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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars
1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 211-220 of 533 reviews
Jan 3, 2022
Thehero
5 out of 5 stars review

Nice Chair

I purchased a couple of these for my Game room/TV room as my older ones needed replacement. Assembly was very fast and easy, just slide the chairback into the base, connect the chairback control wire into the base control wire and plug it in. I've had these for a couple of weeks now and they are comfortable. Although I am nowhere near the weight limit of 350 pounds, these chairs appear to be able to handle this weight as they are solidly built. For the price and the features, these were a good deal.

Helpful?2SYPY0HFIELD13599463116
Aug 29, 2022
kline601
1 out of 5 stars review

NOT GOOD

We bought this recliner online and delivery was perfect then the trouble started. The chairs motor quit working only two days of very limited use. It got stuck in the reclined position I had to bang on the motor the get the chair to return to non-reclined position. I then tried it again and it would not do anything unless I hit the footrest with my foot. Getting it returned was quite an ordeal Sams wanted us to return it to our nearest store which I declined how would I get it there with no truck. Next they sent Fedex to pick it up but sent Fedex to the wrong address. After calling again Sams finally got it picked up a few days later and we received a full refund. Do not buy this chair it does not last and returning it is a hassle.

Helpful?2SYPY0HFIELD13599463116
Mar 10, 2023
sam998
2 out of 5 stars review

not worth the money

This chair is defiantly NOT worth the money. Yes it went together well but it is very slow and loud. The sound it makes EVERY time it goes up or down is horrible. And no it didn't go away with use. If I could afford to get rid of these sums get other I would in a heart beat. We have had these for about 6 month and it isn't any better then when we got them. We even put Liberians on the sides to no avail.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Your chair should not make noise when raising and lowering. Please reach out to our customer service department for a possible warranty replacement gas lift. Our customer service representatives are available Monday through Friday at 800-379-9773

Sep 18, 2021
jpvptx
5 out of 5 stars review

LOVE THEM

Looked high and low for some good chairs these fit the price range and are AMAZING comfy I'm a bigger guy and these support up to 350LBS bought 3 for the man cave… you will not find a better deal I promise you… so glad I bought these sams carries nothing but the best quality

Helpful?2SYPY0HFIELD13599463116
Jun 6, 2023
Herr Iggy
1 out of 5 stars review

Don't waste your time and money

I wanted to try this particular power recliner because I trusted (past tense) the same Serta, and the price was right. When it arrived, I was initially pleased with the fit, finish, and function. However, after only a few days, while leaning back, I heard a pop. Then, a couple of days later, the back just fell off of the base with me along with it. For the consumer: Don't buy. The company has decided to use cheap plywood for components that should have been metal, namely the mounts that hold the female rails that allow connection to - and disconnection from - the male rails on the base, which are both made of metal. For Serta: Very poor design. If you wanted to save money, eliminate the gas springs from the arm rests, and use that to buy metal to reinforce the plywood "legs," as we shall call them, which are glued and stapled to the rest of the top-half framework. Many staples pierced the edge below the gusset, and the nuts used to mount the rails to the legs seem to have been overtightened and contributed to the failure. Both of these issues as well as both fissures all lied in the same plane, which would be parallel to the floor if the seat were in a completely vertical position. (I am less than 200lb)

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, we hate to hear of these issues! Please contact us at upholsteryservice@trueinnovations.com and/or call into 1-800-318-9669 to open a warranty claim.

Oct 25, 2021
pampered
3 out of 5 stars review

Excellent price

Purchased in brown. Chair is wide and fairly comfortable. I do not care for storage arms as they are too high for me and very firm. My previous power recliner had overstuffed fabric arms a much better choice (especially if you will use on a daily basis). Must be placed 6-8” from back wall. Another con for me personally is where power controls are located (inside chair) It probably wouldn't bother most people but I am used to controls on the outside of chair. I will keep until it wears out but will never buy another power recliner unless fabric, overstuffed and a wall hugger. Is a good chair for the price with lots of bells and whistles.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We're sorry to learn that you're not having a 5-star experience with your recliner. We would love the opportunity to address any questions or concerns you may have. If you wouldn’t mind, please contact us at 1-888-240-1945.

Jan 7, 2026
CLARENCE
1 out of 5 stars review

Lasted a year with absolutely no customer service

Purchased this recliner from Sams about a year ago. I liked the chair until today when the power to the backrest/footrest/led light cupholder had no power. The unit had power to the in arm outlets but the lifts are dead. Tried to contact Life Styles/Serta. Good luck. Horrible service. Two hang ups and I am stuck with a $500.00 worthless chair now. Avoid this operation unless you plan on throwing good money away.

Helpful?2SYPY0HFIELD13599463116
Nov 5, 2021
ginny
5 out of 5 stars review

Verified Purchase

great

comfortable and looks good

Helpful?2SYPY0HFIELD13599463116
Jun 26, 2022
Charisse
5 out of 5 stars review

Verified Purchase

Awesome Chair

Was a Father's Day gift my husband loves it.

Helpful?2SYPY0HFIELD13599463116
Dec 2, 2021
TDY
4 out of 5 stars review

Verified Purchase

Serta

Nice chair. Arm rest storm compartments has a tendency to get loose and mis align.

Helpful?2SYPY0HFIELD13599463116