Bought this about 20 months ago. Had problem with the arm lids not lining up with the arms. Fixed that with a 3d printed piece that I attached to the in side of the lids so when closed they keep the lid in place. Also when you are moving the foot rest up or down there was a loud noise from the “Leather” rubbing on each other. Fixed that by putting a very small amount of Vaseline on the contact areas. The biggest problem is that the USB charging ports have all quit working along with the lights around the cup holders. Emailed customer service about this and they are clueless about any fix for this problem. I did plug my own USB charger into the provided AC outlet inside the arm so I can still charge things while using the chair.

Purchased this recliner from Sams about a year ago. I liked the chair until today when the power to the backrest/footrest/led light cupholder had no power. The unit had power to the in arm outlets but the lifts are dead. Tried to contact Life Styles/Serta. Good luck. Horrible service. Two hang ups and I am stuck with a $500.00 worthless chair now. Avoid this operation unless you plan on throwing good money away.

I assembled my chair and immediately noticed that the hinges on the arm rests were both sprung and did not lineup with the armrests leaving a gap down into the storage area. As time went on these gaps became worse. Now a tiny screw fell out causing the arm rest to flip open immediately after removing my arm. Screw is not in the storage space so it cannot be replaced. Less than a year and i eant to put it in a dumpster.

Purchased this chair 11/2021. It is a huge disappointment, for certain. Within a month of purchase, the electronic hydraulics started squeaking when reclining and raising the leg rest. Figured I could live with that…however, I am now dealing with the hinged armrest covers coming off, the seat sinking and sagging, and the finish peeling off the exterior. It's been less than 5 months, and I am very disappointed. Lesson learned.

So I went all in on a sale and bought 3 of these chairs for the man cave. My brother and I are pretty big guys over 250lbs but these have held up amazingly so far. It's definitely faux leather so I don't expect it to hold up for years but it's staying nice so far. The only complaint I have about these is that in the foot rest there is the particle board feeling piece that is really easy to break on accident. I was going to return them but I ended up just replacing it my own wooden piece instead. It's way stronger now and still holding up. This is my only issue I had with these chairs but even if I knew about it beforehand these and still worth it for the price when on sale. I'd give these 3.5 stars but I'll round up.

Didn't work

Bought 2, 1 is damaged

I bought this chair back in August 2021, got home and it worked great until the LED lights and the USB connector on the side of the chair stopped working. I called True Innovations and emailed the lady back and forth until i was told they don't make that part anymore. I called Sam's Club to return it and of course they don't carry it anymore. I liked the chair for the few mos. it worked and really don't want to get rid of it so I guess I am stuck with a broke chair.

We bought two of these less than 6 months ago and loved them for about 3 months then they quickly started falling apart and now they have both broken down and won't recline properly or go back to fully down. Absolute 100% TRASH! Do not buy these chairs!

Nice chair but the fumes are unbearable and instead of disapating, are only getting worse. I can't bear to sit in it. The smell gets on my clothes as well and makes me nauseaus.. It is going back as soon as I can hire someone to take it back downstairs.