Dear Sue, We’re so sorry that your experience did not match your expectations with the battery. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would email service@eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. Sincerely, Customer Service

This is Crystal with customer service. Thank you for leaving a review. We apologize that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins depending on the speed and attachments that are being used. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.

Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. Denise

Suli, We are so grateful for your kind words. Thanks for taking the time to share your review. We are glad to hear that your experience and satisfaction has been met. Denise

Randy, Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. Denise

Hello, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. I want to assure you that each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you!

Nelly, Thank you for leaving a review and we are glad you are happy with the suction of your unit. We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com to try to troubleshoot it further for you. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_1 Denise

Linda, We’re so sorry that your experience did not match your expectations. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would please give us another chance. Please email service@eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. Crystal

Dan, We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. Denise