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Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator
4.5 out of 5 stars
stars
1,841 ratings1,780 reviews
  1. 5 stars70% (1,291)
  2. 4 stars18% (338)
  3. 3 stars4% (78)
  4. 2 stars2% (32)
  5. 1 star6% (102)

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Showing 1,571-1,580 of 1,780 reviews
May 15, 2020
Reviewer name: Absolucik
5 out of 5 stars
5 out of 5 stars review

Elegant and spacious

[This review was collected as part of a promotion.] I have not had a side by side refrigerator in ages and i was very skeptical to switch from a four door to a two door. Interestingly, i was pleasantly surprised. The interior has super smooth glass shelves that allow them to be fully utilized for stacking items. The door shelves are very sturdy and allow for a great assortment of items to be stored there. Large bottles of juice and even smaller condiments fit nicely. The freezer section was where i was most pleased, the shelving is very strong and sturdy. I was able to pack in all my meats and frozen vegetables each in their own section. Spacing is wonderful. The exterior of the fridge has a beautiful smooth finish. It is easy to clean and most importantly keep clean! The handle to open the doors is the best part! There are no handles. There are cutouts in the frame of the door which allow your hand to easily open and close them. I would highly recommend this refrigerator for its design, spacing, finish and well thought out capacity. I am actually a little sad at not getting it sooner. One more interesting point is it seals in the temperature of the inside and does not allow for temperature decrease which keeps items fresh for longer.

Review from The Insiders
Helpful?5QR0LLY4EL7Q13599613455
Jan 13, 2024
Reviewer name: jaseman
4 out of 5 stars
4 out of 5 stars review

Adequate as a refrigerator.

Good refrigerator. Ice maker is too small. The water dispenser is ridiculous! You have to either have a super wide mouth glass/cup to catch the water as it comes out of the dispenser. No way to know this at the store without a water hookup. You have to hold the glass out away from the back and push the dispenser area with your hand. There's no built in lighting mechanism to show you how full your glass is in the dark! I purchased two battery powered door key illuminators with double faced tape and stuck them up on the sides of the dispenser. They look like they belong there and work better than nothing. Cubed ice comes out basically crushed.

Review from Samsung US
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Apr 26, 2020
Reviewer name: lita627
5 out of 5 stars
5 out of 5 stars review

My kitchen got an upgrade!!!

[This review was collected as part of a promotion.] This refrigerator is by far the nicest appliance I have ever owned. It has instantly taken my kitchen from just okay to WOW. The black stainless finish with the fingerprint resistant feature makes it a showstopper! I am in love with the in-door water dispenser. It tastes great and is super cold! My entire family suddenly has increased their water intake. The ice maker is a particular favorite of mine, this is the first fridge that I’ve owned that has one. I love that I can choose cubed or crushed with the press of a button. Onto the refrigerator itself, there are so many shelves! The door holds gallons of milk and all the condiments you could ever need. The one feature I feel is missing here though is a lunchmeat drawer. It is something I’m used to and feel would improve the functionality of this appliance. The drawers it does come with though are large and spacious. The vegetable drawer holds an entire bunch of celery without bending it. The fruit drawer is extra deep too. The freezer is just as large, keeps everything super cold and is easy to find what I’m looking for. Overall excellent appliance.

Review from The Insiders
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Jun 6, 2021
Reviewer name: Coolbritt
1 out of 5 stars
1 out of 5 stars review

I love Samsung products but...

this one is a huge let down. the ice capacity is honestly absurd. we love in florida, so we use ice all year long. i go through more than 4 lbs of ice per day. i want to like this fridge because it looks so nice. the space in the fridge and freezer is so nice. however, the freezer is so cold our food gets freezer burnt. we have attempted to turn up the temperature, but it's still way too cold. i love samsung products. we purchased all brand new black stainless appliances, black stainless washer and dryer, and the new cordless vacuum. the finish on the appliances and the quality of their products is amazing. but between the ice maker, how cold it keeps everything and no light for the ice and water input... it's so disappointing and a big miss.

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
reply from Samsung Care

I am happy there are some features you do like about the refrigerator. At the same time, I am disappointed you are going through this. If you have already tried adjusting the temperature, and it's still too cold. Then we would have to further investigate. Please contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143387606

Jul 16, 2022
Reviewer name: Tank
4 out of 5 stars
4 out of 5 stars review

New to Me

[This review was collected as part of a promotion.] So far the unit has met my expatiation's, It holds temp, makes enough ice during our hot summers. Only issue I have is no light on the water/ice dispenser making you turn on the lights in the kitchen

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
Jun 9, 2020
Reviewer name: Vmcgill
5 out of 5 stars
5 out of 5 stars review

Excellent refrigerator

[This review was collected as part of a promotion.] I absolutely love my new refrigerator. There is so much room in both the refrigerator and freezer sides. I love that there is extra storage in the doors on both sides. There are drawers in the refrigerator and freezer sides to store even more. The temperature is super easy to set. Just a simple push of the button to adjust it. The temperature is displayed so there is no guessing. One of the best features is the door alarm. It let's me know if someone hasn't shut the door all the way or if someone is just standing there taking forever to decide what they want. The fingerprint resistant design is amazing. I'm not having to wipe off fingerprints every time I turn around. The automatic ice and water dispenser make life so much easier. My son can get ice without making a mess now. I love how it looks clean and well made. I would definitely recommend this to anyone.

Review from The Insiders
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May 12, 2024
Reviewer name: Carrie M 2000
4 out of 5 stars
4 out of 5 stars review

Nice features & great water dispenser

We’ve had this fridge for a little over a year. It’s a good fit for our kitchen. We did have to replace the ice maker less than a year into owning it. We’ve not had any issues since. Theres a signal when you need to replace the water filter which is really nice.

Review from Samsung US
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Feb 23, 2021
Reviewer name: Lindsay
1 out of 5 stars
1 out of 5 stars review

NOT all around cooling

i've had this refrigerator for less than a year and am on my 2nd service call for the same issue- the refrigerator is freezing my food with the temperature set to 37 deg f. the 1st time, the technician could not locate a problem with the diagnostic tools, so he just replaced the computer. he also suggested i get a surge protector for the fridge in case a power surge may have caused the issue. i did. it worked for a couple of months, and now the same thing is happening again. after reading reviews, this is an ongoing issue for multiple customers and samsung is not fixing the issue. i called the customer service line and found that the warranty is a repair warranty only.

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
reply from Samsung Care

I understand your concern and we're happy you took the time to share your experience with us. I see we are still working on fixing your fridge with our service repair. The warranty covers more than service, but we would have to go through all of our technician's options before we look into other accommodations. If you have any questions about the process, please feel free to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143003455

Nov 5, 2022
Reviewer name: Brewboy
1 out of 5 stars
1 out of 5 stars review

Died in less than two years

I purchased less than two years ago and the mother board and compressor died. The ice machine does not hold much ice. There is no light on the water/ice dispenser. I do like the flat front door and the interior door shelves as well as the freezer shelves.

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
reply from SEA Care

Thank you so much for taking the time to leave us a review, Brewboy. For your assistance, we have provided the following resources below. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. Please check the links below for a specific guide: https://youtu.be/heJu7r3JqNc https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Please take note that Samsung warrants your refrigerator against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase of: 1. One (1) year parts and labor warranty. 2. Five (5) years of parts and labor on sealed refrigeration systems only (compressor, evaporator, condenser, drier, and connecting tubing). 3. Ten (10) years of parts and five (5) years of labor on a digital inverter compressor only. You can click on this link for more warranty details: https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung. Have a wonderful day! —Vannesa

Apr 26, 2022
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Good fridge/freezer, terrible ice/water dispenser

it cools fine, has good storage space. very energy efficient. love having recessed door handles. but the ice and water dispenser is the pits. it takes forever to dispense a glass of ice. there is about a three second delay before the first ice cube comes out. it takes about 15 seconds to fill a tervis cup with ice, and another 15 seconds to finish filling with water. many times, after you let off the ice dispenser lever, it spits out one to three more ice cubes. but the biggest complaint is that there is no light on the dispenser area. even with the kitchen light on, it's very hard to see how much ice or water is in the glass. never again will i buy a fridge with no lighted dispensing area.

Review from Samsung US
Helpful?5QR0LLY4EL7Q13599613455
reply from Samsung Care

Hello John Richards, Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice and water dispenser takes time to dispense and that there's no light on the dispenser area. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. Attached are the links containing the troubleshooting steps you can try when your Samsung refrigerator's ice and water dispenser takes time to dispense. https://www.samsung.com/us/support/troubleshooting/TSG01209062/ https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-dispenses-slowly I've also included a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/RS27T5200WW/AA For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144451483 -Angelica