The touch pad is hard to "wake up." I have to cover the whole of the touch pad with the palm of my hand to get it to light up. Other than that, it is as I expected.

Have not used as of yet the battery cover was missing and the company had to send that part and it just arrived today. So so far it looks great. Also found out that u can not use Duracell batteries

Safe is a good size and works perfectly for our needs. The tray is great for holding smaller items, and the interior light is extremely handy and a great feature.

Seems like we have to enter the code a couple of times before we finally enter the code, hear a loud click, and then turn the knob. Seems to consistently work the third time. Might return, not sure yet.

This is not my first safe from this company. We chose this safe for it’s fire protection and secutoty. We are ver pleased with it’s ease of operation.

First one I had the touchpad stopped working. Tech support was not able to get it working so had to forcefully open destroying the safe. They sent me a new one so we’ll see how this lasts. Next time I would probably go with a manual combo safe

Secure but my keypad isn’t working! When I touch on right side or anywhere on keypad, it won’t wake up even though I installed brand new alkaline Batteries :(

Purchased the product (model sfw123ftc) from Sam's Club and the electronic keypad failed to respond. Called customer service to trouble shoot and was advised to get the freshest brand name battery (eg. Duracell, Energizer). Still not working sending back for refund.

I have had this safe for about a month now. I want to like the safe. It is heavy, and it has an alarm that will sound if the safe is moved, or if the wrong codes are entered too many times. It also has an interior light. But, I don't like that there is no way to get into the safe if the electronic touch keypad does not work. Also, the keypad takes quite a bit of pressure to make it light up. Sometimes I have to touch it several times to make it light up. I keep a pistol in the safe, which I want to be able to reach quickly if I need it. Having to touch the keypad more than once takes time. The keypad is plastic, and will easily melt if near the heat of a fire. Thus making entry into the safe impossible without smashing it open. I don't know why Sentry Safe did not offer the key option with this safe. They do in the larger model of this safe. Also the safe has only a one year warranty. The First Alert 1.3 cu. safe has a five year warranty. I will be returning this safe for the First Alert, which does have the key backup. tmh411.

This item had more features then I could ask for at a price that's great. A light even comes on when you open the door. I thought I would have to bolt it to the floor but it has an alarm that will go off for up to 99 mins!! So if the code is put in wrong or someone try's to lift even one side of it. It yells for 99 mins I can't see anyone trying to carry this big huge safe from my house with that racked going on or driving away with it. Ppl in other cars can hear it! Very pleased!!