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Customer reviews for Nine Stars Stainless Steel Sensor Trash Can Set - 13.2 gal. / 2.1 gal. for
Nine Stars Stainless Steel Sensor Trash Can Set - 13.2 gal. / 2.1 gal.
4.4 out of 5 stars
stars
1,622 ratings1,202 reviews
  1. 5 stars71% (1,158)
  2. 4 stars14% (228)
  3. 3 stars4% (71)
  4. 2 stars3% (49)
  5. 1 star7% (116)
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Showing 261-270 of 1,202 reviews
Dec 31, 2018
Ang73
4 out of 5 stars review

Verified Purchase

Love it but..

I bought this as a gift for my parents. When they opened the box the bottom of the trash can is damaged. Reached out to the manufacturer but have not heard back from them. I hope they can fix the issue. Other than that it’s nice to have!

Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi Ang73, We appreciate you taking time to leave review. We are excited to know you love the unit. If you have any questions please feel free to contact us.-NineStars Customer Service

Mar 15, 2014
tutu11
5 out of 5 stars review

Verified Purchase

Great combo for anyone

I was looking for a combo of a large and small trash can for my house and Walmart had it! I use the smaller one in a bathroom downstairs and the larger one in the kitchen. I would recommend this combo for anyone

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi Tutu11,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br />Best,<br />Nine Stars Team

Jan 7, 2020
Smoye
5 out of 5 stars review

Verified Purchase

A simply amazing trash can

My family absolutely love this trash can. It was a big hit on New Year's Day! The motion sensor lid and the size of the trash can is a huge attraction.

Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hello,   <br /><br />Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist!   <br /><br />-Nine Stars Group

Oct 29, 2013
schmuly
5 out of 5 stars review

Verified Purchase

Great garbage cans

We have this garabge can at our other house and we needed to get one for this house. It stays so much cleaner when the lid opens by itself. I think we got spoiled.

Review from walmart.com
Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi Schmuly,<br />Thank you for your review! We are over the moon that you are happy with this trash can! Should you ever have any questions, or concerns, please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com.<br />Best,<br />Nine Stars Team

Apr 16, 2026
Rickster
3 out of 5 stars review

Works when new. Plastic gear wore out in 18 months

I purchased the can set in September 2024. As of March 2026, the large can no longer opens and closes. I put in fresh batteries. When you open the can the gears try and make noise but does not open or close. It seems the plastic gear is worn down. Basically stripped. Can only has a 1-year warranty. Sams Club said they cannot help. As another reviewer stated, it works great when it newer. Being plastic it will soon strip and fail for you as well. Now I just have to leave it open or manually rig something up to open and close it. The flat surface top is hard to get your fingers into the "knob" to easily open. I tried to add a short video, but this review does not allow videos.

Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Thank you for sharing your experience, and we’re sorry to hear about the trouble with your can. It sounds frustrating, especially after it worked well initially. We design our products with a focus on reliable technology, durability, and hygienic touchless use, and we take feedback like this seriously as part of our commitment to transparency and improvement. Our lids include a 2-year warranty, and since this appears to be a technical issue, please reach out to us at info&#64;ninestarsusa.com<br /> with the details so our team can review your case and assist you further.

Nov 20, 2020
Free
2 out of 5 stars review

Wanted to love it despite reviews

I love this concept as I have a little one that loves to throw things away but the step pedals require more muscle. Anyway, the execution is poor. First my battery back and batteries both fell off into the trash and were discarded without our knowledge. The unit will often continue to open and close on its own. Currently the sensor doesn’t work I have to manually press open/close for it to work. Not worth the hassle and money.

Helpful?7GMS7FOU89M013599563825
reply from Supplier Response

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just submit a "Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br /> <br /><br />-Nine Stars Group

Dec 28, 2012
CynS
5 out of 5 stars review

Sensor Trash Can Set

We love these! Everyone who comes to our home seems fascinated by the technology! These work great, and they make it easier to throw things out-- especially when your hands are full! I compared prices before purchasing, and Sam's had the best deal! We use the large one in the kitchen and the smaller one in our home office. The stainless steel finish makes them quite attractive.

Helpful?7GMS7FOU89M013599563825
reply from Supplier Response

We are so happy to hear you are enjoying your unit! <br />-Nine Stars Group

Aug 21, 2016
Patricia
1 out of 5 stars review

Do not buy!!

I would not recommend anybody buying this trash can. The lid doesn't always open right away. There is lag time with the sensors and it seriously is annoying. Also the open and close labels cracked and I've only had the trash can for a few months. I have a small family of 3 so there is no heavy traffic in my house. The wear and tear literally comes from God knows where. Such a let down. And if you are one for the trash can for looks, not the product for you. You can see the trash bag from the outside of the trash can There is no way to hide it DO NOT BUY.

Helpful?7GMS7FOU89M013599563825
reply from Supplier Response

Hi Patricia,<br /><br />Thank you for your feedback. You can reset your units memory. The 24 hour factory reset erases any memory your unit might have had previously stored and takes the unit back to the original factory setting mode. We also offer a limited one year warranty for your unit. Also a liner ring was included with your purchase to conceal your trash bag. Please feel feel to contact our customer service department for further information at (909)620-8877. Our business hours are Monday through Friday 9 am to 5:30 pm Pacific time. Thank you. <br /><br />-Nine Stars USA

Mar 9, 2014
Pratgirl
1 out of 5 stars review

doesn't work

This is the second time I bought these trash cans. The first time the large can didn't work. the sensor wouldn't open the lid. I put brand new batteries in and it still wouldn't work. The light came on, but the lid didn't open. The small can worked great. I called Nine Stars and got no help. They said I could send it back (my cost for shipping) and they would send a new one. I took it back to Sam's Club and got my money back. Silly me, I bought another set (this one I'm reviewing) and the big can worked, but the small one didn't work. Again, the lights come on but the sensor doesn't respond. I'm keeping it, but can't use the small one. Won't ever buy another from this company. Too bad because they are cool when they work.

Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi Pratgirl, <br /><br />Thank you for your review. We are so sorry to hear that your can stopped working. Please feel free to call or email our customer service department at (909) 620-8877 / info@ninestarsusa.com. We look forward to assisting with getting your can functional again.

Sep 3, 2020
KC
5 out of 5 stars review

Verified Purchase

Nice looking

Works well , no issues so far. The price was the best part

Helpful?7GMS7FOU89M013599563825
reply from Supplier Response

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group