Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos
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I maker is a piece of crap
I have had my Samsung refrigerator 14 months. I hate , it I have had on going problems where my ice machine. Ice machine has broke down 2 times and barely put out I now. The fan went out and had to get repaired also. I just gave my GE away I have had for 14 years and not one problem my ice machine has worked for 14. Now I have Samsung and no ice. Save your self the headache!
Valerie, we know the importance of having a properly working icemaker. To improve the icemaker's performance, please look at the link, follow the hyperlinks, and select the issue that best describes your experience with the unit to help improve the icemaker's performance. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#samsung-ice-maker-is-not-making-any-ice Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148551192) to help our team pull up your information when you message us. Have a great day. ^Charles
Great size
[This review was collected as part of a promotion.] This is my dream fridge! French doors. Water/Ice maker! Big. It's very big. Some positives, on the fridge side, are the large door shelves. They can hold 2 gallons each, which helps save room on the shelves for food. It has two large drawers that keep the veggies and fruits nice and crispy. It also stays at a nice cold 37 to keep all the food fresh. I like the door warning tht goes off after it's been open for 2 mins. Helps me keep the kids out. On the freezer side, it has lots of room as well. The drawer helps to keep the loose things together and out of the way. I haven't had any issues with the ice maker/water thing. It keeps us in fresh ice which is nice. Overall, this is a fantastic fridge and great for a family.
Ice
if you have a family and everyine loves ice stay away!!! we are a large family and once 2 or 3 of us get ice everyone else is out of luck. it does not produce a lot of ice and the bucket for the ice is very small. we are always buying bags of ice and leaving them in the freezer. we have had it for mess then 2 years and already had to have samsung come out and fix the ice maker.
Hi Dddd. Thank you for reaching out to us. We apologize for the inconvenience about the ice maker on your refrigerator, which was less than ideal. We are here to help. For the ice maker to operate properly, water pressure of 30 to 120 psi (206 to 827 kPa) is required. If the refrigerator is installed in an area with low water pressure (below 30 psi / 206 kPa), you can install a booster pump to compensate for the low pressure. I shared this link about "Ice Make is not Working," select "Ice Maker is Making some Ice, but not enough, and "Ice Maker makes Small, Cloudy, Dirty, or Clumped Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/. You may also refer to this video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144897240) when you message us to help our team pull up your information. Have a great day. Melardo
Shame on Samsung
I bought this refrigerator thinking it was beautiful! Wishing the first month I dropped a thing of meat and it broke the inside of the freezer then all of the shelves in the refrigerator door broke! These are designed to hold milk. I had condiments in the door. I am so upset with my purchase. I have replaced many of the shelves to the point where I am not buying anymore! I will just get a new refrigerator not a Samsung. I also sale furniture and appliances at a store I will not be recommending Samsung to any of them. I will share my experiences with them.
Your effort in this matter is highly appreciated. Allow us to extend our assistance, Amber1984. We would love to speak to you directly to assess how we can best assist you with your fridge. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146252567, to help our team pull up your information. Have a great day! ^Chrystel
So ROOMY!
[This review was collected as part of a promotion.] Had my new fridge delivered 4 days ago & we are already in love. It is sleek & fingerprint resistant. It is HUGE & holds so much more than my previous fridge. It makes ice quickly and the bin was full in a few hours. The shelves a deep & wipe clean easily. I would have liked some door handles but we are getting used to the hidden ones. I love that I can keep my gallon of milk in the door shelves. It also runs very quietly. We were unsure if was even on at first because its so quiet. Overall, highly recommend.
None
I got this today and will be returning it right back you can not speak to someone that doesn't understand and the service team with Samsung is poor. I had a LG Refrigerator for 10 years and never had any problems with. I will be going back to them. I wouldn't recomme Samsung to anyone.
Hi there, Thank you for your review. We would love to know more details about the refrigerator to know how we can assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1147557193 to help our team pull up your information when you message us. Have a great day. ^Aloe
Worst ice maker ever
this refrigerator makes on tiny ice tray at a time, like an old fashioned ice tray. then that one tray, dumps upside down and that's all you get. if one tray is enough for your family, that might be okay for you, but its a joke in my house. very strange and disappointing!
Hey, Chris. Thanks for bringing your concern to our attention. We want to see your problem with the ice maker resolve. To help with this, try taking a look at the troubleshooting steps in the link below. It goes over tips on how to deal with an ice maker not making enough ice. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001015/
Ice Maker Sucks You Might As Well Burn Your Money
Ice maker never works. It continues to freeze itself and will not dispense properly. Customer service is of no help, will fight tooth and nail to actually send out a technician to troubleshoot and repair their faulty designs. I am not joking when I say you might as well just light your money on fire when it comes to this product.
Hello there, We understand how frustrating dealing with an ice maker that freezes up can be. We are here to help you. Below is a link to help you if the ice maker is frozen. Please choose "Ice maker is frozen over." Kindly click on the embedded word. Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147075509) to help our team pull up your information. Have a great day. ^Camille
Great new features and highly improved icemaker.
[This review was collected as part of a promotion.] I replaced a 13 year old 27 cu ft Samsung refrigerator with this 27.4 cu ft, The updated features of this new unit with ice maker in the door instead of freezer is a huge improvement. The old one had the ice maker inside the freezer and it never properly worked. Ice cubes would not continue to make whole cubes. I replaced the ice maker four times.
Ice maker is awful
We've had this refrigerator for roughly 3 years. The ice maker has been terrible from day one. The ice doesn't come out of the tray which causes leakage inside the freezer which ices up and them jams up the ice maker. We've had to thaw everything out several times and have finally just turned the ice maker off to avoid the ice all over the inside of our freezer. In addition, the ice maker has always been extremely slow. Takes forever to get a cup of ice. Also, there is no light on the outside, so when filling a cup at night, youre doing it blind. Extremely poor design. Would not buy again.
We understand how this experience affected your confidence in Samsung's products. Allow us to assist you, Chelsea. The link below shows you the steps to increase the ice maker's effectiveness. For more details, please select topics 2 and 4 and visit the embedded links. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ For added reference, I have shared the manual with some guidelines for turning off the ice maker. Please read page 36. User manual: https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147485967, to help our team pull up your information. Have a great day! ^Chrystel