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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars
1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 51-60 of 533 reviews
Nov 3, 2021
Reviewer name: MR
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointed

Had a pair of them less than a week and while reclined the back completely cracked and snapped off one. Not sure if it was a manufacturing defect or what… we returned the both of them over safety concerns. Disappointing for sure.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! We are sorry to learn of your experience. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!

Oct 12, 2021
Reviewer name: TwinSon
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Why I Didn't Give 5 Stars

the chair is great But when i unpacked the In-Arm Storage was broken not a dear breaker BUT for this price you expect better quality was a gift for my mom and as we all know you don't want momma mad or disappointed

Helpful?2SYPY0HFIELD13599463116
Jan 11, 2024
Reviewer name: Doug
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good product

Love. I am 6.2 200 was looking for recliner that was big enough and extend to my feet- perfect. Soft not firm. Love the ports. Very quiet movement. Recommend

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for taking the time to review the Serta Home Theater Power Recliner. We are so happy to hear that the chair is perfect for your needs. We appreciate your positive feedback and are here if you need assistance. Please contact our customer service team at 800-318-9669 or upholsteryservice@trueinnovations.com.

Dec 15, 2023
Reviewer name: leeznewz
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

I had to return it, but it's me, not you.

It's an awesome chair, but it was a little too firm for my old backside. I had to return it. Honestly I loved everything about it, other than the firmness. It was just too hard for my old hip. If you like a firm chair, you'll like this one.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

We apologize you are not happy with your purchase of the Serta Home Theater Recliner. This is a problem that we would like to look further into to make sure that we can make necessary improvements. We appreciate your feedback so we can continue to grow and do better.If you need any further assistance, please reach out at 1-800-318-9669 or upholsteryservice@trueinnovations.com.

Apr 29, 2023
Reviewer name: Art
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serta theater chair

This is the most comfortable recliner that I have owned. Electric with foot and head adjustment. Built in electrical plugs and USB ports. Two cups holders and even theater lighting. Great find, I had to go back and get a second chair.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi Art, thank you for this wonderful review. We're thrilled to hear you went back for a second one! If you run into any issues with the item, please don’t hesitate to contact us at upholsteryservice@trueinnovations.com and/or call 1-800-318-9669

Nov 8, 2022
Reviewer name: Lisa
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not real leather

I do like them except in discription they claim that they are leather but the box says faux leather. They also are very noisy when you open and close them.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.

Nov 6, 2021
Reviewer name: Maggie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My Husband Own Chair

This is the second one I have bought, my husband loves his chair. He has one downstairs and one upstairs. You can't beat the price. My husband loves them so much he can't stay awake once he sets in it. Thank you Sam's club for a great chair.

Helpful?2SYPY0HFIELD13599463116
Jan 8, 2022
Reviewer name: Swissman
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

FIX the wiring

This chair is relatively comfortable. Difficult to make forearms comfortable on arm rests due to cup holders. I feel there is not very much adjustment allowed for head/neck rest but leg and seat reclining is good. There is a wiring problem as the motor cord keeps coming unplugged. Have to turn the chair on it's side to plug back in.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Oct 2, 2023
Reviewer name: Hairy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfort Seating

This is a comfortable chair whether sitting up straight or reclining. It's just the right size for me so that my feet aren't dangling off the end of the foot rest when reclined. It's really great for taking naps. Other features enjoyed are two cup holders that light up, cellphone recharging port, easy controls for reclining, and several reclining positions especially the ability to lay flat.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi! Thank you for your feedback! This helps with future customers! We hope you enjoy your chair!

Dec 21, 2022
Reviewer name: alohadeb
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

You will Love this comfy power recliner!

LOVE the chair! Very comfortable, easy to put together, looks very nice, great price! Smooth operation power recliner that doesn't have to be too far away from the wall behind. I bought this as a cozy seating option in a home office- however it would be perfect to set up a media room with. Want more! The only issue was the delivery 🚚. After explaining the following to Sam's, they gave me a $50 credit pay for someone to come assist with moving the box inside my house. It's a 350 lb box that was left on my front porch blocking the front door and it was not upright as per the huge arrows on the box. I had previously cleared the garage to open the door for a quick delivery but the driver/service never rang the bell or attended contact- he dropped it and ran off. Need to be able to leave delivery notes on Sams ordering site.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for the great review! We glad you love it! If you have any issues with the item, please don't hesitate to reach out to us at upholsteryservice@trueinnovations.com