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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)
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Showing 471-480 of 533 reviews
Jun 17, 2023
Lou
3 out of 5 stars review

Would not recommend

Received this chair a month ago. Assembly was fairly easy with help of grandsons but from the beginning the chair made a horrible squeaky sound, like a stuck pig, when reclining mechanism is activated. Tried applying leather conditioner, hoping to soften the leather but to no avail. Thought maybe it would fix itself but a month later it still makes this awful sound. Called customer service and am able to return it, but I definitely would not recommend it.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi Lou, very sorry to hear of your experience with this item. I see you've already returned the item, but for future reference please don't hesitate to contact us directly at upholsteryservice@trueinnovations.com and/or call into 1-800-318-9669

Oct 26, 2021
Slingblade
3 out of 5 stars review

Sorry

This chair is built like a tank. But, it has to be the most uncomfortable recliner I have ever owned, and I have gone through a lot of recliners in my 67 years. But it is the first I've ever bought online. I absolutely hate the auto recline feature. It is unbelievably slow and you can't adjust the position to your liking. All I wanted was the adjustable head rest which is fine. It is my fault. I should have known better than to buy a chair with out sitting in it. The chair is a bargain for the money. It probably will be just fine for some people. I guess maybe someone smaller might like it. I am 6ft and 230 lbs. Because of the lack of adjustability I would not recommend this chair.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We value your feedback and would love to get this resolved for you immediately. Please contact us at 1-888-240-1945. Thank you.

Aug 25, 2022
Clay A
4 out of 5 stars review

Great value compared to other vendors

Bought 3 of these in black for the riser in our small home movie theatre and placed a low profile sofa in front. Love these chairs, except we do not use the storage under both armrests. Comfort is acceptable for laying back for 2-hour movie. Love the lit cup holders and power headrests. For the price, these are an excellent value considering frequency of use and length of use.

Helpful?2SYPY0HFIELD13599463116
Sep 23, 2023
Red Cat
5 out of 5 stars review

Comfort recliner

Just acquired this chair. Reviews were right about the vinyl rubbing on the arms making a farting sound when action of reclining and declining . I rubbed some baby powder on that part of the vinyl which resolved the problem. Very reasonable priced chair on line.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi! Thank you for your feedback! We appreciate it! If you need anything else, please reach out at 1-800-318-9669 or upholsteryservice@trueinnovations.com.

May 17, 2024
Maywin
2 out of 5 stars review

Uncomfortable

The arm rests and the side of the arms have zero padding, the foot rest a bit but not much. The entire chair doesn't have enough cushioning to be comfortable if you're sitting for more than ten minutes. I purchased based on the reviews because they didn't have the recliner on display in my store. I borrowed a vehicle to bring it home and it would be a hassle to return it. Otherwise I would have.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. If you need further assistance on your product, please don't hesitate to contact us at 1-800-318-9669 or upholsteryservice@trueinnovations.com.

Oct 3, 2021
Bob
3 out of 5 stars review

Wonderful chair

Put this chair in my man cave on the basement. Very comfortable. Wish could tilt back farther. Love the plug is in the storage. Needs a little light to see it better. Also the arm rest needs to be 4 inches longer. But over all for the price you be happy. Have a second one on order.

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Jan 27, 2022
Nickey
3 out of 5 stars review

Nice Chair

I find it comfortable and functional with storage in arms and cup holders. I didn't want to pay for real leather and hopefully it will last. There is a 1 year warranty but no company or phone number listed if there is a problem. Also by being a member I believe it added a year to my warranty.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hello Nickey, We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Mar 11, 2024
Dadofseven
1 out of 5 stars review

Bad design - back of chair snapped, twice!

The chair is comfortable but is a bad design. The armrest covers wobble. Where the back of the chair slides into the base one side snapped in two during normal use. I spent four hours fixing it. Then the other side broke! I am out of warrant (two years old). What a waste of money.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call 1-800-318-9669.

Mar 9, 2022
Todd
4 out of 5 stars review

Verified Purchase

Great Recliner

Great recliner for the price

Helpful?2SYPY0HFIELD13599463116
Aug 23, 2022
Ashley
1 out of 5 stars review

Back of chair broke in half

I've had this less than two months and the back broke in half

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.