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Customer reviews for Nine Stars Stainless Steel Sensor Trash Can Set - 13.2 gal. / 2.1 gal. for
Nine Stars Stainless Steel Sensor Trash Can Set - 13.2 gal. / 2.1 gal.
4.4 out of 5 stars
stars
1,633 ratings1,213 reviews
  1. 5 stars72% (1,168)
  2. 4 stars14% (229)
  3. 3 stars4% (71)
  4. 2 stars3% (49)
  5. 1 star7% (116)

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Showing 11-20 of 1,213 reviews
Mar 20, 2020
Reviewer name: brbrarian
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Surprise!

I owned this product for years and could not find a replacement when it died after years of good service.. I was very happy to see it available from Sam's. I ordered it so fast in did not realize I was getting two. when I opened it I was surprised to see that not only did a have my favoritism can back but it had a baby!!!

Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi there, <br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via email at info@ninestarsusa.com. We would be happy to hear from you again! <br />-Nine Stars Group

Nov 22, 2022
Reviewer name: Readthepackage
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works great

I had one of the old models and when it worked, it worked great. I hope this one is made better and I won't need to take it apart and fix. This new one opens quickly and closes well, the bags of garbage are much easier to remove with this can they come right out.

Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hello, Thank you for your review! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Apr 16, 2026
Reviewer name: Rickster
3 out of 5 stars
3 out of 5 stars review

Works when new. Plastic gear wore out in 18 months

I purchased the can set in September 2024. As of March 2026, the large can no longer opens and closes. I put in fresh batteries. When you open the can the gears try and make noise but does not open or close. It seems the plastic gear is worn down. Basically stripped. Can only has a 1-year warranty. Sams Club said they cannot help. As another reviewer stated, it works great when it newer. Being plastic it will soon strip and fail for you as well. Now I just have to leave it open or manually rig something up to open and close it. The flat surface top is hard to get your fingers into the "knob" to easily open. I tried to add a short video, but this review does not allow videos.

Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Thank you for sharing your experience, and we’re sorry to hear about the trouble with your can. It sounds frustrating, especially after it worked well initially. We design our products with a focus on reliable technology, durability, and hygienic touchless use, and we take feedback like this seriously as part of our commitment to transparency and improvement. Our lids include a 2-year warranty, and since this appears to be a technical issue, please reach out to us at info&#64;ninestarsusa.com<br /> with the details so our team can review your case and assist you further.

Aug 26, 2020
Reviewer name: Blessed Mama
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A MUST have!

Definitely recommend this trash can! It came packaged in perfect condition, no flaws or dents. With as much cooking and baking I do this has been such a help love the motion sensor and not having to lift or touch the lid every time I throw something out. Kids & family love it! Perfect size for the kitchen and our family! Love that it came with a smaller one for an amazing price! Thank you Sams & Nine Stars!

Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Mar 9, 2014
Reviewer name: Pratgirl
1 out of 5 stars
1 out of 5 stars review

doesn't work

This is the second time I bought these trash cans. The first time the large can didn't work. the sensor wouldn't open the lid. I put brand new batteries in and it still wouldn't work. The light came on, but the lid didn't open. The small can worked great. I called Nine Stars and got no help. They said I could send it back (my cost for shipping) and they would send a new one. I took it back to Sam's Club and got my money back. Silly me, I bought another set (this one I'm reviewing) and the big can worked, but the small one didn't work. Again, the lights come on but the sensor doesn't respond. I'm keeping it, but can't use the small one. Won't ever buy another from this company. Too bad because they are cool when they work.

Helpful?7GMS7FOU89M013599563825
reply from Nine Stars

Hi Pratgirl, <br /><br />Thank you for your review. We are so sorry to hear that your can stopped working. Please feel free to call or email our customer service department at (909) 620-8877 / info@ninestarsusa.com. We look forward to assisting with getting your can functional again.

Sep 4, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Hard Working Trash Can

Bought this set because of the great value and sleek looks. It works great! The lid opens when it’s supposed to and stays open for an ample amount of time before closing. Easy to change out garbage bags. Looks nice in my kitchen. I have the smaller can in my bedroom. It has a handle so you can pull out the liner and change the bag.

Helpful?7GMS7FOU89M013599563825
reply from Supplier Response

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Dec 28, 2012
Reviewer name: CynS
5 out of 5 stars
5 out of 5 stars review

Sensor Trash Can Set

We love these! Everyone who comes to our home seems fascinated by the technology! These work great, and they make it easier to throw things out-- especially when your hands are full! I compared prices before purchasing, and Sam's had the best deal! We use the large one in the kitchen and the smaller one in our home office. The stainless steel finish makes them quite attractive.

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reply from Supplier Response

We are so happy to hear you are enjoying your unit! <br />-Nine Stars Group

Aug 21, 2016
Reviewer name: Patricia
1 out of 5 stars
1 out of 5 stars review

Do not buy!!

I would not recommend anybody buying this trash can. The lid doesn't always open right away. There is lag time with the sensors and it seriously is annoying. Also the open and close labels cracked and I've only had the trash can for a few months. I have a small family of 3 so there is no heavy traffic in my house. The wear and tear literally comes from God knows where. Such a let down. And if you are one for the trash can for looks, not the product for you. You can see the trash bag from the outside of the trash can There is no way to hide it DO NOT BUY.

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reply from Supplier Response

Hi Patricia,<br /><br />Thank you for your feedback. You can reset your units memory. The 24 hour factory reset erases any memory your unit might have had previously stored and takes the unit back to the original factory setting mode. We also offer a limited one year warranty for your unit. Also a liner ring was included with your purchase to conceal your trash bag. Please feel feel to contact our customer service department for further information at (909)620-8877. Our business hours are Monday through Friday 9 am to 5:30 pm Pacific time. Thank you. <br /><br />-Nine Stars USA

Feb 2, 2026
Reviewer name: Deborah
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Like everything especially the small trash can. works well price is ok too.

Review from walmart.com
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reply from Nine Stars

Hi Debmarie, we’re glad to hear you’re enjoying the small trash can and that it’s working well for you. Thank you for sharing your feedback and for choosing Nine Stars!

Jan 24, 2026
Reviewer name: William
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The price you can't beat, and they work good.

Review from walmart.com
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reply from Nine Stars

Thank you, William.<br />We’re glad you’re happy with both the value and the performance. We appreciate you taking the time to share your experience.