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Customer reviews for Nine Stars Stainless Steel Sensor Trash Can Set - 13.2 gal. / 2.1 gal. for
Nine Stars Stainless Steel Sensor Trash Can Set - 13.2 gal. / 2.1 gal.
4.4 out of 5 stars
stars
1,633 ratings1,213 reviews
  1. 5 stars72% (1,168)
  2. 4 stars14% (229)
  3. 3 stars4% (71)
  4. 2 stars3% (49)
  5. 1 star7% (116)

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Showing 771-780 of 1,213 reviews
Oct 7, 2011
stinastore
3 out of 5 stars review

Disappointed

Bathroom one is great. Kitechen on is great EXCEPT for one problem with the sensor. I put the kitchen one in the only place it can go, but it's a high traffic area. The can opens every time someone walk by. I read the reviews before purchasing these and didn't see this issue with anyone else. I may return them.

Review from walmart.com
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reply from Nine Stars

Dear Customer,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Feb 19, 2014
JMRDEP
5 out of 5 stars review

If you have pets this is the one to buy

I've bought this pair of trash cans in January 2014. So far so good. Lid will stay open as long it detects movement. No trash problem from my pet anymore, my German Shepperd has not been able to open it, Hurray. It's funny when people ask you how you open it. Great conversation piece with lots of laughs about it.

Review from walmart.com
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reply from Nine Stars

Hi JMRDEP,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com. Best, Nine Stars Team

Apr 2, 2021
Hector
2 out of 5 stars review

I Love this trash can, BUT.

I Love this trash can, BUT I lost the batteries compartment cover, it fall in the bag with my batteries together, I didn’t notice until my trash bag was gone, that’s bad because batteries needs to be safety disposed for the environment good and you need the cover to use the trash can. Before this happened to me, I recommend this trash can to my sister-in-law and she also lost their cover too. NINE STAR you need to improve the batteries compartment cover or location. I still recommend this trash can but maybe you can put tape to secure the batteries cover.

Review from walmart.com
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reply from Nine Stars

Hi there,<br /><br />Thank you for your review. We appreciate the feedback and we will most definitely relay your feedback for product improvement! We retail replacement battery covers via our website at www.ninestarsusa.com. If in the future you have any questions, please feel free to contact our customer service department via &#34;Contact Us” form at www.ninestarsusa.com. We would be happy to assist!   -Nine Stars Group

May 21, 2012
Tatianna404
1 out of 5 stars review

Great price but.......

The downfall with this trash can is that it uses batteries and doesnt use a ac adapter. Also it opens with it wants to not when u need it to. The sensor is really messed up. I think its a light issue but im not sure. Also the on and off switch is in the trash can. Not a good look. Buyer beware.

Review from walmart.com
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reply from Nine Stars

Hi Tatianna404,<br /><br />Thank you for your review! We are sorry to hear that you are not 100% satisfied with your purchase and there appears to be an issue with the sensor. We take your feedback seriously when looking to make improvements on this item. Please feel free to call or email our customer service department at (909) 620-8877 / info@ninestarsusa.com

Apr 11, 2012
NBT1635
5 out of 5 stars review

Great quality and value!

The design of this hands free trash can is much better than our previous model. The rectangular opening is much larger and easier to use. The overall look is better too. We really just needed the large kitchen trash can, but the bonus smaller can has come in handy too. I highly recommend this product!

Review from walmart.com
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reply from Nine Stars

Hi NBT1635,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br />Best,<br />Nine Stars Team

Jul 24, 2011
Jaxlady
5 out of 5 stars review

Love It!

I purchased this trash can ensemble to replace one that stopped working after 5 years. I love these automatic trash cans. They look so nice in the kitchen. They are conversation pieces when friends and family visit. I hope this one lasts as long as the last one.

Review from walmart.com
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reply from Nine Stars

Dear Customer,Thank you for your review! We are excited that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.-Nine Stars Customer Service

Aug 16, 2019
Kristin
5 out of 5 stars review

Great!

I've only had these for a couple weeks but so far they work great! I love the fact that I can have nasty hands and not have to get my trashcan all nasty. And for the price these are amazing. A stainless foot pedal trashcan alone is about $60. I'm thinking of ordering a second set!

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hello, <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! <br />-Nine Stars Group

Feb 26, 2020
Linda
5 out of 5 stars review

Love the "Trash Can" lol

I bought this trash can for my son-in-law for X-mas gift (he was surprised!) 2 years ago. The entire family loves it, it's everything you said it would be and more! they have never had any trouble with it. The small one fits in the bathroom really well. I also bought his extra batteries i thought it might need to be changed often but I see the batteries I bought are still in the drawer. They seem to love it :) the only problem I see with this trash can is "NOW I WANT ONE" So I probably will be getting one for myself!! 5***** and thanks for selling it!!

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reply from Nine Stars

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via email at info@ninestarsusa.com. We would be happy to hear from you again! Hope you enjoy your unit! :)<br /><br />-Nine Stars Group

Aug 15, 2012
Joanne
5 out of 5 stars review

Best trash cans EVER!

These trash cans are so convenient, easy to use and a cinch to set up (simply pop in the batteries). Never have to get my hands dirty again, not even when I change out the trash bags. Everyone that comes over (even the grownups) are amazed and play with these cans all day. All my family and friends want to get a set.

Review from walmart.com
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reply from Nine Stars

Hi BKJoJo,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br />Best,<br />Nine Stars Team

Aug 29, 2019
Naa
1 out of 5 stars review

Poor Customer Loyalty

I bought this November of last year, so it is still within warranty. After several failed attempts in reaching someone via email, I began calling customer service but only got to the voicemail. It has proven to be a struggle trying to get help in order to resolve this issue. I provided the information that was requested of me, after which, I could not seem to get any further assistance. I sent emails on 8/1, 8/7, 8/13, 8/20, 8/23 & 8/26. I received troubleshooting instructions which did not work, so I received another email advising to provide the following, along with proof of purchase in order to have my lid replaced, which is still under warranty by the way: -Full Name -Phone Number -Complete Address -Unit's Model Number -Description of Issue I provided all information on 8/13, but did not hear anything further, even after 2 more emails requesting further assistance. I also sent a message through the “contact us” on the website, but nothing! I have called several times, only to get the voicemail that is full and not able to receive messages. This started out as a great product, but the poor customer service is just horrible.

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reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group