I've had this freezer for two weeks and so far so good. I was concerned about the shipping due to other reviews but everything went smoothly. The product was packaged very well and there were no dents or damage. I'm using this as a freezer in my garage plugged into a GCFI outlet. It is not recommended but I haven't had any trips yet. I do have a WiFi thermometer so I can monitor the temperature from my phone in case of power loss or any issues to prevent food spoilage or loss. The only con is that the door can be difficult to open with one hand. On the flip side, the sealing of the door is really strong and that is more important. There is plenty of storage and shelving, much better organization than a deep freezer. I purchased this freezer for sale under $500 with free shipping, which is the best deal I could find for a freezer this size.

Digital display failed at almost the exact 1 yr warranty date... and neither Hamilton Beach customer support who does not provide support for this OR support2@curtiscs.com - (where HB sent me for support) carries or even knows where to get replacement parts! otherwise great freezer.

Happy with shipping and product arrived okay, however, I am not able to use it as it trips my gfci outlet in my garage. I've tried unplugging everything else to account for the initial power surge, no luck. I have also tried various outlets whether GFCI or not and it still trips the GFCI outlett. Maintenance took a look and thinks there is an issue with the freezer itself. Very very disappointed.

I have had this unit for almost one year now..... I use it as a freezer - inside my house. So far, so good - still functioning well. it did come with two small dents in the front... Some people have units that died after the first year, so I have my fingers crossed. I hate the format/footprint, it is deep instead of wide, (so you have to dig to get food out), but the price was right at $475, so it is what it is. Also, it should have included 5 shelves instead of just 4. I never buy extended warranties, but I did on this unit.

The fine print in the purchase terms says they will not install it. The shipper Maersk or subcontractor) gives minimal notice (less than 24h) for delivery and then will leave it any old place still in the box wrapped in plastic on the pallet and they refused to install it. I had to hire someone separately to do it because as part of purchasing this, installation is specifically excluded. I did not know that when I ordered it and called the Sam’s Club phone number for help. The call was escalated to the supervisor who ultimately hung up on me. I would not buy it again even though it’s a nice unit because the aggravation was shipping was so bad. I called the people at the store and they couldn’t help me. So unless you want to unbox and install it yourself don’t buy it. They will not bring it into the house. The garage is as far as they will go.

I bought this item and it showed up dropped off in front of my porch with no warning. I was home but no one even rang the bell. That is on the shipping company. However, once we unwrapped the plastic wrap on the outside it was noted that there were two holes at around eye lever in the box. Upon inspection with a flashlight we realized there was a rather large hole in the unit. Not sure whether front back or side but a significant hole and tear in the metal. We didn't even take it out of the box. A dent I can live with as I am not opposed to buying dent and scratch if the price is right. I called the next day and they gave me a refund as they say they have none left in stock.

I purchased two Hamilton Beach 17cu ft convertible refrigerators/freezers, and thus far, these appliances have been excellent for our requirements. The upright design is a significant advantage, as searching through a chest-type freezer can be quite cumbersome. DELIVERY: However, I must express my dissatisfaction with the third-party delivery service contracted by Sam's Club in my area, which has been utterly terrible. Since I ordered two units, they independently scheduled two separate delivery times without any customer input. One was meant to arrive on the first day, while the other was indicated for the following day. Ultimately, both were delivered on the second day, without any prior notice, simply arriving in a box truck around mid-afternoon. Fortunately, my retired neighbor assisted by ensuring they were placed inside my garage for security; otherwise, they would have been left outside, vulnerable to theft during the day. Given the extremely poor delivery service, I cannot recommend purchasing these items through Sam's Club.

Great product. Everything it claims to be

I love the freezer, but it was missing a shelf

[This review was collected as part of a promotion.] I thought I got a great price on these fridges and I love them!