tendency to lean forward on my chair and this chair seems to tilt with me. Maybe because the seat isn't long enough? IDK. I used it for all of twenty minutes and then brought my old chair back into the office. I gave it two stars because it did go together easily. Beyond that, it is uncomfortable in the seat and back areas of the chair. I also have a shoulder injury and I couldn't adjust the chair while I was sitting on it, the lever was to far back to comfortably reach. Of course, that is most likely due to my injury so you may not experience the same issue.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your insights. If you need additional service on a chair we manufacture, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 27, 2026
CANDACE
4 out of 5 stars review

This is a well made quality chair. BUT put together it’s huge. The arms which are integral to its stability make it near impossible to push under a table or desk. If it’s lowered completely it will partially fit. The big problem for me is the pitch of the seat. It angles down in front which makes me constantly scooting back in. Problem could just be me. I’m a 5’ 4” senior woman weighing 175 with short legs. The seat itself is just way too wide. Another problem for me is the seat gets too warm. I’ve been using a ventilated car seat thin cushion which helps. BUT it is a very nice chair; no complaint on the quality. I’m going to return; just way too big.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the dimensions of the chair. We are very sorry to hear that this chair was a not a good fit for you but are glad that you appreciated the quality, nonetheless. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 30, 2024
Serta Office Chair
2 out of 5 stars review

Quality seems great but lifespan is 18 months

I work from home 40+ hours a week and I am a fit but 6ft tall, 230lbs. Chair was great for the first 18 months. Then the arm broke off entirely and the seat stiching tore so much the padding came out. This happened both the same week. My previous chair lasted almost 8 years not less than 2. The quality seemed great at first but I am not confident this isn't just an overall long term quality issue.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.