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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)
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Showing 201-210 of 533 reviews
Jan 3, 2022
Thehero
5 out of 5 stars review

Nice Chair

I purchased a couple of these for my Game room/TV room as my older ones needed replacement. Assembly was very fast and easy, just slide the chairback into the base, connect the chairback control wire into the base control wire and plug it in. I've had these for a couple of weeks now and they are comfortable. Although I am nowhere near the weight limit of 350 pounds, these chairs appear to be able to handle this weight as they are solidly built. For the price and the features, these were a good deal.

Helpful?2SYPY0HFIELD13599463116
Apr 20, 2023
Stephanie H
5 out of 5 stars review

Verified Purchase

worth every penny

Great buy

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi Stephanie, thanks for taking the time to leave this review! Glad to hear you think so! If you run into any issues with the item, please don’t hesitate to contact us at upholsteryservice@trueinnovations.com and/or call 1-800-318-9669

Jun 6, 2023
Herr Iggy
1 out of 5 stars review

Don't waste your time and money

I wanted to try this particular power recliner because I trusted (past tense) the same Serta, and the price was right. When it arrived, I was initially pleased with the fit, finish, and function. However, after only a few days, while leaning back, I heard a pop. Then, a couple of days later, the back just fell off of the base with me along with it. For the consumer: Don't buy. The company has decided to use cheap plywood for components that should have been metal, namely the mounts that hold the female rails that allow connection to - and disconnection from - the male rails on the base, which are both made of metal. For Serta: Very poor design. If you wanted to save money, eliminate the gas springs from the arm rests, and use that to buy metal to reinforce the plywood "legs," as we shall call them, which are glued and stapled to the rest of the top-half framework. Many staples pierced the edge below the gusset, and the nuts used to mount the rails to the legs seem to have been overtightened and contributed to the failure. Both of these issues as well as both fissures all lied in the same plane, which would be parallel to the floor if the seat were in a completely vertical position. (I am less than 200lb)

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, we hate to hear of these issues! Please contact us at upholsteryservice@trueinnovations.com and/or call into 1-800-318-9669 to open a warranty claim.

Sep 3, 2023
Amy
1 out of 5 stars review

Bonded leather

I almost purchased two of these. They're so comfortable! And the design and features are great Thank God I didn't. Bonded leather products usually only last a few years before they start pealing. If you want something that will last a decade, this is not it. Sams club should really sell these with fabric upholstery instead.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi Amy, We appreciate your feedback. We are always looking to improve our products. if you need any further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com or call 1-800-318-9669.

Sep 29, 2021
Johnny
5 out of 5 stars review

very comfy

this recliner is very nice. i bough the brown one. very comfy and spacious. i love all the features it has usb connector, extra light connectors. it also has led light color on the cup holder that changes to different colors. everyone that seen it loves it. you can also control the headrest. i do recommend this product

Helpful?2SYPY0HFIELD13599463116
Jan 11, 2023
Teri
1 out of 5 stars review

Verified Purchase

1was damaged

Bought 2, 1 is damaged

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, please work back through the store for an exchange and/or contact us at upholsteryservice@trueinnovations.comWe'll be happy to advise steps on opening a warranty claim.

Sep 13, 2022
Colleen
2 out of 5 stars review

Poorly made!

We ordered 2 of these chairs less than a year ago. They were pretty good for the first 4 months but after that they are slowly beaking down. The springs are worn out and the chair makes strange noises. I sit on the floor most nights because my chair makes my back hurt worse.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for providing feedback. Your opinions and suggestions are very important to us. If you require additional assistance, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773.

Aug 5, 2022
Todd
1 out of 5 stars review

Cheap cheap cheap

We bought two of these less than 6 months ago and loved them for about 3 months then they quickly started falling apart and now they have both broken down and won't recline properly or go back to fully down. Absolute 100% TRASH! Do not buy these chairs!

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jan 17, 2023
Julia
1 out of 5 stars review

Smells bad

Nice chair but the fumes are unbearable and instead of disapating, are only getting worse. I can't bear to sit in it. The smell gets on my clothes as well and makes me nauseaus.. It is going back as soon as I can hire someone to take it back downstairs.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.

Nov 6, 2021
Sam
3 out of 5 stars review

Short-lived furniture

I have purchased 6 of these chairs. They look fine but they are cheap (I know $399). They're not going to last long and will not survive children. 1.) the flip up arm rests are easily broken and a challenge to repair. 2.) the motor control is easily tripped and requires reset (I definitely own a couple of chairs that are more of a problem than the others). This is REALLY aggravating as you have to crawl behind and unplug each wired connection until the cup holders will light up again and then it will either trip again or will resume raising and lowering the chair back again (dielectric grease seems to help). They are designed for people who are 5'10” and shorter and arranging them side-by-side helps the armrests (which are a little tall and could be better padded). I cannot recommend these for daily use but they're ok for a budget media room.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! We are sorry that the Serta Power Recliner has not met your expectations. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!