Customer reviews for ePro Select Cordless Vacuum with 2 Removable Batteries forMember photos









+353 images
Verified Purchase
Great price, but under delivered.
122723 - First and foremost, the battery life isn't very good. 10 mins in "turbo mode," really? A whopping 10 mins of the best suction this thing produces. Not very impressive. The suction wasn't that great and the debris canister was a bit small. Kind of a bummer the unit doesn't stand by itself too. I get mounting it to your wall, but the darn thing should be able to stand upright when not in use. The maneuverability, the attachments were nice, and the price was (Christmas timeframe, huge discount) great! Being cordless is awesome, but the battery life just isn't where it needs to be. Heck even the Dyson models are just as bad. One hour is nothing!
Serjio,<br />We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_1<br />Denise
Honest review
First off packaging was perfect. Its great that it comes with two batteries. If used on highest setting the battery doesn't last long but you never loose power for picking anything up. Most of the time i use it on the first setting and it last long enough for me to get each room on the hard floors. So 7 rooms and none have carpet but i do have area rugs. I have a german shepherd that sheds non stop all year. This stick vac helps keep up with all the fur all day long. Its nice that i don't have to keep bringing out my upright. The only time i really use high setting is when doing my enclosed breezeway. It picks up leaves, pine needles,fur,rock salt and anything else that makes it in. It last long enough to get everything cleaned up fast without having to bring the big vac out. So if you are looking for something that can clean up fast this thing is it. I did however get it one sale for half the price. Not sure if I would pay full price. But i do love it and the color is pretty. I also love all the attachments that come with it. Happy shopping!
Hello, this is Crystal with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.
Verified Purchase
Replaced Dyson Cordless Vac
This cordless vac replaced a Dyson that wouldn't keep running. It kept shutting off. So far after a few weeks, we like this new cordless vac. Only concerns are that the battery doesn't last long at the highest setting and the dog hair builds up around the beater brush and the small wheels on the bottom of the beater unit. These issues are not deal breakers and easy to clean up. Also, a little concerned about the plastic parts of this vac. Hopefully they hold up over time.
Dear Customer, <br />We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. We are confident that the plastic components will hold up to your expectations. The battery run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br /><br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning.<br /><br />Sincerely,<br />Customer Service
Good vacuum but not impressed.
To be honest, I’ve never had or used a stick vacuum before, so I was excited to try this one out. When I opened the box , I was a little overwhelmed by all the parts that were in there. Yes, instructions were there but I’d appreciated if they were easier to read to put the vacuum together, like step one, step two and so on. The battery had some charge and after putting the vacuum together I tried it in a couple of rugs. The vacuum is light and easy to turn on. There is a led light on the floor brush roller so you can see what’s being vacuum — that was nice. I was not impressed with the amount of dust it picked up. It was little to almost none. I own a Dyson and that vacuum picks up every hair and dust particle on even clean rugs/ carpet that the trash bin gets full pretty quickly. The battery of this stick vacuum did not last long. It was 30% charged but was drained within 5 minutes on “ high” — perhaps I should’ve charged it to a full 100% negué using it. I think this vacuum works well for small places, car interiors ( it does have a bunch of accessories ) or to pick up messes fast.
Hello, this is Crystal with customer service. We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at service@eproselect.com or 1-888-858-9100. Again, thank you for your feedback!
Ehhh
Was excited about getting this vacuum, but unfortunately I'm not very happy with it. Batteries do run out quickly, but the most annoying thing is that it kept shutting off bc says clogged every 10 minutes. Also, it is very hard to clean the top part of the filter above the dust container.
Hello, this is Crystal with customer service. Thank you for sharing your feedback. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service@eproselect.com or call our team at 877-858-3776. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.
junk
junk, I had such high hopes for this vacuum. brought it home all excited hooked it all us thinking Inwoukd be keeping this. well after 24 hours of using it it is the biggest piece of junk i have ever purchased. i'm so disappointed. broke after 40 mins of using it and the battery life last about 12 mins. and each charge takes hours.
Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at our new toll-free number 877-858-3776.
Wished I loved it, but poor battery life
Battery Life: after fully charged, lasted 23 minutes at regular speed, not what I was hoping for. I will update the review with Medium and high speed usage. Pickup was good. Attachments: Can be removed and added easily. Charging: Why even have a wall mount if it won't charge the battery? Yes it will hold the accessories, but with a dead battery that you can only charge with it off the wall mount with the battery on the unit (poor design). Why would anyone think of creating a wall mount that doesn't charge the unit? I completely have hardwood floors and very minimal rugs, so i only vacuumed in the niches the automatic vacuum could not reach and my stairs. One positive is it was easy to use to get to tiny places and great for my stairs. I just barely got to those crevasses and stairs when the battery wore out, not even the second floor and I am single with no pets. Not sure if I will keep it or not, will have another go at it. It did pick up well, but I would need two charges to finish my house. For the price it was ok, but 23 minutes at regular speed was a bummer, from the reviews, Med and High kill the charge even faster - YIKES.
Hello, this is Denise with customer service. Thank you for leaving a very detailed review of your vacuum. We apologize that your experience did not meet your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. As for the wall mount, you can charge the battery while it is connected to the wall mount. Please contact us at service@eproselect.com or call our team at 1-888-858-9100 and we will help you with hooking the wall mount to the charger and also capture your information to send you a second charger. Thanks and have a great day!
Decent Cordless Vacuum
I was SO thrilled to receive this product, but unfortunately was a little let down with a few aspects of it. The pros are that it is SUPER convenient to use, it does a great job at picking up items, it’s easy to empty, and it has several amazing attachments that will make my life so much easier. It was easy to put together, and there are 3 strength settings which is nice! This is going to be amazing to use out in my car! The downfalls are that it almost feels cheap. It is light which is nice but it is almost too light which makes it feel like it isn’t high quality. The battery life is the other downfall. The box says 60 minutes, but there is no way! I assume it means 60 minutes on the low setting, but when I used the higher of the three it decreased by 30 percent within minutes.
Hello, this is Crystal with customer service. We are sorry to hear that you are not having a 5-star experience with your vacuum but am glad that it is convenient for you and the attachments are useful. We will take your suggestions into account and pass them along. If you need anything or have further suggestions, please reach out by email at service@eproselect.com or call us at 1-888-858-9100.
Why pay $800 for a Dyson? Buy this!
This is a fantastic vacuum. We compared this to Dysons when we bought because we were looking at dropping about $800 on a new Dyson V15. Long story short I'm SUPER glad we didn't get the Dyson. This is really, really good for the money. Sure it doesn't have a brand name but... it's a vacuum. All it needs to do is work like promised and it really does a great job at that. The battery lasts as expected and I really like the digital display that shows exactly how much time is left before it runs out.
Dear Paul, <br />Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again. <br /><br />Sincerely <br />Customer Service
Cheap. Broke. No replacement parts.
The vacuum is not made well. The plastic tab that locks the dirt bin broke after a couple months. I've tried to make do, with it slipping open while I'm vacuuming dumping the dirt everywhere. Now the dirt bin cover completely broke off. Also you can't even get replacement filters. Don't buy.
Hello, this is Crystal with customer service. Thank you for sharing your feedback. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service@eproselect.com or call our team at 877-858-3776. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.