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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.5 out of 5 stars
stars
1,473 ratings582 reviews
  1. 5 stars75% (1,100)
  2. 4 stars13% (195)
  3. 3 stars5% (67)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 131-140 of 582 reviews
Jul 10, 2026
Brooke M
4 out of 5 stars review

Just purchased hopeful

I had to take the arms off and the bottom plate off because I had them backward the first time. One of the screws stripped out but I was able to secure it for now.

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Jul 12, 2026
Aric W
5 out of 5 stars review

Great chair! Very comfortable!

Sturdy chair! Very comfortable! Great support in the seat! I use mine for hour long meditations to sit upright! Part of the reason I got it, my old chair would start making me sore after about 30 minutes! This one is great!

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Jul 16, 2026
Tri B
4 out of 5 stars review

Easy to assemble, good looking chair.

Good quality chair, has decent functionality and the style is good. Straightforward assembly. Will have to use a bit longer to make a decision on the comfort and durability, but at the moment it seems pretty good.

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Jun 24, 2026
Joseph P
5 out of 5 stars review

Love the Chair!

I bought this chair last year for my home office. My business partner needed to barrow it, so I let him use it. He liked it so much I just bought another one for my home office. Great chair for the price.

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Jan 12, 2024
MattF
5 out of 5 stars review

Verified Purchase

Nice chair

Great price for a comfortable office chair. The materials seem to be high quality. Assembly was easy enough with the supplied hardware and tools. The padding is very comfortable with good support.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Jul 6, 2026
Alexia T
5 out of 5 stars review

Great affordable option

This chair is a great option for someone with a lower office chair budget. I'm a little over the weight max, and I still sit comfortably in the chair.

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Jan 13, 2025
kitkat
2 out of 5 stars review

Verified Purchase

spend more for the quality

cheap quality for the money. I sit on the 4 bolts from the bottom of seat, not enough padding. One pad on the armrest is deformed but they still sold it.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

We appreciate you taking the time to share your experience with the chair. We’re sorry to hear that the quality didn’t meet your expectations and that you’re experiencing issues with the padding and armrest. Your feedback is valuable to us as we strive to improve the quality of our products.Our customer service team would like to assist you further to address these concerns. Please reach out to us at 800-379-9773 or service@trueinnovations.com. Be sure to reference your posted review when contacting us so we can provide the best support possible. Thank you for bringing this to our attention.

Jul 4, 2026
Prabha S
4 out of 5 stars review

Chair

The box was very hard to open Also the instructions for fixing the back is to the seat is not correct If you lay down the back on the seat the bottom hole doesn't align

Review from Living Style Group
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Jun 30, 2026
Roseann G
5 out of 5 stars review

Wonderful!!!

It is very hard to find my body a chair that actually fits my needs but Serta has done it!!! I don't think I will ever buy another chair but this one.

Review from Living Style Group
Helpful?2VORESHV2JMC13599671235
Aug 17, 2024
Jay
4 out of 5 stars review

Verified Purchase

Comfy Chair

easy online shopping, the app wasn't working but I was helped at pick up. Product was easy to put together but there was a small defect in the back of the chair.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement part to get your chair in great condition.