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Customer reviews for Nine Stars Stainless Steel Sensor Trash Can Set - 13.2 gal. / 2.1 gal. for
Nine Stars Stainless Steel Sensor Trash Can Set - 13.2 gal. / 2.1 gal.
4.4 out of 5 stars
stars1,633 ratings1,213 reviews
  1. 5 stars72% (1,168)
  2. 4 stars14% (229)
  3. 3 stars4% (71)
  4. 2 stars3% (49)
  5. 1 star7% (116)

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Showing 811-820 of 1,213 reviews
Apr 11, 2012
NBT1635
5 out of 5 stars review

Great quality and value!

The design of this hands free trash can is much better than our previous model. The rectangular opening is much larger and easier to use. The overall look is better too. We really just needed the large kitchen trash can, but the bonus smaller can has come in handy too. I highly recommend this product!

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi NBT1635,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br />Best,<br />Nine Stars Team

Nov 29, 2018
Hutt62
4 out of 5 stars review

This is my second set that I bought and I’m hoping they will last longer then the first. The first set kept eating batteries and finally just died after almost 1yr. I love the automatic lid opener, especially when your hands or full. So I’m really hopeing this set works out !

Review from walmart.com
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reply from Nine Stars

Hi Hutt62,<br />Thank you so much for your review. We are so sorry that this can quit working after a year. We offer a warranty on all cans! Please contact our customer service department at (909) 620-8877 or info@ninestarsusa.com, so that we can better assist with this issue.<br /><br />Best,<br />Nine Stars Team

Mar 2, 2016
afosco
1 out of 5 stars review

Dont purchase this trash can!!!

The can itself is ok but the company (nine star) is horrible. Had the can for two months and the cover that holds the batteries in fell off into the trash. (odd design to put the batteries facing down into a trash can). Contacted company as it seems to be some sort of defect and they wanted no part of helping me. In fact after looking further into it the part itself is back ordered due to the ongoing issue. I contacted them a second time with the same results. Just ended up purchasing a different trash can in the end... There two many companies that look out for their customers to argue over a $5.00 part!! Look at other reviews on line, same issues.

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi Afosco, <br /><br />We sincerely apologize for the inconvenience of not having the part you needed available at this time. We are also sorry that your can had this issue. We definitely have this part in stock, and would love to hear more of your feedback. Please feel free to call or email our customer service department at (909) 620-8877 / info@ninestarsusa.com.

May 25, 2020
Lorena
4 out of 5 stars review

please read before you buy

the look of this trashcan is amazing I love how it comes with a smaller one for the restroom, but I do have to say that it drove me crazy. the big trashcan was not working. I threw away the original package so a r ER turn was going to be a hassle. Ninestars company customer service sucks they don't answer, so I decided to review online what to do. I kept seeing how other buyers complained about either one of the trashcans not working properly and how some fixed theirs by opening up the device. I opened mine and saw that one of the wires was loose. all I had to do was make the wire longer by cutting out the plastic and wrapping it around the attachment. these trashcans are great but do have defects.

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi there,<br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to  have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just submit a "Contact Us” form at www.ninestarsusa.com. Please note that all we require is some basic information such as your proof of purchase and do not require you to return the defective product. Also, I do apologize for any trouble getting into contact with us via phone as our hours have been affected due to COVID-19. Thanks again. <br />-Nine Stars Group

Jun 10, 2020
Michael
5 out of 5 stars review

Automation that makes sense

I hate open trash in my house so the automatic lid is great. The manual tops I had before would either be removed, left open or thrown away accidently with the trash. The trash can also fascinates my grandkids so they throw their trash away just to see it work.

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! <br />-Nine Stars Group

Nov 24, 2017
JAllen
5 out of 5 stars review

Product came really quicky, I have several friends that have this and they love it so I decided to buy it when it was on sale and when it came with the small trash can. I absolutely love it. Came just in time for Thanksgiving and I am telling you no mess on top of my trash no contamination. Easy!!

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi JAllen,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info&#64;ninestarsusa.com. Best, Nine Stars Team

Oct 7, 2011
stinastore
3 out of 5 stars review

Disappointed

Bathroom one is great. Kitechen on is great EXCEPT for one problem with the sensor. I put the kitchen one in the only place it can go, but it's a high traffic area. The can opens every time someone walk by. I read the reviews before purchasing these and didn't see this issue with anyone else. I may return them.

Review from walmart.com
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reply from Nine Stars

Dear Customer,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Apr 2, 2011
HtlSales
5 out of 5 stars review

Great Trash Can

We have had this can for over TWO years. We replaced the batteries only once and it certainly isn't dented. It works well and has held up well. I would caution you, NOT to submerge the top to clean it. That's what I did yesterday. But we love it so much we're replacing it. It was my bad it was destroyed. I'll be more careful with the new one.

Review from walmart.com
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reply from Nine Stars

Hi Htlsales,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

May 15, 2020
Lorraine
1 out of 5 stars review

frustrated

purchased this trash can in 2018 the first year the battery lid fell in trash and so did batteries and mistakenly thrown away don't know how to get battery door replacement. The top line fell off and not working properly unsure how to get a new entire top I will never purchase this item a gain. I rather have a motion sensor trash can were battery is in back of lid not inside the lid

Review from walmart.com
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reply from Nine Stars

Hi there,<br />Thank you for contacting us and I am so sorry to hear about the frustration you are experiencing. I would like to advise you that you can purchase accessories on our website at www.ninestarsusa.com, and we are currently offering free shipping on all accessories within the US. As for the lid, if you are experiencing issues with it's functionality, it may still be covered under warranty depending on what month it was purchased in. If it is out of warranty, you do have the option of purchasing just the lid for $29.99 on our website as well. Thank you for your patience and we appreciate you greatly. <br />-Ninestars Group

Sep 18, 2014
astroyogi
4 out of 5 stars review

Great price on walmart.com;loved the functionality

Loved the product and the functionality. Kitchen trash can lasted longer than the smaller one for the bathroom. Smaller one died after replacing batteries once. Kitchen can lasted a while longer but the lid mechanism broke and there is no replacement option. Warranty is only for 30 days and it will last much longer than that. Mine finally died when the lid mechanism broke (plastic parts) but that was after several years. Replacement is more expensive now.

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Dear Customer,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service