Hello, this is Crystal with customer service. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please email us at service@eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.

Hello, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you

Mel,<br />We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. <br />Denise

Hello, this is Denise with customer service. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please contact us at service&#64;eproselect.com or call our team at 877-858-3776. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.

Hello, this is Crystal with customer service. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please email us at service&#64;eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.

Jesse,<br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with the price of your vacuum and that your satisfaction has been met.<br />Denise

Hello, this is Crystal with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.

Linda,<br />We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1<br /><br />Denise

Dear Customer,<br />Thank you so much for taking the time to leave us a review. We are glad to hear about your experience. The run times of the batteries do vary depending on the type of floor surface, speed of vacuum and accessory tools being used. If we can be of assistance, please reach out to service&#64;eproselect.com or by calling 1-888-858-9100. <br />Customer Service

Dear Sue, <br />We’re so sorry that your experience did not match your expectations with the battery. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would email service&#64;eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. <br />Sincerely, <br />Customer Service