i've had this refrigerator for less than a year and am on my 2nd service call for the same issue- the refrigerator is freezing my food with the temperature set to 37 deg f. the 1st time, the technician could not locate a problem with the diagnostic tools, so he just replaced the computer. he also suggested i get a surge protector for the fridge in case a power surge may have caused the issue. i did. it worked for a couple of months, and now the same thing is happening again. after reading reviews, this is an ongoing issue for multiple customers and samsung is not fixing the issue. i called the customer service line and found that the warranty is a repair warranty only.

[This review was collected as part of a promotion.] I have owned Samsung electronics for over 20 years however this is my first appliance. I received my refrigerator as a gift from my son and simply love it! The sleek new look of this side by side had me at hello...and with its features, price, capacity, along with the Samsung reputation, I knew I couldn’t go wrong! Thank you Samsung for your second-to-none innovations!

it cools fine, has good storage space. very energy efficient. love having recessed door handles. but the ice and water dispenser is the pits. it takes forever to dispense a glass of ice. there is about a three second delay before the first ice cube comes out. it takes about 15 seconds to fill a tervis cup with ice, and another 15 seconds to finish filling with water. many times, after you let off the ice dispenser lever, it spits out one to three more ice cubes. but the biggest complaint is that there is no light on the dispenser area. even with the kitchen light on, it's very hard to see how much ice or water is in the glass. never again will i buy a fridge with no lighted dispensing area.

[This review was collected as part of a promotion.] Would give 0 stars, if possible. Buyer beware: Fridge has a flaw that if you loose power, once power is restored, the fridge may or may not power back on. Recently I lost power while away on vacation (outage was only for roughly 20 minutes). I came back home to a fridge and all of its contents lost as the fridge never turned back on. I contacted Samsung support, a tech come out to the house and explained to me this is the normal operation of the fridge. If the power doesn’t come back on after a power outage, there’s a process to restore the fridge which involves unplugging the fridge from the power outlet…. There needs to be some sort of remedy to the issue, my fridge is still under warranty, however I’m now outside the window to return the product to the store it was purchased from.

[This review was collected as part of a promotion.] Oh my goodness! What a marvelous new appliance. This thing is huge and so spacious inside. I can buy a month's worth of food to put in here. We are so happy to have a beautiful new appliance that combines beauty with outstanding performance. Included with all the storage space, is all the many shelves and compartments Samsung included to allow separation of items. Now our food can be sorted and stored more efficiently and properly. The stainless steel and finger print resistance is such a great option. And don't let me forget the water and ice dispenser. These two features we did not have before and its so convenient to have ice and water so convenient. Thank you Samsung. We highly recommend.

[This review was collected as part of a promotion.] I have not had a side by side refrigerator in ages and i was very skeptical to switch from a four door to a two door. Interestingly, i was pleasantly surprised. The interior has super smooth glass shelves that allow them to be fully utilized for stacking items. The door shelves are very sturdy and allow for a great assortment of items to be stored there. Large bottles of juice and even smaller condiments fit nicely. The freezer section was where i was most pleased, the shelving is very strong and sturdy. I was able to pack in all my meats and frozen vegetables each in their own section. Spacing is wonderful. The exterior of the fridge has a beautiful smooth finish. It is easy to clean and most importantly keep clean! The handle to open the doors is the best part! There are no handles. There are cutouts in the frame of the door which allow your hand to easily open and close them. I would highly recommend this refrigerator for its design, spacing, finish and well thought out capacity. I am actually a little sad at not getting it sooner. One more interesting point is it seals in the temperature of the inside and does not allow for temperature decrease which keeps items fresh for longer.

the first criteria i had was storage capacity, followed closely by price. storage capacity is huge, with the perfect balance of square footage between the fridge & freezer. side-beside refrigerators are no longer so popular, but are a far more efficient use of space, especially in the freezer vs the pull-out drawer type, which waste a ton of space accommodating sliding drawers etc. samsung's stainless steel finish has a richness & depth to it that no other brand comes close to, & this combined with this appliances design aesthetic made it a simple choice for me. pro's huge capacity simple, elegant design door mounted ice maker deep freeze setting -8°f excellent interior lighting cold air circulation con's needs 1 more shelf in fridge no lighting over ice/water dispenser

ice maker is horrible. it makes very little ice. its so bad i finally bought a separate ice maker. i miss having a light by the controls for the water and ice as you can not see the buttons in the evening. there is not enough light in side the fridge itself. one thing i missed prior to purchasing is there is no cold cut drawer on the higher levels.

[This review was collected as part of a promotion.] The Samsung Refrigerator 27.4 cu. ft. Large Capacity Side-by-Side Refrigerator in Black Stainless Steel (RS27T5200SG/AA) is a life changer for our family. It’s huge and looks beautiful. It makes our kitchen look expensive and gives it the luxury look. Double doors with water and ice dispenser allows us to always have ice and water on the go. It’s roomy, great for organization of produce inside. The freezer is also roomy and perfect for our storage for the month. It’s finger print resistant with the kids touching it consistently. Easy to wipe. The temperature setting is on the inside which makes it easier rather than the top of the fridge. It’s digital setting, easy to work with when trying to change. The lights are strong and bright perfect for night time browsing. Our kitchen is small and it actually fit perfectly in after taking the doors off and putting them back on with no problem. The people who deliver it can also bring it in and set it up for you. Due to the pandemic we thought it’s safer if we just bring it in instead to keep everyone safe. I would highly recommend Samsung Refrigerator to anyone because the quality of the product is amazing. I don’t think I see myself buying any other brand because I trust Samsung and their products!

[This review was collected as part of a promotion.] I had my last Samsumg side-by-side fridge for a decade before I got this new one, and it's wild how much better the fridge design is now! The water dispenser area is now big enough to fit our sports bottles, and we now have ice AND water from the same dispenser! Plus, with the ice now in the door, there is waaay more space in the freezer. Actually, this fridge DOES feel roomier, and all in the same amount of space our old fridge took up. I am so satisfied! Looking forward to this next decade with my new Samsung fridge. :)