Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.4 out of 5 stars

stars1,101 ratings450 reviews

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Showing 161-170 of 450 reviews

Mar 15, 2025

edriejk

5 out of 5 stars review

Verified Purchase

Comfortable and affordable

This chair is more comfortable than my last one which had suddenly collapsed, for 3 reasons: it is more cushiony, the back extends up far enough to be a headrest, and the seat length is adequate (unlike my last chair, which had an adjustable seat that always wound up with the shortest seat position, no matter how many times I extended it). And the price was good. I just got it, so I can't say how long it will last, but if it lasts as long as my last one, I'd buy it again.

Helpful?

reply from True Customer Service

Thank you for your feedback about our Serta Mid-Back Office Chair. Our goal is to provide a quality product and an excellent experience, so it is amazing to hear that your chair has been a complete upgrade form your last one in terms of comfort and support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 2, 2025

Kristen01

1 out of 5 stars review

Cheap material that splits and frays very fast

I bought two of these chairs and they lasted less than a year of work-from-home use before the cushions completely fell apart. And the only resolution was for me to basically pay the cost of a new cushion which was about half of the total cost of the chair.

Helpful?

reply from True Customer Service

Thank you for sharing your feedback, and we're sorry to hear about the issues you've experienced with the cushions. We understand how disappointing this can be, and we want to make it right. Please email ServiceEscalations@trueinnovations.com so our management team can review your case and assist you further. Be sure to reference your posted review in your email, and we’ll do our best to find a resolution for you. Thank you for your patience!

May 20, 2024

Kim66

1 out of 5 stars review

Uncomfortable

Bought this chair yesterday and it is very uncomfortable. If you have long legs, this chair I do not recommend. The depth of the seat is too short. So when you seat your legs are only half on the seat of the chair. No tilt either. I went back to my old chair. Very disappointed

Helpful?

reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Nov 21, 2025

fried003

5 out of 5 stars review

solid chair @ good value

This is a fine chair for the cost. It's comfortable and supportive. The up/down mechanism works fine to set your best seat height. And very important for me -- it was easy to assemble using only one tool which was included. Unless you need something fancy, this chair is sturdy %26 functional.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that the value and quality of your chair match what you were expecting. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 16, 2024

Christine

5 out of 5 stars review

Verified Purchase

Comfort

Very comfortable

Helpful?

reply from True Customer Service

Thank you for your 5 star review of the Serta Mid-Back Office Chair. We're thrilled to hear that the chair meets your expectations in terms of comfort and support. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you again for your feedback, we appreciate your business!

Aug 30, 2024

Serta Office Chair

2 out of 5 stars review

Quality seems great but lifespan is 18 months

I work from home 40+ hours a week and I am a fit but 6ft tall, 230lbs. Chair was great for the first 18 months. Then the arm broke off entirely and the seat stiching tore so much the padding came out. This happened both the same week. My previous chair lasted almost 8 years not less than 2. The quality seemed great at first but I am not confident this isn't just an overall long term quality issue.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Apr 13, 2025

ashley

1 out of 5 stars review

They cut corners at your expense

Dont waste your money. They cut corners. this chair used to be better, for the same price. They chopped out here and there to save money. The bottom portion is so short, that half your legs feel like they are dangling off, almost like your sliding off. Why couldnt they have made the bottom part 4-8 inches longer for a more comfortable seat. Thats my main issue with the chair. I will be returning this asap. I would have spent more on the chair if they had just left the bottom part alone or made it longer. I used to buy these all the time and I dont remember this issue, ever. Literally half my leg is hanging off the edge, slanted down so its not comfortable to sit in.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We value your opinion and are reviewing your suggestions. We are sorry to hear that this chair didn't work out for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 9, 2025

Jillian

2 out of 5 stars review

Rips too easily

Chair is pretty comfortable but like other reviewers the quality is incredibly substandard. I've had the chair since September and a few weeks ago I noticed that it was coming apart at the seam of the top of the seat cushion. I wanted this chair to last so from the day I purchased it I have kept a rotating cover over the chair. I've used a blanket or a sheet every day to cover the chair. I was shocked to see that despite the care I've taken the chair is already falling apart.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We have a customer support team that would be more than happy to assist in this matter as we are very sorry the chair has not met your expectations. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 8, 2025

CHun

2 out of 5 stars review

Okay, but padded arm covering cracking after 6 mth

I bought this six months ago and it is a nice and comfortable chair. Unfortunately, after six months of light to moderate use, the material on the padded arms is already cracking. I assume it will continue to do so and will become too unsightly to keep before too long - because of that, I am thinking I will be returning it.

Helpful?

reply from True Customer Service

Thank you for your feedback, and we’re glad to hear you found the chair comfortable. We’re sorry to hear about the issue with the padded arms, and we understand your concern. This is certainly not the experience we want for our customers, and we appreciate you bringing it to our attention. Please contact our support team so we can assist you with your purchase. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 9, 2025

4 out of 5 stars review

Verified Purchase

Office Chair

not bad for the $$ but wish the seat had more padding.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We will take in your suggestion for more padding into consideration. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.