Greetings, We understand how important it is to have a reliable appliance at home. Let us help you with your laundry combo. Here is a link for troubleshooting steps for your washer that doesn't clean clothes; kindly click the embedded words. Clothes are not clean after washing in the Samsung washing machine. https://www.samsung.com/us/support/troubleshooting/TSG01108627/#:~:text=Clothes%20are%20not%20clean%20after%20washing%20in%20Samsung,for%20an%20error%20code%20or%20other%20related%20issues.?msockid=08e6a45904c26b1f3477b061055f6aec Here is a link for troubleshooting steps for your dryer that runs too long; kindly click the embedded words. What if drying process takes too long in Samsung Dryer. https://www.samsung.com/sg/support/home-appliances/what-to-do-when-drying-process-takes-too-long-in-samsung-dryer/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147739234) to help our team pull up your information when you message us. Thank you. -Ricardo

We want you to have a hassle-free experience with the washer. Kash. Let's help you boost its potential. Concentrated or highly enriched agents (fabric softener or detergent) must be diluted with water before being added to prevent the compartment from clogging. For details, see page 33 of the washer's manual under "Detergent drawer guidelines (See CAUTION fourth bullet) https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147506590, to help our team pull up your information when you message us. Have a great day. -John

We are committed to enhancing the performance of your dryer, Jamie. Let's get this taken care of. We suggest referring to the resources listed below to address the drying issue in your dryer. Please click the hyperlinks for additional tips. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147493662, to help our team pull up your information when you message us. Have a great day. -John