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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
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4.2 out of 5 stars
stars
1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 501-510 of 533 reviews
Dec 1, 2021
NITMom
1 out of 5 stars review

Nice Looking but Electronics do not work

I bought this chair for my husbands birthday last month. Its a nice looking chair however after assembly the chair was getting power (light in back on) but the electronics would not work. After some looking all connections over still nothing, then the next day it randomly had electric function. Since then it as went out multiple times for no reason and 1 week in nothing at all (still power to the back with light). I reached out to Sam's for an exchange and they no longer have the gray model (which we purchased) in stock. They will not exchange for anything else. This is a good looking chair but if it doesn't work now I can't imagine in a year or more. Plus terrible Sam's customer service. Will not purchase from Sam's Club again.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! We are sorry that the Serta Power Recliner has not met your expectations. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!

Jan 7, 2023
nmh
5 out of 5 stars review

Love it!

We bought this chair as an extra for our office/entertainment room for watching TV last Jan 2022 in gray,Its used every day. I am loving it and buying a 2nd for our family room in brown today! Very Very comfortable and all features work well including the charging stations in the arms. Love that it reclines all the way back into a sleeping position too. Love the lighted blue lights

Helpful?2SYPY0HFIELD13599463116
Dec 7, 2022
Horizon
3 out of 5 stars review

Lots of noise

I just bought this recliner today for a gift and the quality of the recliner and fabric look really solid.Then I tried reclining it and it's making a horrible noise. I'm a little upset because the store a few mile from me was sold out of it so I drove to town to get it and now I will have to drive back to town and try to return it. My husband birthday is in two days so a lot of hassle now. Other than the horrible noise the chair look well build and solid..this site doesn't let me upload a video directly so being a computer tard I guess I can't send the video I took to show the noise it makes.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We apologize for the issues you are having. There should be some reclining noise while operating but nothing that is excessive. Please contact us at upholsteryservice@trueinnovations.com and/or call in at 1-800-318-9669 and we can advise steps on how to open a warranty claim.

Dec 9, 2021
Grandma
5 out of 5 stars review

Verified Purchase

Great buy!

Love the chair

Helpful?2SYPY0HFIELD13599463116
Jan 3, 2024
Steph C
5 out of 5 stars review

Verified Purchase

Great addition to our home

Comfortable and stylish.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please let us know if you have any suggestions on how we can improve our products to better serve you by calling us at 1-800-318-9669 or upholsteryservice@trueinnovations.com.

Jul 9, 2023
Zm
1 out of 5 stars review

Cheaply Made

Chair broke after a year. Not used very much! Very disappointing

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, very sorry to hear your item broke after a year. We'd like to know how it broke. Please contact us at upholsteryservice@trueinnovations.com

Feb 26, 2023
Terry
1 out of 5 stars review

Last a month

Junk power supply and switches. Company replaced one under warranty and already broke in a month.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello Terry, please reach out to your representative that sent the replacement so we can assist you further. We want you to be happy!

Aug 2, 2022
jacob
4 out of 5 stars review

great buy if ur a tall person

im six foot tall and i loveeee the back height it perfectly supports my big head and its so comfy to sit in i almost came tbh

Helpful?2SYPY0HFIELD13599463116
Nov 12, 2022
Stephen4040
1 out of 5 stars review

Arrived broken out of the box

Arrived with electrical issues right out of the box. Tried troubleshooting with Serta but its dead Jim.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, we are sorry to hear that our product arrived faulty. Please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669 so that we may further assist you with your recliner.

Jan 5, 2022
j28
1 out of 5 stars review

waste of money

We spent over $500 on the chair and warranty of 10/4/21 and it already quit working and good luck trying to use the warranty.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.