Had Dusty for about a year and he worked great. Then all of a sudden he would get caught on corners, under the couches, and just stop in the middle of a job. He never got caught under or on anything before. I called customer service and of course, I was forced to deal with AI. I followed all of the instructions...restarted the device, made sure that there was nothing in the way and put blocks of wood at the couches so he wouldn't go under (this irked me the most because having a cleaning machine having the ability to go under the couches was a selling point for me). Finally I was able to find an email address. It took them over 3 months to respond. And guess what the response was?!?! Just go ahead and restart the device as it is probably a software update. I threw him away almost 30 days after sending the email. I don't have time for stupid.

I love my new Bobsweep Dustin robot vacuum. With a large dog and 2 cats, I am finally able to keep all the animal fur under control and off my wood floors and low pile rugs. I love the I can block off certain areas where I don't want him to sweep so he doesn't get caught on my high pile rugs. My favorite thing is being able to control him through my Google Home app. Using voice control has proven to be so convenient. I also love that his dust bin is self emptying although it sometimes get clogged if I wait too many days between sweeps. I am very happy with "Bob"!

I love this Bot! Leaves perfect rows of clean carpet behind it. Go to work and come home to a spotless perfect floor. I love the patterned vacuuming verses my other robot chaotic patterns. Looks so much better. Cleans spotlessly and dumps itself for hands-free cleanliness.

Purchased in July 2024. The first couple of weeks, I needed to help clean it out. . . because it was doing such a great job of getting the dust and dog hair built up under my furniture. I have an AmStaff & Malinois. Once we got past those first couple of weeks, I send it out twice a day to sweep. We went from sweeping/vacuuming floors and feeling like they were still dirty to barefoot and clean. My only negative is when I was looking to get the new accessories (new filters, side brush, bags). This has been a little difficult to find.

I never in my life thought that I would purchase a robot vacuum much less one with a mop. Here I am....I work two jobs, care of my elderly dementia mother, I have an autistic grandson and two others living my condo. This little guy (UltraVision) not only surprised me with his work ethic but his results were just what I wanted. I am here to say, my friend was right about a robot vacuum, gives me some time that I normally would not have. I purchased this via Sam's Club online at a promotional price..... I have not used the mop function only because I have not had the time to really read the information. I will! I am very pleased with the vacuum alone!!!

We have had this for about six months. I have set in the app to run 5 days a week. Very easy to control using the app. We have this set to charge when necessary then go back and finish the job, which is very handy considering the battery life is absolutely horrible. If this runs for an hour then it is almost dead. This should not be the case for something that is not even a year old. It is not as smart as the old Roomba we had but then again it is skinnier, so it doesn't get stuck under things. Now it gets hung up in the cords under things. I guess you have to take your pick... One other note, emptying is fairly loud. I will say this picks up a LOT of stuff. Several times I have had to take it apart and clean it and I am always amazed at what it picks up. So maybe that is why the battery goes dead so fast, it is working hard. Overall I am not that unhappy with it, I just wish the battery was better. Maybe I will contact the company and try to get another battery and see how that goes.

we love our Dustin! The self emptying feature saves a lot of time, the mapping works great, and it’s quiet (which was a really important feature for me). I also love the way it looks. Before we got it, I was expecting to have ot still use our stick vacuum at times to get into certain areas of the living room underneath furniture, but I was delighted to find out that Dustin can clean the entire house, even those hard to reach areas. Very impressed

Did a good job till about 3 months in, then it started falling down my stairs. I tried everything to no avail. On advice from bobsweep I bought a barrier strip. This stupid machine went right over the strip & down the stairs! Back to Sams Club we went & got a refund. I purchased this machine on sale for $199. So glad I didn't pull the trigger for $599!!

This is not a satisfactorily functioning piece of equipment. We bought this on sale quite some time back and have tried numerous ways to make this function as we felt it should but have officially given up. It simply will not do a decent job of picking up the same things our other brand of robot used on our upstairs floors picks up easily and with excellent results. We have tried switching them from one to the other. No luck. We will attempt to return it. DON'T bother BUYING this at ANY PRICE.

I purchased Dustin last March in anticipation of finishing our remodel. We started using him I. August when we moved in our remodeled home. Fascinating piece of both technology and efficiency. He mapped the first floor and would come out once a day as we scheduled one of the side brushed started coming off about 6 weeks later no big deal. Then he started a bit of being wonky. We contacted the company’s customer care and were blown away by their service and were sent a mailing Lago return him We were promptly sent a replacement. Great customer care. Our new one has been just great. I highly recommend this item based on the customer experience we had with the company