Dear Customer, <br />We’re so sorry that your experience did not match your expectations with the battery. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would email service&#64;eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. <br />Sincerely, <br />Customer Service

Hello, this is Crystal with customer service. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We appreciate the feedback and would like another chance. Please email us at service&#64;eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.

Hello, this is Crystal with customer service. <br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. As for the time it takes to charge the battery, we will definitely pass that along to our team!

Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise

Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise

Pat,<br />We are so grateful for your kind words. Thanks for taking the time to share your review. We are glad to hear that your experience and satisfaction has been met. <br />Denise

Hello, this is Denise with customer service. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.

Hello, this is Denise with customer service. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Megan,<br />We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br /><br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br /><br />Our model features a detachable battery that can found at https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_7 which we would recommended for larger homes and frequent cleaning. <br /><br />Again, if you have any further questions or concerns please reach out to us at 888-858-9100 or service&#64;eproselect.com.<br /><br />Sincerely,<br />Denise