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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars
1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 201-210 of 533 reviews
Jan 11, 2023
Reviewer name: Teri
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

1was damaged

Bought 2, 1 is damaged

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, please work back through the store for an exchange and/or contact us at upholsteryservice@trueinnovations.comWe'll be happy to advise steps on opening a warranty claim.

Feb 9, 2022
Reviewer name: soxey33
1 out of 5 stars
1 out of 5 stars review

Broke within 4 Months

I bought this chair back in August 2021, got home and it worked great until the LED lights and the USB connector on the side of the chair stopped working. I called True Innovations and emailed the lady back and forth until i was told they don't make that part anymore. I called Sam's Club to return it and of course they don't carry it anymore. I liked the chair for the few mos. it worked and really don't want to get rid of it so I guess I am stuck with a broke chair.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Aug 5, 2022
Reviewer name: Todd
1 out of 5 stars
1 out of 5 stars review

Cheap cheap cheap

We bought two of these less than 6 months ago and loved them for about 3 months then they quickly started falling apart and now they have both broken down and won't recline properly or go back to fully down. Absolute 100% TRASH! Do not buy these chairs!

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Mar 10, 2023
Reviewer name: sam998
2 out of 5 stars
2 out of 5 stars review

not worth the money

This chair is defiantly NOT worth the money. Yes it went together well but it is very slow and loud. The sound it makes EVERY time it goes up or down is horrible. And no it didn't go away with use. If I could afford to get rid of these sums get other I would in a heart beat. We have had these for about 6 month and it isn't any better then when we got them. We even put Liberians on the sides to no avail.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Your chair should not make noise when raising and lowering. Please reach out to our customer service department for a possible warranty replacement gas lift. Our customer service representatives are available Monday through Friday at 800-379-9773

Jan 17, 2023
Reviewer name: Julia
1 out of 5 stars
1 out of 5 stars review

Smells bad

Nice chair but the fumes are unbearable and instead of disapating, are only getting worse. I can't bear to sit in it. The smell gets on my clothes as well and makes me nauseaus.. It is going back as soon as I can hire someone to take it back downstairs.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.

Dec 8, 2022
Reviewer name: Noble
1 out of 5 stars
1 out of 5 stars review

Terrible construction

Own less then four months and o my used by my husband. For weeks now there has been a popping and cracking noise and then last night it made a big crack and the back fell completely backwards. Upon inspection the wood connecting the back to metals arms has completely splintered and broken on both sides. Don't waste your money! Also will not allow me to upload a photo.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi, we're very sorry to hear about this issue. We'd like to review further. Please contact us at upholsteryservice@trueinnovations.com

Jun 1, 2023
Reviewer name: MadMix
1 out of 5 stars
1 out of 5 stars review

Buyer Beware

I bought this recliner in Jan/Feb of this year for my husband who is disabled. Needless to say it was the worst investment I made. The chair was hardly used and is falling apart. The motor is loud, the foam and wood underneath the chair is hanging down when the chair is in a reclining position. The recliner has now been put in the garage for it is to dangerous for my husband to use due to his diasabilies. I never write reviews on products but I must say on this particular one, Buyer Beware. Please note I still love Sam's Club and have been a loyal Business customer for a very long time !!

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, the issues you're describing are not normal and we'd like to review further. Please contact us upholsterysevice@trueinnovatinos.com and/or call into 1-800-318-9669

Nov 14, 2021
Reviewer name: Cyndy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Electric and USB outlets and storage in arm rests

Very comfortable

Helpful?2SYPY0HFIELD13599463116
Sep 13, 2022
Reviewer name: Colleen
2 out of 5 stars
2 out of 5 stars review

Poorly made!

We ordered 2 of these chairs less than a year ago. They were pretty good for the first 4 months but after that they are slowly beaking down. The springs are worn out and the chair makes strange noises. I sit on the floor most nights because my chair makes my back hurt worse.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Thank you for providing feedback. Your opinions and suggestions are very important to us. If you require additional assistance, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773.

Apr 20, 2023
Reviewer name: Stephanie H
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

worth every penny

Great buy

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi Stephanie, thanks for taking the time to leave this review! Glad to hear you think so! If you run into any issues with the item, please don’t hesitate to contact us at upholsteryservice@trueinnovations.com and/or call 1-800-318-9669