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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars
1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 471-480 of 533 reviews
Aug 25, 2022
Clay A
4 out of 5 stars review

Great value compared to other vendors

Bought 3 of these in black for the riser in our small home movie theatre and placed a low profile sofa in front. Love these chairs, except we do not use the storage under both armrests. Comfort is acceptable for laying back for 2-hour movie. Love the lit cup holders and power headrests. For the price, these are an excellent value considering frequency of use and length of use.

Helpful?2SYPY0HFIELD13599463116
Jan 27, 2022
Nickey
3 out of 5 stars review

Nice Chair

I find it comfortable and functional with storage in arms and cup holders. I didn't want to pay for real leather and hopefully it will last. There is a 1 year warranty but no company or phone number listed if there is a problem. Also by being a member I believe it added a year to my warranty.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hello Nickey, We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Oct 3, 2021
Bob
3 out of 5 stars review

Wonderful chair

Put this chair in my man cave on the basement. Very comfortable. Wish could tilt back farther. Love the plug is in the storage. Needs a little light to see it better. Also the arm rest needs to be 4 inches longer. But over all for the price you be happy. Have a second one on order.

Helpful?2SYPY0HFIELD13599463116
Feb 21, 2023
No
2 out of 5 stars review

SO LOUD

I ignored the other reviews about the chair being squeaky when opened and closed. I should not have. It was so loud it wakes up the entire house. If you don't mind being woken up then this chair is for you. The leather rubs against itself and produces an awesome sound. Yes, I tried internet hacks of oil and power on the leather that rubs and it did not help. Besides that the chair worked well but we had to return it, wasn't worth losing our sanity over.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, thank you for your feedback. I'm sorry to hear you had a bad experience with the recliner and had to return. Some rubbing is to be expected with blended leather, but should be nothing extreme.

Feb 11, 2024
Speedy
1 out of 5 stars review

Garbage

Bought on sale with warranty. Thank God I did. It came ready to put together. Although right of the bat noticed the arm rests were put on at angles that left it worth an opening. It was OK as in comfort. As I read in other reviews that the quality of it was bad as in the seat sank quickly and the wood backing that held it together as part of the frame. It was an issue cause it had broken, as well as the seat wearing down quickly and people having to put a pillow in it cause, the seat would sag so severely. Well, despite it all, I gave it a try. Boy, was they right! The seat sagged first so bad I had to put a seat cushion in it so my back wouldn't hurt so bad. Then, months in later, the seat back snapped. So it's no longer usable. As expected, the warranty you buy with it threw all state. Had given nothing but issues to us. Still have gotten nothing repaired or agents to make it right. As well as Sam's saying is nothing they can do. It's all up to Allstate. So a 600.00 dollar purchase. Money is just gone. Chair plus the 5 yr warranty price. Do not get. Look at something else or buy somewhere else. Pay the extra money. It's worth the extra cash to avoid the headache and basically being taken advantage of. Not having nothing to show for your hard earned money. Serta used to make good products. Now they have a name and are putting out crap at the same price. Mind you, I'm a 165 lbs. So no reason for this. Look at the weight limit. Ridiculous. Never again!

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call 1-800-318-9669.

Jun 17, 2023
Lou
3 out of 5 stars review

Would not recommend

Received this chair a month ago. Assembly was fairly easy with help of grandsons but from the beginning the chair made a horrible squeaky sound, like a stuck pig, when reclining mechanism is activated. Tried applying leather conditioner, hoping to soften the leather but to no avail. Thought maybe it would fix itself but a month later it still makes this awful sound. Called customer service and am able to return it, but I definitely would not recommend it.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi Lou, very sorry to hear of your experience with this item. I see you've already returned the item, but for future reference please don't hesitate to contact us directly at upholsteryservice@trueinnovations.com and/or call into 1-800-318-9669

Mar 11, 2024
Dadofseven
1 out of 5 stars review

Bad design - back of chair snapped, twice!

The chair is comfortable but is a bad design. The armrest covers wobble. Where the back of the chair slides into the base one side snapped in two during normal use. I spent four hours fixing it. Then the other side broke! I am out of warrant (two years old). What a waste of money.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call 1-800-318-9669.

May 17, 2024
Maywin
2 out of 5 stars review

Uncomfortable

The arm rests and the side of the arms have zero padding, the foot rest a bit but not much. The entire chair doesn't have enough cushioning to be comfortable if you're sitting for more than ten minutes. I purchased based on the reviews because they didn't have the recliner on display in my store. I borrowed a vehicle to bring it home and it would be a hassle to return it. Otherwise I would have.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. If you need further assistance on your product, please don't hesitate to contact us at 1-800-318-9669 or upholsteryservice@trueinnovations.com.

Dec 19, 2022
Wilson
1 out of 5 stars review

Chair stopped working. No longer working

Chair no longer works. Not pleased with this product.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi Wilson, sorry to hear the item has stopped working. Please contact us at upholsteryservice@trueinnovations.com and we'll be happy to advise steps on opening a warranty claim.

Aug 23, 2022
Ashley
1 out of 5 stars review

Back of chair broke in half

I've had this less than two months and the back broke in half

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.