We bought this recliner online and delivery was perfect then the trouble started. The chairs motor quit working only two days of very limited use. It got stuck in the reclined position I had to bang on the motor the get the chair to return to non-reclined position. I then tried it again and it would not do anything unless I hit the footrest with my foot. Getting it returned was quite an ordeal Sams wanted us to return it to our nearest store which I declined how would I get it there with no truck. Next they sent Fedex to pick it up but sent Fedex to the wrong address. After calling again Sams finally got it picked up a few days later and we received a full refund. Do not buy this chair it does not last and returning it is a hassle.

I purchased a couple of these for my Game room/TV room as my older ones needed replacement. Assembly was very fast and easy, just slide the chairback into the base, connect the chairback control wire into the base control wire and plug it in. I've had these for a couple of weeks now and they are comfortable. Although I am nowhere near the weight limit of 350 pounds, these chairs appear to be able to handle this weight as they are solidly built. For the price and the features, these were a good deal.

I wanted to try this particular power recliner because I trusted (past tense) the same Serta, and the price was right. When it arrived, I was initially pleased with the fit, finish, and function. However, after only a few days, while leaning back, I heard a pop. Then, a couple of days later, the back just fell off of the base with me along with it. For the consumer: Don't buy. The company has decided to use cheap plywood for components that should have been metal, namely the mounts that hold the female rails that allow connection to - and disconnection from - the male rails on the base, which are both made of metal. For Serta: Very poor design. If you wanted to save money, eliminate the gas springs from the arm rests, and use that to buy metal to reinforce the plywood "legs," as we shall call them, which are glued and stapled to the rest of the top-half framework. Many staples pierced the edge below the gusset, and the nuts used to mount the rails to the legs seem to have been overtightened and contributed to the failure. Both of these issues as well as both fissures all lied in the same plane, which would be parallel to the floor if the seat were in a completely vertical position. (I am less than 200lb)

Purchased in brown. Chair is wide and fairly comfortable. I do not care for storage arms as they are too high for me and very firm. My previous power recliner had overstuffed fabric arms a much better choice (especially if you will use on a daily basis). Must be placed 6-8” from back wall. Another con for me personally is where power controls are located (inside chair) It probably wouldn't bother most people but I am used to controls on the outside of chair. I will keep until it wears out but will never buy another power recliner unless fabric, overstuffed and a wall hugger. Is a good chair for the price with lots of bells and whistles.

Looked high and low for some good chairs these fit the price range and are AMAZING comfy I'm a bigger guy and these support up to 350LBS bought 3 for the man cave… you will not find a better deal I promise you… so glad I bought these sams carries nothing but the best quality

Bought this about 20 months ago. Had problem with the arm lids not lining up with the arms. Fixed that with a 3d printed piece that I attached to the in side of the lids so when closed they keep the lid in place. Also when you are moving the foot rest up or down there was a loud noise from the “Leather” rubbing on each other. Fixed that by putting a very small amount of Vaseline on the contact areas. The biggest problem is that the USB charging ports have all quit working along with the lights around the cup holders. Emailed customer service about this and they are clueless about any fix for this problem. I did plug my own USB charger into the provided AC outlet inside the arm so I can still charge things while using the chair.

I assembled my chair and immediately noticed that the hinges on the arm rests were both sprung and did not lineup with the armrests leaving a gap down into the storage area. As time went on these gaps became worse. Now a tiny screw fell out causing the arm rest to flip open immediately after removing my arm. Screw is not in the storage space so it cannot be replaced. Less than a year and i eant to put it in a dumpster.

Purchased this chair 11/2021. It is a huge disappointment, for certain. Within a month of purchase, the electronic hydraulics started squeaking when reclining and raising the leg rest. Figured I could live with that…however, I am now dealing with the hinged armrest covers coming off, the seat sinking and sagging, and the finish peeling off the exterior. It's been less than 5 months, and I am very disappointed. Lesson learned.

So I went all in on a sale and bought 3 of these chairs for the man cave. My brother and I are pretty big guys over 250lbs but these have held up amazingly so far. It's definitely faux leather so I don't expect it to hold up for years but it's staying nice so far. The only complaint I have about these is that in the foot rest there is the particle board feeling piece that is really easy to break on accident. I was going to return them but I ended up just replacing it my own wooden piece instead. It's way stronger now and still holding up. This is my only issue I had with these chairs but even if I knew about it beforehand these and still worth it for the price when on sale. I'd give these 3.5 stars but I'll round up.

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