Customer reviews for Serta Home Theater Power Recliner, Assorted Colors

Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for

Serta Home Theater Power Recliner, Assorted Colors

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4.2 out of 5 stars

stars1,187 ratings533 reviews

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Showing 501-510 of 533 reviews

Dec 7, 2022

Horizon

3 out of 5 stars review

Lots of noise

I just bought this recliner today for a gift and the quality of the recliner and fabric look really solid.Then I tried reclining it and it's making a horrible noise. I'm a little upset because the store a few mile from me was sold out of it so I drove to town to get it and now I will have to drive back to town and try to return it. My husband birthday is in two days so a lot of hassle now. Other than the horrible noise the chair look well build and solid..this site doesn't let me upload a video directly so being a computer tard I guess I can't send the video I took to show the noise it makes.

Helpful?

reply from True Customer Service

Thank you for your feedback. We apologize for the issues you are having. There should be some reclining noise while operating but nothing that is excessive. Please contact us at upholsteryservice@trueinnovations.com and/or call in at 1-800-318-9669 and we can advise steps on how to open a warranty claim.

Dec 6, 2021

Fixer

4 out of 5 stars review

Purchased three but?!?!?

Purchased three chairs and only one worked. With that said I got the chairs to work, flip the chair over on its back side and plug in the power supply plug (square box underneath the chair on back end of chair). Just writing this review for anyone else that has this problem. So far everything is working with all three chairs.

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Jun 8, 2023

Gus Gridley

4 out of 5 stars review

It's a good chair.

I received the chair about a week ago and I love it! The only reason I didn't rate this a 5 is because on the back of the chair there is about a 1/2 inch gap between the back rest and the side of the chair. This gap is only on the left side of the chair. The right side looks fine. Other than that it functions great and is more comfortable than I expected.

Helpful?

reply from True Customer Service

Hello Gus, thanks for stopping by to leave us a review. We are glad that you like your chair and that so far you find it comfortable. We do have some questions about the gap that you mentioned. Please reach out to our customer service department at 800-379-9773 so that we can get more information on the best way to resolve the issue. We look forward to hearing from you and earning that missing star!!

Jan 3, 2024

Steph C

5 out of 5 stars review

Verified Purchase

Great addition to our home

Comfortable and stylish.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please let us know if you have any suggestions on how we can improve our products to better serve you by calling us at 1-800-318-9669 or upholsteryservice@trueinnovations.com.

Dec 9, 2021

Grandma

5 out of 5 stars review

Verified Purchase

Great buy!

Love the chair

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Feb 26, 2023

Terry

1 out of 5 stars review

Last a month

Junk power supply and switches. Company replaced one under warranty and already broke in a month.

Helpful?

reply from True Customer Service

Hello Terry, please reach out to your representative that sent the replacement so we can assist you further. We want you to be happy!

Jul 9, 2023

1 out of 5 stars review

Cheaply Made

Chair broke after a year. Not used very much! Very disappointing

Helpful?

reply from True Customer Service

Hello, very sorry to hear your item broke after a year. We'd like to know how it broke. Please contact us at upholsteryservice@trueinnovations.com

Aug 2, 2022

jacob

4 out of 5 stars review

great buy if ur a tall person

im six foot tall and i loveeee the back height it perfectly supports my big head and its so comfy to sit in i almost came tbh

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Nov 12, 2022

Stephen4040

1 out of 5 stars review

Arrived broken out of the box

Arrived with electrical issues right out of the box. Tried troubleshooting with Serta but its dead Jim.

Helpful?

reply from True Customer Service

Hello, we are sorry to hear that our product arrived faulty. Please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669 so that we may further assist you with your recliner.

Jan 5, 2022

j28

1 out of 5 stars review

waste of money

We spent over $500 on the chair and warranty of 10/4/21 and it already quit working and good luck trying to use the warranty.

Helpful?

reply from Serta Team

Hi there! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.