Hello, this is Denise with customer service.Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. <br />Denise

Louise,<br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise

DJ,<br />We’re so sorry that your experience did not match your expectations when it comes to the battery. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1<br /><br />Denise

Lorne,<br />Thank you for taking the time to leave us a review. We are glad you are satisfied with the vacuum. We’re so sorry that your experience did not match your expectations regarding the battery. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. The link is https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1 Denise

James,<br />Thank you so much for taking the time to leave us this great review. We are glad to hear that your experience and satisfaction has been met. <br />Denise

Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. The battery life does depend on what setting and what type of floor you are using it on but we are confident you will continue to be a satisfied customer! <br />Denise

Stephen,<br />This is Denise with ePro Select customer service. We&#39;re sorry to learn that you are not having a 5 Star experience with your vacuum. We put our customers experience and satisfaction as our priority and would value the opportunity to assist you in ensuring that your unit is performing as it should. We&#39;ll work with you to resolve any issues as quickly as possible. Please reach out to our customer support line at 1-888-858-9100 or by email at service&#64;eproselect.com and we will assist you to make sure that your satisfaction has been met. Thank you.

We are so grateful for your great rating. We feel that once you use your unit you too will love it! If you have any concerns or questions please don&#39;t hesitate to reach out. <br />Crystal

David,<br />We are so grateful for your kind words. Thanks for taking the time to share your wonderful review! We are glad that you and your wife are enjoying the vacuum! <br />Crystal