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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.6 out of 5 stars
stars
2,549 ratings1,008 reviews
  1. 5 stars75% (1,915)
  2. 4 stars16% (396)
  3. 3 stars4% (105)
  4. 2 stars2% (52)
  5. 1 star3% (81)

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Showing 151-160 of 1,008 reviews
Jun 10, 2025
Reviewer name: Lynette
1 out of 5 stars
1 out of 5 stars review

Doesn't last forever

Purchased this chair 2 years ago and the seam is starting to ravel. I am a normal sized person and the chair is used maybe 4 hours a day 3-4 days a week.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are also very sorry to hear about the condition of your chair and would like to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 26, 2024
Reviewer name: Linda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome Chair

Perfect chair for my husband. He is a tall man and 230 lbs. He said that is the most comfortable chair he has had in years.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Sep 19, 2024
Reviewer name: Office worker
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfy on the backside

This chair has nice padding and good lumbar support. You can get a days worth of office work done if you want.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Jul 12, 2025
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

good value

comfortable and durable. The gas lift cylinder is the failure point. I buy about one every two years. Still a good value

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you have gotten so much use out of your chair. We are sorry to hear about the gas lift, but we can always help with any issues you might be having. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 22, 2025
Reviewer name: Dee
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Would definitely buy again.

Easy to assemble, roomy seat, comfortable when sitting for longer periods of time. Good construction and glides easily on hard surfaces.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very pleased to hear how much you love your chair and the roominess of the seat. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 21, 2024
Reviewer name: Kathy S
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Doesn't easily adjust

Can't get the seat part to sit level. It keeps going forward at a slant and also leans to the left.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

We’re sorry to hear you're having trouble with the seat positioning. It sounds like there may be an issue with the assembly or a possible part malfunction. Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further and help resolve the issue. We want to ensure you have the best experience with your chair.

Feb 20, 2025
Reviewer name: BigKev
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable and inexpensive!

I bought this office chair for when working at home. I loved it so much, I went back and bought another one for me to bring to work even though they obviously supply one. This one is like a kings throne!

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review and share your opinions. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you love the chair's comfort enough to purchase another one. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday

Feb 1, 2024
Reviewer name: awerk
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good Chair

I've purchased this chair for employees in our office many times. Everyone says it is comfortable. I haven't had to purchase replacements yet, so I'd say it holds up well. It's a great price and easy to put together.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please don't hesitate to contact us if you ever need assistance by calling us at 800-379-9773 or emailing service@trueinnovations.com.

Aug 17, 2024
Reviewer name: Jay
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfy Chair

easy online shopping, the app wasn't working but I was helped at pick up. Product was easy to put together but there was a small defect in the back of the chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement part to get your chair in great condition.

Jan 19, 2024
Reviewer name: Danielle Sumpman
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing chair, very happy with this purchase

This chair is great! We use it for our desk and also when we game & it helps our backs so much!! We are so happy with this purchase and are considering buying a second chair

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

We greatly appreciate your positive feedback regarding Serta's Office Chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted to have been able to contribute to your comfort while you game. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please reach out to our service team at service@trueinnovations.com or 800-379-9773 if you need assistance with your chair. We appreciate your purchase, thank you for being a valued customer.