this review is about the purchase experience only. i ordered this online and the initial delivery date was supposed to be 2 weeks. a day before my scheduled delivery, they email me and tell me my date has been pushed back another 3 weeks. i've already requested off and can't recover the day. contacted customer service and they won't guarantee that my date will change again. never a manager available when i ask. every time i contact chat services it's a different reason why i can't get a manager (one rep maryelis told me all the supervisors are in a meeting with the managers and she can't get one for me) supposedly they'll call me back in 24-48 hours. avoid ordering online at all cost. this will be my last time.

ice maker is horrible. it makes very little ice. its so bad i finally bought a separate ice maker. i miss having a light by the controls for the water and ice as you can not see the buttons in the evening. there is not enough light in side the fridge itself. one thing i missed prior to purchasing is there is no cold cut drawer on the higher levels.

Unfortunately May 2024 I bought 6 Samsung appliances. [Refrigerator] RS27T5200SR/AA The refrigerator works. But it doesn’t allow you to change shelf height. If you want to have things the height of a 2 liter soda or wine bottle it only fits on certain shelves on the door. The only way I can store a frozen pizza is diagonally, total space killer. The ability to move or change shelves would be amazing. I need to learn the settings but so far there have been issues with certain spots in the refrigerator being colder than others. How is ice still spraying all over the place in 2024. The exterior doesn’t really handle fingerprints well and doesn't handle hard water stains.

this fridge replaced one that died, the was also samsung and years before the whole thing died the ice maker died, we were buying bags of ice for years. it was a relief to finally have a working ice maker again, until after only a year or so this icemaker started to suffer similar problems. we specifically got a side by side with the ice maker in the door so as not to have the same ice maker as the previous one, but the new one started to leak into the chute and we had to chip away ice constantly, it was overfilling the ice cube tray until it leaked, with no way to fix it. it kept leaking until the chute is a solid ice block. we can't defrost it and start over because we would lose our entire freezer contents. i can't advise everyone enough to not buy any samsung fridge with an ice maker.

[This review was collected as part of a promotion.] I was a little nervous when this fridge got delivered because it was too large to fit through the doorway and I was worried I wouldn't be able to get it into the kitchen. Fortunately, the doors came off (and go back on) very easily. I knew it was going to be larger than my last one, but it still fits well in my small kitchen and gives it an updated look. I am really impressed with how much extra space it has, especially in the freezer. It doesn't look that big at first, but it's deeper than a standard fridge and is designed to seem wider without actually being wider. I don't know how they do it! I was worried with the side by side that I wouldn't be able to lay large flat items down in the freezer, for instance frozen pizzas, but they actually fit! The racks on the doors slide off easily for easy clean if there's a spill. I especially love the temperature panel on the side of the fridge door. It's easy to read and easy to make adjustments. It also has a quick cool function so it got to the right temperature extremely fast - within a couple of hours instead of the normal "up to 24 hour" time frame. The air doesn't feel like a blast of cold on either side and everything stays at the right temperature. I even turned the freezer temp up a few degrees because it's so efficient, I don't need to keep it as cold as a standard freezer. I also love having the water and ice function. The water tastes much better than from the tap filter, and the ice stops once the bin is full, unlike my last ice maker... Overall, a great fridge and I so happy to have it. My last fridge was definitely at the end of its life. I can tell this is going to be much more energy efficient just by the way it operates.

[This review was collected as part of a promotion.] I bought this last year and have loved it. I did have to have services on the ice maker, but Samsung was very attentive and got it taken care of quickly. I could not be happier with the service we received from Samsung.

[This review was collected as part of a promotion.] The location where we have to put our refrigerator is difficult to have a side-by-side with handles on it. I love the fact that this is a handleless door, and it is very spacious inside. There isn’t wasted space, with all sorts of drawers and compartments. I can easily see everything inside my refrigerator without having to search through drawers.

i purchased a samsung because of the name recognition an previously having purchased components of theirs before. i have had the fridge for seven months and it has performed great until now. the freezer has quit working. it will only cool down to about 40 degrees. i read reviews saying that this is common and that the fridges do not have a long life span. i hope that this is the only issue i have with it but think that the quality samsung claims to have that this is poor quality components. i have had to go buy another refrigerator until the service department from the company i bought it from comes out to fix it. again i understand things do happen and that this is the only instance. i do love the fridge.

[This review was collected as part of a promotion.] ....but, I really do love this fridge, love the color, and the cute features on it like the individual song notes each button have. Love the look and depth of each carpartment. It's simple and exactly what we were looking for...we never had the best luck with fridges but hopefully this one will last!

[This review was collected as part of a promotion.] This Samsung Black Stainless Steel side by side Refrigerator is the best side by side with water, crushed and cubed ice I’ve had. It has the most room in it than any refrigerator I’ve ever had. When you open it up it’jhbbbhhs very bright so you can see everything on inside. The door racks are big plenty of room for larger things. Has a digital temperature gage on the inside edge nicely lit. Also has a beeping sound if left opened longer than it should. I have one small problem with the water and ice dispenser you have to have your hand behind the glass or it misses the glass and goes all over the place instead of the glass pushing on the switch a little awkward Is all.