Customer reviews for ePro Select Cordless Vacuum with 2 Removable Batteries

Customer reviews for ePro Select Cordless Vacuum with 2 Removable Batteries for

ePro Select Cordless Vacuum with 2 Removable Batteries

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3.9 out of 5 stars

stars1,075 ratings586 reviews

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Nov 30, 2023

Krw1984

4 out of 5 stars review

Verified Purchase

Could be better

Vacuum works well enough. It’s very convenient. I feel like suction could be stronger even on the strongest setting but it gets the job done. The light on the front is nice.

Helpful?

reply from Epro Team

Dear Customer, Thank you so much for taking the time to leave us a review. We are glad to hear that it is very convenient for you. Your feedback helps us do better. If we can be of assistance, please email service@eproselect.com or call us at 1-888-858-9100. Sincerely, Customer Service

Nov 7, 2023

Denise

4 out of 5 stars review

Verified Purchase

Does the job

A nice little vac! It would help if it came with two batteries, as one doesn't have much juice if set on the strongest settings. But it does the job. Embarrassing to confess how much dog hair came up with the first vacuum job.

Helpful?

reply from Epro Team

Dear Denise, We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. We will soon have the option to purchase an additional battery. Customer Service

Jan 7, 2024

Judy

3 out of 5 stars review

Verified Purchase

Easy to use.

Battery doesn't last long on turbo. When you empty it, the filter fails out. Then you have to dig it out of the garbage. There's nothing to hold it in. Love the no cord. Easy to change the tools.

Helpful?

reply from Epro Team

Hello Judy, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. I want to assure you that each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you.

Dec 22, 2023

Realtor Mike

1 out of 5 stars review

Verified Purchase

Disappointing

On hard surface floors this works fine. On carpet it's awful. The head is super-light. It does not pick up all that well from carpet. It does not have a charging connection when hung up. You have to remove the battery and connect to an AC outlet.

Helpful?

reply from Epro Team

Mike, Thank you for sharing your feedback. We apologize that you are disappointed in your unit. We would like the opportunity to investigate your feedback further and apologize for the issue you are having as you shouldn't have to remove the battery to connect to a wall outlet. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Denise

Nov 1, 2023

Delaine

5 out of 5 stars review

Verified Purchase

Light and easy to use

Works great! It is perfect for my patio home. The suction power is good. I ran it on the highest level of power and I vacuumed my entire living space.

Helpful?

reply from Epro Team

Dear Delaine, Thank you so much for taking the time to leave us this great review. We are glad to hear that your experience and satisfaction has been met. Customer Service

Apr 27, 2024

Timmerz

5 out of 5 stars review

Verified Purchase

Makes vacuuming fun.

Its one of my new favorite purchases. I like it so much I bought one for my sister. Only issue is with the battery life sine I use on high for carpet.

Helpful?

reply from Epro Team

Hello, this is Denise with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.

Dec 18, 2023

Bertha B

3 out of 5 stars review

Verified Purchase

Too heavy, low charge time

We just opened the box yesterday, and I used it after it was fully charged. I thought it was very heavy and I am surprised that the charge doesn’t last very long.

Helpful?

reply from Epro Team

Bertha, Thank you for taking the time to leave us a review. We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com to try to troubleshoot it further for you. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. The link is https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_1 Denise

Sep 15, 2024

liskinne

3 out of 5 stars review

Verified Purchase

So-so vacuum

I purchased this vacuum to help with pet hair. Battery charge doesnt last very long and the clip that holds roller dalls out frequently. It clicks in but doesnt seem to stay.

Helpful?

reply from Epro Team

Hello, this is Crystal with customer service. We always aim to deliver a great experience, and we regret it when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you need anything in the future please email us at service@eproselect.com or call us at 1-888-858-9100.

Dec 17, 2023

Caston Turner

4 out of 5 stars review

Verified Purchase

Great hand held vacuum with good battery life.

Good hand held vacuum with a lot of accessories. Has convenient wall mount for vacuum and all accessories. Vacuum performs flawlessly, and battery lasts long time.

Helpful?

reply from Epro Team

Caston, Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. Denise

Dec 21, 2023

Jeff G

4 out of 5 stars review

Verified Purchase

Decent Vacuum

Works pretty good at getting the dirt up. My only complaint is I wish the battery lasted longer. Over a good vac for the price I paid and for what I need it for.

Helpful?

reply from Epro Team

Jeff, Thank you for taking the time to share your great review! We are glad to hear that you are pleased with your vacuum. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can find them at https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_1 Denise