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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars
1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 21-30 of 533 reviews
Nov 17, 2022
Dave
5 out of 5 stars review

Verified Purchase

Very impressed.

Very nice chairs. Wasn't expecting that much because of the low price and negative reviews but took chance because of all the features (power recline & headrest, USB charging ports, 110V outlets, hydraulic assist armrests, lighted cupholders). Everything works flawlessly on both chairs. They look great and hope to get many years of use out of them.

Helpful?2SYPY0HFIELD13599463116
Jun 14, 2022
Momma C
3 out of 5 stars review

Verified Purchase

arms not made well

I only gave three because of the arm cubbies, the reviews talking about them i ignored, however they do move on you, and don't seem to hold up well. They chair itself is awesome in the fact its a nice firm chair in lieu of sinking into it goes, bought for my father, however I had to bring it to my home and buy him something else, because not very wide and he didn't like the firmness of it.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Mar 6, 2022
Jennifer D
1 out of 5 stars review

Verified Purchase

No.

It's cheaply made. Right when we got it, the right arm of the chair wiggles back & forth as if it is no longer attached to the frame of the chair. When I recline I can hear this spring noise like it's going to just break. I'm almost afraid to sit in it. I wish I could return it to be honest. In my opinion do not buy this chair

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi Jennifer! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Apr 21, 2023
Ann
1 out of 5 stars review

Verified Purchase

Worst Delivery Service!

The worst delivery literally flipped it out of truck then flipped it 2 move times to get scan of delivery. Watched it on my ringer! Then the pick up was a mess since one of the 2 recliners was damaged with delivery. Got so upset with company (delivery & online overseas Customer Service) requested both chairs for pickup!

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for taking the time to leave feedback on your experience. I apologize for the bad service upon delivery. As the manufacturer, we have very little control over the actual delivery. We are available to assist you, and our customer service departments are not overseas. We have customer service representatives answering calls and emails in Irvine, CA and Tupelo , MS. Please reach out to us if you need further assistance.

Jan 28, 2023
squibb
4 out of 5 stars review

Verified Purchase

Comfy Recliner

Nice addition to our Living Room. Love having an electric recline option. Looks good and works well. Happy with my purchase from Sam's at a good price.

Helpful?2SYPY0HFIELD13599463116
Jan 24, 2023
Hannah
4 out of 5 stars review

Verified Purchase

Haunted but comfy

This chair is super comfortable and just plain cool. Very easy to set up. My only complaint is that it started making a creeeeeeeking noise whenever you lower the chair after only one week of use. Not sure what to do about it.

Helpful?2SYPY0HFIELD13599463116
Jan 23, 2022
Jan E
4 out of 5 stars review

Verified Purchase

Nice chair but issues with the right arm

It is a good quality chair however as mentioned in almost every previous review the right arm will not stay secure. Not sure why it is the right side only but this needs to be addressed

Helpful?2SYPY0HFIELD13599463116
Dec 3, 2021
NA
3 out of 5 stars review

Verified Purchase

Quality is laking.

At best a 3 star. The first was broken. The second has alignment issues. The armrest lids are crooked. The screws were falling out due to being stripped at the factory during assembly. This one to will be returned soon.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! We are sorry that the Serta Power Recliner has not met your expectations. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!

Oct 1, 2022
Clayton Harrold
4 out of 5 stars review

Verified Purchase

Great chair with an error !

The chair is great except the right cushion is wobbly it isn't too bad now but I feel it won't do anything be get worse. If you can fix I would appreciate the help.

Helpful?2SYPY0HFIELD13599463116
Apr 19, 2022
Rob Berton
1 out of 5 stars review

Verified Purchase

Terrible Experience

The first chair did not work…the replacement was delivered in the rain, and left on the street which is 70 ft from my house and it weighs 150 lbs. when the rain let up got it in my truck and drove it to the store..

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! Thank you for leaving a review. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.