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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)
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Showing 461-470 of 533 reviews
Feb 19, 2023
Laura K
5 out of 5 stars review

Verified Purchase

Great Buy

Exceeds expectations!

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Jul 22, 2023
Name
5 out of 5 stars review

Verified Purchase

Feet do not come over the edge - pain

My husband LOVES it!

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi, glad your husband loves it. If you're having any kind of issue with the item, please don’t hesitate to contact us at upholsteryservice@trueinnovations.com and/or call 1-800-318-9669

Feb 10, 2022
LoveDLord
5 out of 5 stars review

Verified Purchase

Very comfortable, Love the feel of the leather!

LoveDLord

Helpful?2SYPY0HFIELD13599463116
Mar 2, 2023
Steve
5 out of 5 stars review

Verified Purchase

Recliner

Very nice

Helpful?2SYPY0HFIELD13599463116
Nov 22, 2022
na
2 out of 5 stars review

Verified Purchase

.na

Not so comfortable

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, We're sorry to hear you found the item uncomfortable. We'd like to know exactly what you didn't like about the item. We appreciate all feedback!

Mar 19, 2023
Barbara Pena
5 out of 5 stars review

Verified Purchase

Recliner

Excellent

Helpful?2SYPY0HFIELD13599463116
Dec 1, 2021
Enrique
4 out of 5 stars review

Verified Purchase

Space saver

Goodbye for the money

Helpful?2SYPY0HFIELD13599463116
Dec 10, 2021
Cheryl
5 out of 5 stars review

Verified Purchase

Great recliner, very comfortable !

Love it!!!!

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Feb 11, 2024
Speedy
1 out of 5 stars review

Garbage

Bought on sale with warranty. Thank God I did. It came ready to put together. Although right of the bat noticed the arm rests were put on at angles that left it worth an opening. It was OK as in comfort. As I read in other reviews that the quality of it was bad as in the seat sank quickly and the wood backing that held it together as part of the frame. It was an issue cause it had broken, as well as the seat wearing down quickly and people having to put a pillow in it cause, the seat would sag so severely. Well, despite it all, I gave it a try. Boy, was they right! The seat sagged first so bad I had to put a seat cushion in it so my back wouldn't hurt so bad. Then, months in later, the seat back snapped. So it's no longer usable. As expected, the warranty you buy with it threw all state. Had given nothing but issues to us. Still have gotten nothing repaired or agents to make it right. As well as Sam's saying is nothing they can do. It's all up to Allstate. So a 600.00 dollar purchase. Money is just gone. Chair plus the 5 yr warranty price. Do not get. Look at something else or buy somewhere else. Pay the extra money. It's worth the extra cash to avoid the headache and basically being taken advantage of. Not having nothing to show for your hard earned money. Serta used to make good products. Now they have a name and are putting out crap at the same price. Mind you, I'm a 165 lbs. So no reason for this. Look at the weight limit. Ridiculous. Never again!

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reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call 1-800-318-9669.

Feb 21, 2023
No
2 out of 5 stars review

SO LOUD

I ignored the other reviews about the chair being squeaky when opened and closed. I should not have. It was so loud it wakes up the entire house. If you don't mind being woken up then this chair is for you. The leather rubs against itself and produces an awesome sound. Yes, I tried internet hacks of oil and power on the leather that rubs and it did not help. Besides that the chair worked well but we had to return it, wasn't worth losing our sanity over.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, thank you for your feedback. I'm sorry to hear you had a bad experience with the recliner and had to return. Some rubbing is to be expected with blended leather, but should be nothing extreme.