Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos
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Bigger than it looks!
[This review was collected as part of a promotion.] I really like how this cooler looks aesthetically. It has good capacity, especially in the freezer section - which is efficiently designed. The cooling works well and the design is overall ergonomic.
Spacious
[This review was collected as part of a promotion.] This product is very spacious and cools great. It has everything we wanted in a refrigerator. The only problem is the ice maker. It makes plenty of ice and works great, but the despenser part is terrible. We noticed the flap that opens to dispense ice doesn't function properly. It seems to be very common for these refrigerators. This is why I gave it a 3. Had it not been for the dispenser flap not functioning properly I'd give it a 5.
"Hi Mscott, we acknowledge the time you took to share your review of your Samsung refrigerator. When ice production is functioning as expected but dispensing varies, a brief check of the dispenser area may be helpful. Making sure the dispenser opening is free of ice, the dispenser lock is turned off, and the dispenser door moves smoothly can help support consistent operation. You can explore the full guide here: Samsung refrigerator ice dispenser https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf (Page 47) Please keep this reference number for your records: 1152300313. Feel free to reach us through the following channels: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Rachel Samsung Care "
Great fridge
[This review was collected as part of a promotion.] I really like my Ssmsung fridge and it holds a lot of food. The issue I keep having is the the either the refrigerator side or freezer side will go out, and come in on its own. Besides that it is a really good fridge and I really like having cold water and ice on hand when I want it.
Hello, We appreciate the review of the refrigerator. If you require further assistance, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG). Thank you. -Angelica
Another Remarkable Samsung Product!
[This review was collected as part of a promotion.] We have a busy household and it can get pretty chaotic at times. I was worried that I may not find a refrigerator that could keep up with us. My new Samsung refrigerator has exceeded my expectations. The door alarm alone has saved my power and grocery bills too many times to count. Not once has my ice cream not been the perfect consistency, now that's magic because of our revolving doors! Easy to maintain, it tells me when to change out our water filter. I couldn't be more pleased with my refrigerator, yet another exceptional product made by Samsung!
Don't buy if you want an ice maker
I've had mine for 3 years, after 2 years the ice maker started to freeze up, sure you can do the deforost mode, worked twice for me, then it started taking longer and longer to start making ice again, like 3 weeks the time before last I deforosted, this time still no ice it's been 6 weeks, good thing I have a garage refrigerator that always makes ice.
Hello Gman! We appreciate you taking the time to leave your feedback I understand that your ice maker is not making ice as it should. I have provided a link to help rectify your concern.<br />(https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-not-making-any-ice)<br />If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:<br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />Please use the following ticket number for your reference: 1143244254<br />Thank you for choosing Samsung. ^Nic
Whats's in a Name?
I love Samsung and have many products made by them so when I needed a larger refrigerator and saw this one, well it had to be good right? Wrong. Nice looking tons of space but the water and ice dispenser is a joke and the even cooling is not good. Samsung service came out and hooked into its brain and said its good thank you good bye! I said I dont care what a cell phone wired ti my unit says I am telling u the problem. He said no, his info says no problem all good thank you and bye.
Hi Joe B, Your firsthand experience with the water, ice, and cooling is just as important as what our diagnostics report, and it’s clear the recent visit did not leave you with confidence or reassurance. That is not the relationship we want to have with you, and we want to help. I’ve shared a Samsung support link below that focuses on cooling performance in refrigerators and freezers. It outlines four scenarios; please select the one that most closely matches what you’re experiencing. The page also includes helpful articles and options to schedule a service visit if you would like another technician to take a look. Cooling issues with the Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ We would also welcome the opportunity to speak with you directly about your water and ice dispenser experience and review what steps may be taken next. You can reach us through any of the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151608204 to help our team pull up your information. Leo
Happy homemaker
[This review was collected as part of a promotion.] So far I am more than happy with our pretty new refrigerator. I especially like the clear shelves, it helps a lot to see what is on a lower shelf. The ice cube container is great, its very easy to take it out to empty, and the ice making is very quiet . Lots of room in both the refrigerator and the freezer. I am a happy purchaser.
good and bad
I bought this fridge about six months ago. So far, it has run quietly and kept temperature fairly well, and it is quite roomy. On the other hand, there are a couple of things I do not like about it. #1. The icemaker: I thought having the icemaker in the door would be a big benefit by giving me more room in the freezer. It did that, but it makes ice so slowly, like 3 hour per cycle, and the ice storage is too small. It can't even keep up with two people, my wife and myself. In addition, the ice often gets caught in the dispenser chute and it makes a big mess when you have to take the storage bin out to clear the chute. #2. No matter how much I adjust the legs, the doors do not close properly.
Hello BigAl! Thank you for taking the time to leave your feedback. I understand that it must be frustrating when your ice maker is making ice slow and the doors to your unit are not closing properly. Below I have provided a link to help rectify your concerns.<br /> Icemaker concerns: (http://www.samsung.com/us/support/troubleshooting/TSG01001012/)<br />Door concerns: Here is some helpful information regarding the door not closing properly.<br />ㆍThere's too much weight in the door.<br /><br />ㆍThe fridge isn't level. If the front of the refrigerator is tilted forward, the doors won't stay closed.<br /><br />ㆍThe refrigerator door hinge is loose and therefore causing the door to not close or shut properly.<br /><br />ㆍCheck whether the door seal is blocked by debris which prevent the door from closing. To clean the door seal, use a soft cloth with warm water.<br /><br />ㆍEnsure that all shelves and drawers are properly pushed inside<br /><br />ㆍCheck to make sure the door seal is in good condition with no tears or missing/brittle sections<br /><br />Thank you for choosing Samsung. ^Nic
Great features
[This review was collected as part of a promotion.] I love my Samsung fridges. I have 2 and they cool my food very well. My drinks have never been so cool and crisp. No high enegy use. Big fridge. very pretty. No complaints. The fridge was great for my grandparents with disabillities.
Awful ice maker- freezes food in fridge
DO NOT BUY!!!! Wish I could give less than 1 star! Capacity is amazing, however the icemaker is terrible and freezes up all the time, freezer has to bet to 0 to make ice but freezes food in my fridge, and dealing with samsung customer care is a disaster! We've had this fridge since April 2024 and had problems from the beginning, but I cant get anyone to come out and look at it and attempt to repair it. They always walk me through the steps and say "if this doesnt work call back and we will send someone out" DO NOT BUY!!!!!!