Dear Customer, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Sincerely, Customer Support

Hello, this is Crystal with customer service. Thank you for bringing this matter to our attention. I am very sorry we failed to meet your expectations in regards to the battery life. I would appreciate another chance to earn your business. Please contact us at service@eproselect.com or 877-858-3776.

Hello, this is Crystal with customer service. Thank you for leaving us a great review! We are glad that you are enjoying your vacuum!

Melinda, We’re sorry to hear that your experience was not up to standards and thank you for posting a review. I would like to make sure that you have the handle locked into place so that it does not collapse? If so, we would like the opportunity to talk and investigate your feedback further. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Crystal

Hello, this is Crystal with customer service. Thank you for sharing your feedback. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Your unit does comme with a one year warranty so please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.

Hello, this is Denise with customer service. We would like the opportunity to investigate your feedback further. If you would please contact us at service@eproselect.com or call our team at our new toll-free number 877-858-3776, we would appreciate it. We’ll work with you to resolve any issues as quickly as possible.

Hello Mary, this is Denise with ePro Select customer service. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.

Rob, This is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you.

Hello, this is Denise with ePro Select customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at 877-858-3776.

Hello, this is Crystal with customer service. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.