We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. <br />Denise

Thank you for sharing your feedback. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. <br /> Denise

Hello, this is Denise with customer service. We always aim to deliver a great experience, and we regret it when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make things better. If you need anything in the future please email us at service&#64;eproselect.com or call us at 1-888-858-9100.

Zee,<br />Thank you for taking the time to leave a review. We are excited to know that you are satisfied with your unit on hardwood floors and apologize for the frustration on carpet. We always aim to deliver a great experience, and we regret it when we don&#39;t meet expectations. If we can be of assistance, please email service&#64;eproselect.com or call 1-888-858-9100. <br />Crystal

Dear Sue, <br />We’re so sorry that your experience did not match your expectations with the battery. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would email service&#64;eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. <br />Sincerely, <br />Customer Service

Eddie,<br />Thank you for taking the time to leave a review. We are glad to hear the vacuum is working great for you! We’re sorry that your experience did not match your expectations regarding the battery. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1<br />Denise

Linda,<br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise

Louise,<br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise

Dear Customer, <br />We are so grateful for your kind words. Thanks for sharing your review. We will have the extra batteries for sale very soon. We are glad to hear that your experience and satisfaction has been met. <br />Customer Service

Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise