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Customer reviews for Nine Stars Stainless Steel Sensor Trash Can Set - 13.2 gal. / 2.1 gal. for
Nine Stars Stainless Steel Sensor Trash Can Set - 13.2 gal. / 2.1 gal.
4.4 out of 5 stars
stars1,633 ratings1,213 reviews
  1. 5 stars72% (1,168)
  2. 4 stars14% (229)
  3. 3 stars4% (71)
  4. 2 stars3% (49)
  5. 1 star7% (116)

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Showing 781-790 of 1,213 reviews
Sep 6, 2020
Ravi
5 out of 5 stars review

Best value purchase ever!

Impulse Purchase five years ago and I had buyers remorse. But then after 5 years of using the lid gave in and the motor doesn’t work. This is the first such a kind of a trash bin and the best thing that is useful every moment and the purchase of most value. Buy it when you can!

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via &#34;Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Oct 20, 2013
Mimi1894
1 out of 5 stars review

Breaks for normal use.

It broke after 6 months. The plastic rings that hold the metal bar attached to the gears both broke. I didn't abuse it in anyway...just normal use. The first plastic ring broke 2 months ago, and the second at 6 months. Now the lid doesn't latch on to the gears properly. They have a 1 year warranty, but I don't think it will cover that. That piece of the unit should really be made out of metal and not plastic. Plus, the motor started acting strange, but I hard to tell if that is an issue without the lid properly latched on. I love this unit so much...until now. I am truly disappointed.

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi Mimi1894, <br /><br />Thank you for your review. We are so sorry to hear that the lid no longer latches on to the gears. We definitely stand by our products and offer replacement parts at a low cost. Right now, we currently are offering free shipping! Please feel free to call or email our customer service department at (909) 620-8877 / info@ninestarsusa.com. We look forward to assisting with getting your can functional again.

Sep 18, 2017
TruthTeller
1 out of 5 stars review

HORRIBLE trashcan!!!!!!!!

This trashcan has driven me crazy for almost a year!!!!!! It is a terrible product . The lid slips off the rim and requires manual repositioning continually. The rim does not fit the top of the trashcan. I have to manually open the can top,(which has to be pried open in one little side hole on the top. Why use a product that is more trouble than a regular trashcan? Please don't purchase this can or you will go crazy too. It very rarely opens automatically and you will fight with it like I have.

Review from walmart.com
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reply from Nine Stars

Hi Truth Teller, <br /><br />We are so sorry for the any inconvenience. Please feel free to call us at (909)620-8877 for further assistance with warranty service or trouble shooting.<br /><br />-Nine Stars Group

Dec 3, 2014
123mnb
4 out of 5 stars review

So far so good, but could be better

They look great and function well. Sometimes if you need to have the lid open for longer than just throwing something in the trash it will try and close on you which is annoying. Like if you are clearing food out of a pan or something like that. Biggest complaint i have is the mismatch in battery types. The large cans use "C" batteries, why do the little cans use "D" batteries? Seriously, just make them use the same battery type so i don't have to go purchase two different types of batteries. And really the lid on the small can is pretty lightweight does it really need "D" batteries? I haven't needed a "D" battery in ages, nothing I own uses them except for this now.

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Dear Customer,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Jan 15, 2018
Jerzymom
1 out of 5 stars review

ALERT Think twice

The auto-closing lid would not respond, it will NOT open or close (the small can) Bertha, Customer Service at Nine Stars said, "Take out the batteries for a minimum of 24 hours, no less, and then try again." I did the three, it still will not work Bertha C/S said have 2 options. 1.) You can send in the product for a replacement -- AT YOUR EXPENSE FOR SHIPPING 2.) You can return it to the vendor and either get a refund or order a replacement. POOR.... product, that this product, and the company's return policy is literally GARBAGE. DON''T BUT IT.....

Review from walmart.com
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reply from Nine Stars

Hi MotownNJ, <br />Thank you so much for your review. We are so sorry that the lid is not working and you were not satisfied with your customer service. We would love to see how we can make this better. Please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br /><br />Best,<br />Nine Stars Team

Mar 5, 2019
Fralor
5 out of 5 stars review

This trash can is the second one of this type that I've purchased. I never realized how many times I go to throw something away where I'm unable to open the lid because my hands are dirty or full with several items. Having the lid open and close automatically is so helpful.

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Dear Fralor,Thank you for your purchase and feedback.We are excited to hear you are happy with the current unit and past. We would be happy to answer any questions you might have. Please feel free to call our customer service department at 866-978-2778.-NineStars Customer Service

Feb 26, 2020
Linda
5 out of 5 stars review

Love the "Trash Can" lol

I bought this trash can for my son-in-law for X-mas gift (he was surprised!) 2 years ago. The entire family loves it, it's everything you said it would be and more! they have never had any trouble with it. The small one fits in the bathroom really well. I also bought his extra batteries i thought it might need to be changed often but I see the batteries I bought are still in the drawer. They seem to love it :) the only problem I see with this trash can is "NOW I WANT ONE" So I probably will be getting one for myself!! 5***** and thanks for selling it!!

Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via email at info@ninestarsusa.com. We would be happy to hear from you again! Hope you enjoy your unit! :)<br /><br />-Nine Stars Group

May 9, 2016
Gentleben
4 out of 5 stars review

Nice automatic trash can

We really like our two 9 Stars cans. The are simple to use, battery powered, auto opening trash cans. We have not had them long enough to see how long the batteries will last. A simple movement of the hand over the top of the trash can will open it and then close it after you deposit your trash. We first bought the type that you step on a pedal at the floor and the can opens, but it wasn't long and the pedal quit working and then you had to lift the lid by hand. The one thing that I do not like about this new trash can is that it does not have an inside container as the old one did. The is a plastic ring that hold the trash sack in place. I do not know how long it will last being taken in and out 2 to 4 four times a week or more. So far it is a great trash can and we really like it.

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Dear Customer,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Dec 17, 2018
IA Gram
4 out of 5 stars review

Sensor trash can set

I had the large one years ago and after a few years it wouldn't work anymore.. When I ordered this time was hoping it was different. It is the same can. Top is heavy for removal of bag but does keep the bag from falling in when heavy items are placed in it. The reason I don't give it 5 stars : Small opening hard to keep the side areas clean when dumping trash.

Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi Lin,Thank you for your purchase and feedback. We are happy to hear that you are satisfied with your trash can. Thank you for choosing nine stars.-NineStars Customer Service

Oct 3, 2012
jmd26
5 out of 5 stars review

Love this trash can set!

This is a great set for the value, can't beat it. Two things I wish it had....a removable bin for washing. I just leave a second trash bag as a liner in the event of leakage. Also the top edge of the bad is visible from the outside. Otherwise great functionality!

Review from walmart.com
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reply from Nine Stars

Hi jmd26,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br />Best,<br />Nine Stars Team