All of a sudden , it cannot recognize my login again. I have yried resetting, uninstalling and reinstalling ans finally contacted the support desk but no response. I got it since August, I am not sure if i can return it at this time. I am not happy with this product

If you’re looking for another piece of technology to troubleshoot, this is made for you. it goes on and off-line randomly and the customer service acts like you’re stupid when all of your other Wi-Fi connected items are working perfectly normal and it’s their product that is not functioning. I don’t have the time to troubleshoot their product every morning.

We bought Dustin a little over a month ago and we are in love with the product. Dustin mapped out our place well and cleans nearly every corner of the house. The self emptying vacuum and mop are amazing. Our floors have never been cleaner and we have saved time with it! We also enjoy the no mop and no sweep zones, very useful.

I did not see anywhere in the product description that wifi 2.4 GHz was a requirement for this product to work. We have wifi 5.0 Ghz and the product would not connect with our modem no matter how many times I tried. If I knew this requirement, I would never have purchased the item. What a waste of time.

Having Dustin warms my heart. He allows me to accomplish other things while Dustin works diligently to keep the floors vacuumed. I use our central vac for the deep vacuums in between Dustin’s jobs. What a way to efficiently manage time and multitask. I tell Alexa to start him and away he goes to complete his mission. I am obsessed with keeping my home in order and Dustin saves me time to do other things. We have 2 hounds and it really helps me keep the hair under control. He works methodically, completes his job, returns to his docking station then self empties. I find that compressed air is helpful to keep his filters and “body” dust free. We purchased another one for upstairs after discovering how convenient he is. The app is easy to navigate and helps me monitor his performance so I know if there is an issue like he’s stuck, sensors are dusty, etc. The bags are super easy to change. My only regret is that I didn’t find him sooner!

To be honest, I was a little worried about the low cost I was paying for this unit since I had purchased a very nice iRobot 3 years ago for $499 and we loved it until the batter slowly went out on the unit and we finally were unable to recharge it for very much use. So, we bought the below unit from our local Sam’s Club on a special price week. The nice thing about the Dustin is that is empties itself unlike my $499 iRobot which we had to empty every 4-5 days by hand. The other very impressive future of the Dustin was the setup. I am a very tech savvy person and I know a little about the various mapping systems in vehicles and how they work. The Dustin has the same mapping system as high end cars! I was shocked as I watched this little vacuum map our basement in about 15 minutes. It was incredible to watch. After this we found that the Dustin would get hung up on some items in our utility room and we simply cut those parts of the house off to it and it does not go in those tight areas anymore. We have this setup to vacuum 5 days a week at midnight because our iRobot was loud. Again, I had to start this unit manually one day to just get the basement clean and I was shocked because I could hardly hear it! Now we have it setup to vacuum in the morning and my office is also in the basement and it does not bother me at all! Overall this is a 5 STAR unit for sure and for less than 50% of an iRobot with 2x the features it’s a true winner IMO and I never give out a 5 STAR review. We need this now made into a 400% larger unit for our warehouse 😊 Thank you James

We love our Dustin Bobsweep! The app is so helpful and easy to use. Since Dustin mops as well, there are options to add "no mop zones" on the app and it works well. I watched him mop and it did a great job. The self-emptying is another great feature. This is a perfect addition to our new house and I couldn't be happier with our purchase. A must buy!

Dustin has been a little workhorse. I have really enjoyed not having to empty the bin every day. We have 3 dogs and 2 cats so sweeping is an everyday experience that I do not miss. I have yet to mop with it as I really have not tried to figure how to do it. Great machine though.

This was a bit of an impulse buy when it was $400 off. I figured at $199 we could try it out and if it was terrible we could return it. Our dog passed in December so we no longer have a pet but we did still have dog hair hidden in places; it was hilarious when the robot went under a chest that was next to where Charlie's nighttime dog bed used to be - it came out pushing a big dog hair dust bunny in front of it. For reference, we have hardwood, oak, floor throughout, laminate in the laundry, and a couple rugs. Before we let this thing map itself, I grabbed the broom and went under most of the furniture to get the big stuff out but I left most of the floor untouched so we could see how well this thing vacuumed. I can't overstate how much I love this thing. While it isn't as powerful as an upright vacuum it has made keeping the floor dust/dirt free so much easier. It fits under most of our furniture, it doesn't fit under the couches but we had a good laugh watching it map when it found its way under a dresser, through the side, that we didn't even think about it going under. I have it scheduled to run every night for the main areas of the house (on low vacuum). Twice a week it gets the bedrooms, on high because of a couple rugs. The self-emptying is very nice; I have it vacuum at 1 am and we have never woken up to the emptying suction noise (one floor house, our bedroom shares a wall with the living room). We have used it as described for 4 weeks and the bag in the charging station isn't full yet. I have had to cut hair and leftover long rug threads out of the main roller and the side brush once a week (I did have to clean the main brush after it did the rug in our bedroom for the first time because of my long hair) and once from the front wheel. It does a pretty good job with obstacles and thresholds. Our coffee table, kitchen island, and the kitchen stool gets moved around a lot and it doesn't seem to have issues with that. I do make sure every night that our coffee table is far enough away from the couch for it to fit easily but that's it. It does not like shaggy rugs at all; the rug in our bedroom has some fringe and it's gotten stuck on it once but that's it. It goes over rugs and thresholds pretty well; I actually had to add a no sweep area for our tv stand because it climbed up the 3/4" bottom and tried to get to the wall. I just finished trying the mop feature. Personally, I can't see me using it very often but it worked pretty well. There is a variable water rate and I even filled the water jug up and then had it sweep the room before I let it mop. I did spray Pledge on floor and onto the pad. I wish it was a little easier to edit the map. You can't add a room later, for example we had it map the house and then went to add our bedroom to the floor layout and it had to remap the entire house. Also, editing the no sweep and no mop zones is a little clumsy. I can't get the box small enough for a welcome mat without having most of the box out of the room. Rugs don't show up on the map so it's a bit of a guess but since I don't plan on mopping with it much, that's not such a big deal. The next time this goes on sale, my husband and I are buying these for our parents. I definitely recommend this robot - at any price below $275ish... But, as my husband says, I'm a bit frugal so he may go higher! If this robot continues to work this well for a of couple years then I'd raise my no-go price point.

We absolutely LOVE DUSTIN! We got him in March and he has been doing a great job. He makes cleaning so much easier. It's great that you can have him clean the whole house or even just pick a room. The appt is easy to use. What is even better is that when I ordered Dustin, Sam's had a great deal on him ($199.98)! I think they need to come out with a new addition, "JUSTINE". She should clean baseboards, walls, and windows! Can't wait! LOL