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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.5 out of 5 stars
stars
1,473 ratings582 reviews
  1. 5 stars75% (1,100)
  2. 4 stars13% (195)
  3. 3 stars5% (67)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 141-150 of 582 reviews
Feb 1, 2024
awerk
5 out of 5 stars review

Verified Purchase

Good Chair

I've purchased this chair for employees in our office many times. Everyone says it is comfortable. I haven't had to purchase replacements yet, so I'd say it holds up well. It's a great price and easy to put together.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please don't hesitate to contact us if you ever need assistance by calling us at 800-379-9773 or emailing service@trueinnovations.com.

Jan 19, 2024
Danielle Sumpman
5 out of 5 stars review

Verified Purchase

Amazing chair, very happy with this purchase

This chair is great! We use it for our desk and also when we game & it helps our backs so much!! We are so happy with this purchase and are considering buying a second chair

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

We greatly appreciate your positive feedback regarding Serta's Office Chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted to have been able to contribute to your comfort while you game. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please reach out to our service team at service@trueinnovations.com or 800-379-9773 if you need assistance with your chair. We appreciate your purchase, thank you for being a valued customer.

Jul 17, 2026
Ashton B
5 out of 5 stars review

Just bought it

Just bought this chair. So far, easy to put together, works nice, comfortable. It also goes low to the floor which is nice if you are a little shorter. But just bought it, so don't really know how it will be in weeks, months, or years.

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Jul 16, 2026
Gary A
5 out of 5 stars review

Easy Setup and Very Comfortable

This was very easy to put together with the included tools. It's only been a few days, but it's much more comfortable than the chair this one replaced.

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Jul 7, 2026
Jerome F
5 out of 5 stars review

Office Chair

This office chair is what I needed to replace my old desk chair with excellent comfort. The style is very good with soft cushions for my back area. Great product I highly recommend and it was easy to assemble.

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Feb 29, 2024
Sace
4 out of 5 stars review

Verified Purchase

Good chair

Quality material is why I rated it at 4. Would have been higher, but the chair sits a little forward. Get what you pay for version, there aren’t any levers to adjust it. All in all, good chair. Would buy again.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your review of Serta Mid-Back Office Chair, Sace. We are sorry to hear that the chair sits at an uncomfortable angle. Please feel free to contact our customer service department at 800-379-9773 or service@trueinnovations.com if you think you may need replacement parts to adjust the angle of the chair.

May 17, 2026
130Mech
2 out of 5 stars review

Needed to have better designs or quality control

The quality on this chair is rather cheap. Assembly instructions were clear and didn't have any issues while assembling, probably one of the few positive things of this chair. Anyways, I've had it for about 2 months, and already it is squeaking, makes noises, and one of the armrests are loose, although I'm not sure why or how as I'm well under the weight limit. I've had it on a plastic mat, so it hasn't been exposed to any uneven weight distribution. Really disappointing overall. If you're looking to spend time in this chair, I'd pass, as you get what you pay for. If you need a cheap chair to simply look at to fill a room, then you can't go wrong. BUT if you want to actually use it to do office work, look elsewhere.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing regarding the noise issue and arm height. We have a customer support team that can help if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 15, 2026
Gary
1 out of 5 stars review

Comfortable if it holds up

I purchased two of these. In the store as well as the first few weeks they were good chairs. The first chair that I started having problems with was the one I gave to my daughter. At about 6 weeks after the purchase the seat just exploded. The leather started splitting, and within a couple days it was unusable. I returned the chair, and that one did the some thing. Her usage of this chair was four to five days a week up to 12 hours a day. The chair I purchased for myself just took longer because my usage was less. It started spliting and I made patches of the leather. Today is the day I will purchase a new chair, but not leather. The leather on these chairs is bonded leather. My suggestion is avoid any furniture from Serta with bonded leather.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the materials. We are sorry to hear about the conditions of your chairs and are here to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 20, 2026
Liz
1 out of 5 stars review

Not it

It was a great chair to start off but does not hold off after a year. I work from home so i use this daily during the weekdays. Fell apart within a year. The cushion is destroyed and the spring came out. I cover it with a blanket to get more use out of it. Sams please offer an ergonomic chair that will last.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushion. We are very sorry to hear about the condition of your chair and have a customer support team that can assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 25, 2025
Lex
4 out of 5 stars review

Verified Purchase

Office chair

It’s great for the price

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are happy that this chair met your expectations. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.