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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars
1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 1-10 of 533 reviews
Nov 17, 2022
Reviewer name: Dave
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very impressed.

Very nice chairs. Wasn't expecting that much because of the low price and negative reviews but took chance because of all the features (power recline & headrest, USB charging ports, 110V outlets, hydraulic assist armrests, lighted cupholders). Everything works flawlessly on both chairs. They look great and hope to get many years of use out of them.

Helpful?2SYPY0HFIELD13599463116
Dec 27, 2022
Reviewer name: Lindamp
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Oh!! I love it!!!

I love this recliner! Its solid, its comfortable, it can recline in an almost flat position, the cup holders light up blue and there are USB ports in one of the arms and one on the side of the right arm along with the controls! The back of the recliner can be adjusted alone or with the foot rest. This is just what I needed after my stay in the hospital. It arrived well packed in a very large box. The only assembly is snapping the back into the chair! Super easy. Than just plug it in, choose your favorite reclined position and relax. Very well made and a great value for the money.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you so much for the great review! If you have any issues with the item, please don't hesitate to reach out to us at upholsteryservice@trueinnovations.com

Aug 23, 2022
Reviewer name: Daddy D
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfort and Affordability

With assistance from another person necessary to remove the two pieces from its packaging, once out of the box the chair is quite easy to assemble. The chair is comfortable and serves its purpose. The legs can be elevated without the head rest having to go back, so if you prefer to sit upright with only your legs elevated, this chair does the trick. The only negative I have thus far is that the arm rests, which cover two nice storage compartments, could potentially push out of alignment after much usage. This is something to consider when using the chair especially if you are a larger person such as myself. For the price paid, I am still pleased with my purchase.

Helpful?2SYPY0HFIELD13599463116
Nov 25, 2021
Reviewer name: Savvy Mom
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great Chairs for the $$

We have had the chairs for two weeks and loving them so far. The chairs were easy to set up. They are comfortable, easy to use, and the blue light for your drink is a nice touch. I went to several box stores that cost 3X and had a 6 month wait. I am happy with them and would recommend them based on cost, ease and availability.

Helpful?2SYPY0HFIELD13599463116
Jun 14, 2022
Reviewer name: Momma C
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

arms not made well

I only gave three because of the arm cubbies, the reviews talking about them i ignored, however they do move on you, and don't seem to hold up well. They chair itself is awesome in the fact its a nice firm chair in lieu of sinking into it goes, bought for my father, however I had to bring it to my home and buy him something else, because not very wide and he didn't like the firmness of it.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Jan 26, 2024
Reviewer name: Grandma Fun
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Great chair for a week

After a week of having this chair the recliner motor started squeaking. We are receiving a replacement next week. Hoping the new one will not do the same. Sam's has been great working with me to get the defective chair picked up and the replacement sent. Lots of phone calls.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call 1-800-318-9669.

Dec 12, 2022
Reviewer name: Satisfied
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not worth the trouble

First, I want to say the chair was nice and comfy. But the mechanics are slow and the back broke off within 2 weeks of owning it. We work so thru the week we only used it a few hours an evening. It was made with thin plywood to support the back. Unless you are frail and 80lbs this isn't the chair for you.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback and we're very sorry to hear the item has broken. Please reach out to us at upholsteryservice@trueinnovations.com and we'll advise steps on how to open a warranty claim.

Mar 6, 2022
Reviewer name: Jennifer D
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

No.

It's cheaply made. Right when we got it, the right arm of the chair wiggles back & forth as if it is no longer attached to the frame of the chair. When I recline I can hear this spring noise like it's going to just break. I'm almost afraid to sit in it. I wish I could return it to be honest. In my opinion do not buy this chair

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi Jennifer! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Apr 21, 2023
Reviewer name: Ann
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Worst Delivery Service!

The worst delivery literally flipped it out of truck then flipped it 2 move times to get scan of delivery. Watched it on my ringer! Then the pick up was a mess since one of the 2 recliners was damaged with delivery. Got so upset with company (delivery & online overseas Customer Service) requested both chairs for pickup!

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for taking the time to leave feedback on your experience. I apologize for the bad service upon delivery. As the manufacturer, we have very little control over the actual delivery. We are available to assist you, and our customer service departments are not overseas. We have customer service representatives answering calls and emails in Irvine, CA and Tupelo , MS. Please reach out to us if you need further assistance.

Jan 17, 2023
Reviewer name: Julia
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Very bad smell

Nice chair but the fumes are unbearable and instead of disapating, are only getting worse. I can't bear to sit in it. The smell gets on my clothes as well and makes me nauseaus.. It is going back as soon as I can hire someone to take it back downstairs.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear of your discomfort. Some off gassing is sometimes expected but it should definitely dissipate after a few days. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.