Skip to Main Content
Sams Club
Sams Club
Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)
Write a review

Customer photos

  • +53 images
Sort by |
Showing 211-220 of 533 reviews
Jun 1, 2023
MadMix
1 out of 5 stars review

Buyer Beware

I bought this recliner in Jan/Feb of this year for my husband who is disabled. Needless to say it was the worst investment I made. The chair was hardly used and is falling apart. The motor is loud, the foam and wood underneath the chair is hanging down when the chair is in a reclining position. The recliner has now been put in the garage for it is to dangerous for my husband to use due to his diasabilies. I never write reviews on products but I must say on this particular one, Buyer Beware. Please note I still love Sam's Club and have been a loyal Business customer for a very long time !!

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, the issues you're describing are not normal and we'd like to review further. Please contact us upholsterysevice@trueinnovatinos.com and/or call into 1-800-318-9669

Feb 5, 2023
Jerome
4 out of 5 stars review

3 months in and only found one issue so far.

So I went all in on a sale and bought 3 of these chairs for the man cave. My brother and I are pretty big guys over 250lbs but these have held up amazingly so far. It's definitely faux leather so I don't expect it to hold up for years but it's staying nice so far. The only complaint I have about these is that in the foot rest there is the particle board feeling piece that is really easy to break on accident. I was going to return them but I ended up just replacing it my own wooden piece instead. It's way stronger now and still holding up. This is my only issue I had with these chairs but even if I knew about it beforehand these and still worth it for the price when on sale. I'd give these 3.5 stars but I'll round up.

Helpful?2SYPY0HFIELD13599463116
Nov 6, 2021
Sam
3 out of 5 stars review

Short-lived furniture

I have purchased 6 of these chairs. They look fine but they are cheap (I know $399). They're not going to last long and will not survive children. 1.) the flip up arm rests are easily broken and a challenge to repair. 2.) the motor control is easily tripped and requires reset (I definitely own a couple of chairs that are more of a problem than the others). This is REALLY aggravating as you have to crawl behind and unplug each wired connection until the cup holders will light up again and then it will either trip again or will resume raising and lowering the chair back again (dielectric grease seems to help). They are designed for people who are 5'10” and shorter and arranging them side-by-side helps the armrests (which are a little tall and could be better padded). I cannot recommend these for daily use but they're ok for a budget media room.

Helpful?2SYPY0HFIELD13599463116
reply from Serta Team

Hi there! We are sorry that the Serta Power Recliner has not met your expectations. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!

Jan 3, 2023
Bricky
1 out of 5 stars review

no good

Took this chair back. Reviews are right about the side storage bins. They will come out of alignment within a week. You also will need to put Vaseline down both sides of the chair or you will have ungodly noise when you move or put the chair up or down. Not worth the money.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hello, Thank you for your feedback. We'll certainly look into that issue. If you have any other issues with an item please don't hesitate to reach out to us at upholsteryservice@trueinnovations.com

Dec 8, 2022
Noble
1 out of 5 stars review

Terrible construction

Own less then four months and o my used by my husband. For weeks now there has been a popping and cracking noise and then last night it made a big crack and the back fell completely backwards. Upon inspection the wood connecting the back to metals arms has completely splintered and broken on both sides. Don't waste your money! Also will not allow me to upload a photo.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Hi, we're very sorry to hear about this issue. We'd like to review further. Please contact us at upholsteryservice@trueinnovations.com

Mar 10, 2023
sam998
2 out of 5 stars review

not worth the money

This chair is defiantly NOT worth the money. Yes it went together well but it is very slow and loud. The sound it makes EVERY time it goes up or down is horrible. And no it didn't go away with use. If I could afford to get rid of these sums get other I would in a heart beat. We have had these for about 6 month and it isn't any better then when we got them. We even put Liberians on the sides to no avail.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

Your chair should not make noise when raising and lowering. Please reach out to our customer service department for a possible warranty replacement gas lift. Our customer service representatives are available Monday through Friday at 800-379-9773

Sep 18, 2021
jpvptx
5 out of 5 stars review

LOVE THEM

Looked high and low for some good chairs these fit the price range and are AMAZING comfy I'm a bigger guy and these support up to 350LBS bought 3 for the man cave… you will not find a better deal I promise you… so glad I bought these sams carries nothing but the best quality

Helpful?2SYPY0HFIELD13599463116
Sep 25, 2022
JS
5 out of 5 stars review

Verified Purchase

Decent for price.

Sturdy and comfortable. Compatible with two prong battery packs.

Helpful?2SYPY0HFIELD13599463116
Mar 23, 2024
Jay
5 out of 5 stars review

Verified Purchase

Serta Recliner

Well built and very comfortable.

Helpful?2SYPY0HFIELD13599463116
reply from True Customer Service

We greatly appreciate your positive feedback and review. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at upholsteryservice@trueinnovations.com or 1-800-318-9669.

Mar 12, 2023
hlestringman
4 out of 5 stars review

Verified Purchase

Theater lounger not just for theaters!

Comfortable, auto opening, convenient USB plug in and push button operation

Helpful?2SYPY0HFIELD13599463116