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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 161-170 of 590 reviews
Jun 16, 2026
James T
5 out of 5 stars review

Studying KJV Bible for Sermon

The Serta Professional Office Chair is so comfortable and supportive! I spend a lot of time studying different topics in the KJV Bible weekly and now I study in comfort!

Review from Living Style Group
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May 26, 2026
Vicki H
5 out of 5 stars review

New Office Chair

I bought this chair due to starting to work from home! I put it together and sat in it and instantly fell in love with it! I would recommend this chair!

Review from Living Style Group
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Jun 3, 2026
William C
5 out of 5 stars review

Comfortable

Chair is comfortable, but since it is "bonded leather" we will see how long it lasts before the "leather" peels away from the fabric and makes a mess.

Review from Living Style Group
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Jun 17, 2026
Alex B
4 out of 5 stars review

Easy to assemble, comfortable

I’m YouTube handy at best and I was able to assemble in under 30 minutes. 6’1 250LBS and I fit comfortably in the chair. Could use a headrest. At my height my shoulders sit flush with the top of the chair

Review from Living Style Group
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Dec 6, 2025
anonymous
4 out of 5 stars review

not as nice as it used to be

I have bought over 15 of these in the last few years. In this updated version they cheapened it up with much less padding and memory foam. Same look but not as nice. It costs a little more and you get a lesser chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts on your chair. We value your opinion and are reviewing your statements. We are sorry to hear that you feel this way. If you need additional service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 2, 2025
Kristen01
1 out of 5 stars review

Cheap material that splits and frays very fast

I bought two of these chairs and they lasted less than a year of work-from-home use before the cushions completely fell apart. And the only resolution was for me to basically pay the cost of a new cushion which was about half of the total cost of the chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your feedback, and we're sorry to hear about the issues you've experienced with the cushions. We understand how disappointing this can be, and we want to make it right. Please email ServiceEscalations@trueinnovations.com so our management team can review your case and assist you further. Be sure to reference your posted review in your email, and we’ll do our best to find a resolution for you. Thank you for your patience!

Dec 7, 2025
anonymous
2 out of 5 stars review

Not perfect

Well, the padding on the chair is great. the seat, the back and the arm rests are very comfortable. BUT - the seat front leans forward way too much . I'm probably going to keep it but see if I can somehow adjust it a bit. And it comes with a pretty bad smell that hopefully will go away.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the chair feeling like it is leaning forward. Please do not hesitate to reach out for support as we can assist with issues like this. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 14, 2025
Veast
2 out of 5 stars review

Fabric is terrible!

The chair is very comfortable, but like most of the other reviews, the material is falling apart on the chair after just a couple months' of use in an office setting. Most of the chair's material is solid, but some of the decorative material is not even as thick as a piece of paper and is quickly getting torn apart.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like a chance to assist. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 15, 2025
edriejk
5 out of 5 stars review

Verified Purchase

Comfortable and affordable

This chair is more comfortable than my last one which had suddenly collapsed, for 3 reasons: it is more cushiony, the back extends up far enough to be a headrest, and the seat length is adequate (unlike my last chair, which had an adjustable seat that always wound up with the shortest seat position, no matter how many times I extended it). And the price was good. I just got it, so I can't say how long it will last, but if it lasts as long as my last one, I'd buy it again.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback about our Serta Mid-Back Office Chair. Our goal is to provide a quality product and an excellent experience, so it is amazing to hear that your chair has been a complete upgrade form your last one in terms of comfort and support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 7, 2025
Christine
2 out of 5 stars review

Uncomfortable

I am returning this chair. The seat is too short and this is coming from someone that is short! I can only imagine how uncomfortable it would be for a taller person. It doesn't reach the back of my knees and my legs go numb. The seat back isn't very friendly either. My old chair is more comfortable that this one I have a tendency to lean forward on my chair and this chair seems to tilt with me. Maybe because the seat isn't long enough? IDK. I used it for all of twenty minutes and then brought my old chair back into the office. I gave it two stars because it did go together easily. Beyond that, it is uncomfortable in the seat and back areas of the chair. I also have a shoulder injury and I couldn't adjust the chair while I was sitting on it, the lever was to far back to comfortably reach. Of course, that is most likely due to my injury so you may not experience the same issue.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your insights. If you need additional service on a chair we manufacture, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.